The initial phone response was positive, informative and to the point - no hard sell! I found out the features of printers that I was interested in, the toner 'life' and their cost and the potential of the printer I was really looking at.
The price also attracted me (included Next-day delivery).
The chap on the phone to me ("Carl") was so GOOD...I felt like a potential Customer...and as it turned out, I became a customer!
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