My complaints that catridges supplied for my HP printer wouldn't work are largely ignored. Repeated emails have resulted in total silence, except for their reply to the first telling me to try this; try that; They seem reluctant to accept that the stuff simply does not wprk. And yet, I still I get emails from Heather telling me how much she misses me and begging me to come back. She has to realise there'll be no more business from me, as it's like throwing money down a drain!!!