Primustel reviews

Primustel reviews

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hopeless and unnacceptable Broadband

This company is hopeless in the UK. I used them for a phone line and to get broadband. The broadband was sold to me as up to 24meg. I only get upto a max of 3meg and the service is forever dropping out and i lose all my data and connection to whatever site i am onto. When you phone them they dont answer and you are left hanging on. When you do get through they have no resolution at all to my problem. The only option they offered me is a chargeable visit by one of their men to look at my installation!!! They have never been to my home and have never installed anything they simply send you a router and say get on with it!!! Then when you have problems , its down to you.... I have now had replacement router, changed the dongles, reset the router and had to reconfigure the router via the web. The whole product is a waste of time and money as the service drops out for two mins at a time and 5 times per 20 minutes which makes it unusable. At no time have Primus quality tested this product before selling it to me as a 100% working set up. Would you buy anything else like this?
I wonder if the fit for purpose bit of the sale of goods act applies here????? It is a totallly crap product and service.... Nil out of 10 applies but wasnt an option in the rating.

See next comments in my updated review.... All is now well.

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