Reply from Printerland.co.uk
[REPLY]
- Reviews (1,160)
- Hailey Thrower
- 1 Review
Very happy with the service I received! Many thanks
I ordered but it was advised that it would be cheaper for me to purchase a new printer with ink rather than order new ink cartridges (not very environmentally friendly!!!) So I have a new amazing printer and the ink and I am very happy! Thanks
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- Dani Eden
- 1 Review
Good sales service – until there’s a problem – TERRIBLE *updated*
Sales team were good at doing their job, ‘selling’. Next day delivery etc – it’s all great, as the rest of the reviews show. (as long as they are getting your money they are most helpful)
However, things all go wrong when/if you need to return an item.
The sales team told me that the £2,000.00 Oki printer would do what I specifically wanted it for, they said, and I quote -‘100% it will work for what you want it for’, on this basis, I went ahead with an order. When it arrived – it didn’t do what I wanted or was assured it would.
I read up on my consumer rights – Distance Selling Regulations and emailed them the next working day to say that I would like a refund. I was point blank refused on grounds that I had opened the box and used the printer. This is rubbish! Their terms and conditions do not override the law.
I had to contact Citizens Advice and a Solicitor for advice on my rights. It turns out I was right, I was fully entitled to a refund.
They continuously told me incorrect information regarding distance selling regulations, despite me emailing them a copy and referring to specific sections/paragraphs. Their staff need to be trained on absolutely all aspects of Distance Selling Regulations because such blatant misrepresentation of the law is completely disgusting.
It was making me feel physically sick that I had spent £2k on a printer and was illegally being refused a refund.
After 37 emails and numerous telephone calls, feeling like I was banging my head against a brick wall, after various different excuses as to why they wouldn’t give me a refund and my threatening legal action against them, they eventually agreed to refund my money after a LOT of unnecessary stress.
This was not the end.
They arranged for the printer to be collected from me and agreed to refund me immediately as soon as the item was collected. Another lie. It took me until half way through the next working day after 3 phone calls and 2 emails telling them I would be telephoning every 30 minutes until I receive my refund.
Avoid at all costs and if you have to use them and something does go wrong, make sure you read up on your consumer rights and do not give up until you get a refund.
The Distance Selling regulations are put in place to stop this exact thing happening. This is a disgusting way to run a business, luckily for me, the majority of my dispute with them has been in email so I have copies of all correspondence and I will be reporting them to trading standards and complaining to anyone that will listen.
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Since writing this review I have been contacted by Printerland and they have gone out of their way to rectify the situation and have apologised for the way I was treated and have provided me with another printer for different purposes.
However, my stars will remain at 1 because this should never have been my experience in the first place and due to the considerable amount of stress and upset I went through during the 2 1/2 weeks it took for them to accept the return.
The prices at printerland are the most competative I have seen and so I will happily use them in the future for my toner/ink etc.
A big thank you to Catherine who took the time to read all of the correspondence and contacted me to apologise.
- Peter
- 2 Reviews
Well packed, came promptly, pleasure doing business.
I was looking for a good B&W laser printer that did Duplex - at a good price. Having looked around I went for the Samsung ML-3710ND from Printerland.
I am very happy with the printer so far, and very happy with Printerland's website, price, delivery and service.
Let's hope that Samsung come through with their cashback in due course.
- Peter Freeman
- 1 Review
excellent service great price highly recommend will use again
excellent service great price highly recommend will use again
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- Richard Bromley
- Uckfield, GB
- 2 Reviews
Problem Resolved
I had problems with a printer supplied by Printerland. Despite initially getting the impression from Printerland customer services that it was going to be difficult to resolve, they subsequently agreed to arrange collection and a full refund.
- Philip Baguley
- 1 Review
Good service and good price
Printerland popped up on my Google search for a Canon MX 895 printer.
They were cheaper than Amazon and offered a free next day delivery.
It all happened as promised - DHL delivered my new pristine condition printer the next day.
Excellent service - no delays.
I'll use again.
- Drew Clayton
- 1 Review
Good service, they go the extra mile.
I have only used printerland once. Unfortunately I made a mistake when keying in my credit card details online, (faded CSV and fading eyesight). Next day someone called me to inform me that payment had been declined, re took the details and placed the order. The corect goods arrived promptly thereafter in good condition. What more can you ask. I will definately use them again.
- Mr Vipond
- 1 Review
Fast and speedy
Ordered the Printer early morning, delivered early next morning.
Product Knowledge was good, they sought out my needs and recomended the printer I needed.
Many thanks, and well done on quality customer service
- Miranda Wood
- 1 Review
Printerland.co.uk always provide me with first class service both before and after purchasing my goods.
I have used Printerland.co.uk several times over recent years. I go back to them for one reason; They offer a first class service throughout.
The website makes it easy to compare products and make a choice.
The customer service experience is excellent.
I would, and have, recommended Printerland.co.uk
- Paul Cadman
- 1 Review
Excellent and a sppedy service.
The printer I originaly ordered was out of stock, Printerland informed me of this straight away, and then recommend a different printer with the similar spec. The delivery was fantastic, I placed my order mid afternoon and it was delivered the next day. Would recommend Printerland to everybody,
- Lena French
- 1 Review
Satisfactory
Smooth ordering process, quick dispatch and good product and price.
- Paul Sayner
- 1 Review
Took the time to offer us a printer with lower consumable costs
After placing the order online I received a phone call to confirm the order and that it would be shipped. They pointed us to an alternative which was more expensive initially but cheaper over the life cycle. As we are not heavy users for printing it would take a few years to reap any benefit, so stayed with our original choice. It is a bit of a minefield choosing the right printer and they can be expensive to run as the cartridges vary greatly in cost. Nice to know someone actually took the time to point this out before we purchased. Thank You Printerland
- George Cousins
- 1 Review
So easy to get satisfaction
Excellent web site, easy ordering, recieved a quick telephone call after ordering, and delivered very quickly, and all at a great price
thanks
- James Hird
- 1 Review
Quality Service
Delivering good quality of Service at very completive prices is rare these days but this supplier delivers it well.
