I started using this company well over 1 year ago and was very happy with the speed with which orders were despatched. Last year I ordered what I thought were my usual Epson carts' only to find that I had inadvertantly ordered 'compatible' carts. I tried one in my printer and it would not work. After running the maintenance utility 3 times without result had to give up as my printer would not allow another try. I then made sure that I ordered Epson branded carts; from them until about a month ago and I made the same mistake again which I realised when the confirmation email came through. I emailed them immediately to no avail. As soon as they arrived I posted them back. Despite several emails since there is no sign of a respone or refund or even credit note. It is very easy to think you are ordering original carts off this website - be very careful!!
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