I wish I'd found this site before I ordered from them. I have a similar story of long delays, wrong ink, slow or non-existent replies to emails and phone calls. I returned the wrong ink they sent. The company has refused to send me my money back. claiming the package arrived opened (not by me!). My credit card provider recommended I ask for the disputed item to be returned. Subsequent emails have been ignored. I don't give up too easily, nor does my credit card provider. I will keep you posted.This company has acted disgracefully so far.