I wish I'd found this site before I ordered from them. I have a similar story of long delays, wrong ink, slow or non-existent replies to emails and phone calls. I returned the wrong ink they sent. The company has refused to send me my money back. claiming the package arrived opened (not by me!). My credit card provider recommended I ask for the disputed item to be returned. Subsequent emails have been ignored. I don't give up too easily, nor does my credit card provider. I will keep you posted.This company has acted disgracefully so far.
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Thank you for your feedback. We do offer 100% satisfaction guarantee on all our products. As per our conversation today, we have generated the new order as discussed. Please contact us on 0800 043 1001 or email us on firstname.lastname@example.org if you need any assistance from our technical support team. We do apologise for the difficulty you have faced.