We run a purchasing club for over 200 companies and have used Printerbase from time to time in the past.
On the last occasion there was a problem with the printer and to be frank they didn't give a damn - machine was faulty, as is the nature of the beast. They refused to engage, they refused to address the problem and they refused to adhere to the Distance selling regulations act 2000 (I only wanted a simple exchange) and we will never use them again.
In short they obviously work on small margins and its a numbers game. There is no interest in after sales service and no right of reply per se, Yes they have good prices on the whole but there are plenty of companies that will match them and provide the service.
The nature of their products means that you will have problems from time to time through no fault of their own and this leaves consumers with a simple choice. If you want to GAMBLE that there won't be any problems use them; if you want peace of mind DON'T.
I take great joy from the fact that 3 clients have phoned the office quoting Printerbase prices and we have provided identical products at the same price or cheaper from a competitor - it's called Karma Printerbase.....Karma........
I bought a toner from them in June just so I have a spare - however when I came to use it, it didn't work. I had to pop out to get a new one when I called and spoke to customer service the woman on the other line was abrupt and very unhelpful. She said I have to call Brother they only hold a warranty for 3 months... she wouldn't let me ask any questions... even though I hadn't used it and it had been only 4 months since my purchase. She didn't want anything to do with me!
Thankfully Brother helped be out it turned out to be a minor problem and all is good. Terrible how a company is lovely too you when you want to buy from them but if you have a problem --- sorry can't help you!
Very efficient business. The website live support responded immediately to a query about the invoice. The printer I ordered came within 24 hours. The price was good and the manufacturer is even offering £25 cashback. What more could you ask for?
My first order has been problematic due to Citylink's seeming inability to reliably deliver a package (they have taken it to the wrong depot on two successive days now apparently). Printerbase have been great though - they have been chasing up Citylink and keeping me informed and have now cancelled the original delivery and shipped out another printer for before noon delivery at their expense. I feel bad for Printerbase as it's not their fault that Citylink are incompetent, but Printerbase's customer service has been exemplary (unlike Citylink's where it seems that they can not even be bothered to answer the phone most of the time). I hope the Printerbase management cancel their arrangement with Citylink and switch to a more reliable courier.
I wanted a printer primarily for Mac OS X 10.6 and 10.7, and they were very helpful both prior to, and after purchase regarding drivers, as were the manufacturer, which was Kyocera-Mita. The printer was delivered lunchtime next day.
For five working days, the delivery person neither buzzed my flat at the door nor rang my mobile to sort out the problem but instead wrote "delivery refused" on the manifest. Printerbase's customer service team tried to help but they couldn't get their delivery person(s) to ring me so after *four* failed attempts at delivery, I was forced to cancel the printer order.
Incidentally, the separate replacement toner cartridge I ordered *was* delivered successfully because unlike the other delivery person, this one rang my mobile (although he too failed to notice the buzzer system at the door).
Seems that I'm blasting a few reviews out tonight...
If you want advice you have to go to Printerbase. Pricing is always good so no complaints there. They don't try to compete with every one-man-band online store but if you want "cheap as chips" don't expect too much. I've had bad experiences online and later found out that I've bought from some bloke running a business from his garden shed even though the website made it look like one of the largest online shops in the UK. Not sure how you can weed out the good from the bad, which is why I just stick with the companies I've had good experiece with. My advice: if you want quality advice and service pay the extra few quid!
The guru at Printerbase is a chap called Nick Simpson and if you're looking for a helping hand give him a call. He can be quite difficult to get hold of because he's one of the manager's but if you're not sure what to opt for then ask for him. I'm sure the other staff give great advice but I only talk to them to place an order for cartridges. That's just me!
I remember speaking to Sue in Customer Services when we had the huge snow fall in December 2010. She wasn't able to do much because the whole country was at a standstill but she made me feel warm and fuzzy so 5 stars to her! Luckily, I forward plan and have spares on the shelf so wasn't worried. Sue kept me informed regarding the progress of the delivery and it did eventually turn up.
Purchased a Xerox from Printerbase on the recommendation of one of their long-standing customers and I've not been disappointed! The website is customer friendly as is their 'live' support on line. Following several conversations by e-mail, Nick Simpson agreed that he would contact us later in the day to discuss any last minute concerns before placing an order. He answered all questions in terms that were easily understood. The impression he gave was that he was there to deliver a printer that would meet our needs. We placed our order with confidence at around 15:45pm on the Thursday and the Xerox was delivered by courier at 11:40am the following morning! Excellent company, service and value. A highly recommended retailer without doubt!
At around 4.00PM I rang Printerbase to check if the printer I wanted was in stock, the lady on the phone confirmed that it was. I also ordered some inks. The printer arrived at 08.05 the next morning and the inks half an hour later! I was a little disappointed that it had gone so perfectly because I had no excuse to ring and talk to the charming lady with whom I had spoken in the first place!
I rang the company to check the printer was in stock. They confirmed it was. I bought the printer. They confirmed next day delivery. I rang three times to confirm that the printer would be delivered. Each time they confirmed it would be delivered and was on its way. Then at 5 o'clock when the printer hadn't turned up, I rang them again, and they said it was out of stock and had never even been sent. Complete scammers. Steer well clear.
Will Chard found this review useful
I recently bought my first item from Printerbase, a Xerox 6280DN A4 Colour Laser Printer. I had done my research beforehand, so pretty much knew what I wanted. The website is a bit cluttered, but did do the job well. The order was in stock and delivery was exceptionally fast. The courier called me beforehand to make sure I was at home, quite a better model than some of the others that just make you sit and wait all day before turning up (if they turn up at all that is).
So, excellent and professional service overall. I would not hesitate to recommend to others.
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