The most stressful and unresponsive company i have EVER had to deal with
I have no words to describe how frustrating the company printerinks.com is. I run a business and need print cartridges regularly to be dispatched otherwise it slows down my own business. I ordered the printer cartridges in MAY (yes, it is still unresolved since then) And they were faulty. I first rang their hotline waited for 40 minutes to get a response, was put on hold for the duration of that time (bearing in mind this is an 0845 number), in the end gave up assuming no one is actually on the other end of the line. I had to email three times to get a response finally getting a response from someone called David who said wipe the back of the ink cartridges and then they may begin working. They did not. I promptly emailed back again saying they are not working so could i please return them. again, no response and multiple emails later I finally get an email saying they are dealing with a backlog of emails and just send them back to the free post address detailed. This was 2 MONTHS AFTER I had ordered them. They were promptly dispatched back to printerinks to their detailed freepost address. After AGAIN multiple emails asking whether they have received the cartridges, they apparently ''have not'' received them. I would be very interested to know where they have gone as they were dispatched to the address they gave me. Again after asking multiple times for an update on whether they have received them, no response. I sent them an email saying if they do not respond, I will submit an online review, report them to trading standards and submit a claim through Paypal. No response. I spent £50 on cartridges and am so frustrated that I also had to spend on their 0845 number service. Awful awful service, I will never deal with them again and will specifically tell people to steer clear to avoid the head ache and time wastage I have had with them. I will also be phoning trading standards as I have never had to deal with such slow services, especially when the products are faulty.
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