- Bipin Patel
- 1 Review
Very good service
I found Printerland helpful in their advice on choosing the right printer.
- Emma Jones
- 1 Review
Excellent Company, Would Highly Recommend.
This is the 6th printer I have purchased from Printerland and I can highly recommend the company. They offer very competitive prices, next day delivery and their staff are very friendly and knowledgeable about the products.
I would have no hesitation in using Printerland again or in recommending this company to others.
- Leanne Street
- 1 Review
Speedy delivery, as described - Great Product!
We have used Printerland in the past and continue to use them when buying printers for our customers and ourselves.
The service is always excellent, and it is great to be able to phone and speak to somebody to ask questions - not a machine!
The printers are always as described, and it is great to have such detailed information to help you make the right choice.
Delivery was next day which is always great, especially when we ordered so late in the day.
Thank you Printerland, we will be back!
- Miss T. King
- 1 Review
Helpful, speedy and efficient
We have been using Printerland for a few years now and have always found them to be very reliable and competitive. The sales team are helpful and keep you informed of delivery dates, special promotions and offers.
- Sylvia Barrows
- 1 Review
Prompt attentive service
We have always had a good service from Printerland. On the one occasion when a courier company messed up, Printerland was quick to take steps to sort the matter out. From time to time there will inevitably be a glitch but it is how a company deals with it and with the customer - so well done Printerland.
- Simon Jones
- 1 Review
Very Helpful and Quick To Answer Questions
This is my third Oki printer that I have bought from Printerland over the last 6 years. They have always been very helpful, knowledgeable and willing to help. They also have a good stock of competitively priced consumables.
Individuals do actually return phone calls and emails which seems to be the exception these days when dealing with some companies.
- David Martin
- 1 Review
Top Quality
I was very pleased with next day delivery and advice given by customer service team
- Richard Jones
- 1 Review
Great products, great service - wouldn't hesitate to recommend them.
I phoned for some advice and was impressed by the the attitude, quality and efficiency of the service from Printerland. My printer arrived on time, in perfect nick.
It's early days yet to judge the overall product performance, but so far so good.
- Sarah Ashe
- 1 Review
Good products delivered in a speedy and efficient manner
I ordered a Samsung printer from Printerland in 2012 and recently placed an order for some ink. In both cases I found Printerland to be very quick and efficient in sending the products out and in following up the order. I will continue to use Printerland for my printer products.
- Carolyn Turner
- 2 Reviews
Excellent service - good product knowledge and fast delivery.
Placing order very easy - operative knew about product and made ordering very easy - delivery was excellent. When I needed confirmation regarding ordering ink cartridges, again your service operator showed good product knowledge and was extremely helpful. Excellent fast delivery of these as well.
Can't fault you so far.
- T Dibben
- 1 Review
Excellent customer expeience.
Bought a printer from Printerland. Rang Customer services was given a price, paid by card and it was there within 24 hours. Fantastic experience. Highly Recommended and ver knowledgeable staff.
- Peter Hoy
- 1 Review
If you want fast service and good customer go to Printerland
I have used Printerland for several orders and due to fast service and excellent pricing i will be continuing to use them in the future.
- Darren H
- 1 Review
Quick Delivery and freindly Service
Suspect that the supplier has a loyalty to the OKI brand so that was strongly recommended but inspite of that I am happy with my purchase and the sales advice given. Would recommend this company.
- Yossi
- 1 Review
worth buying from printerland
the website is very clear,prices good and service very quick
- Steve Strafford
- 1 Review
Excellent customer service !!!
When ordering toners for our current printer, I was informed of an offer that not only got me the same toners but a brand new printer at less than the cost of the toners !!! I couldn't have asked for better customer service than that. The printer was delivered the next day as promised. Will always go back to Printerland, this is now at least the third printer we have purchased from them.
- Vincent Fan
- 1 Review
good service, prompt delivery.
hassle free, next day delivery as promised, exactly what i ordered.
- Stuart Baillie
- 1 Review
Friendly, knowledgeable and efficient
I have always been happy with the service I receive when dealing with Printerland.co.uk. last time I ordered from them I spoke with Matt Ackers who was super friendly and knew his product range. My purchase went ahead quickly with no messing around and the ink cartridges I ordered turned up the next day as I had been told. I would recommend this company to anyone who used printers for business office use or home use.
- Rob Riddoch
- 1 Review
Fast delivery, as advertised, no messing about.
A good website that is easy to navigate, with pleanty of choice, you know were you stand with no hidden costs at the checkout. The prices are very competative.
The printer arrived next day as promised. I am very satisfied with the service.
- Tony
- 1 Review
Impeccable service and excellent customer engagement
For value for money, good old fashioned customer service and a product that fits the bill I can not rate Printerland highly enough.
- David Roth
- 1 Review
Great service and very competitive prices
I have ordered several printers and multi-function devices from Printerland and have found the staff to always be friendly and helpful. the good thing is that they are very knowledgeable about the products which they supply and can turn around next day delivery. I would be happy to recommend and use them again.
- John Pinder
- 1 Review
Great Service
Printerland have supplied both printers and relevant consumables to my business for over 5 years, and throughout that time their service has been prompt, their staff knowledgeable, courteous and helpful and all products supplied have been excellent.
I would not hesitate to recommend Printerland, and indeed have done so on many occasions.
- Bryan Armstrong
- 1 Review
PRINTERLAND FOR EXCELLENT PRINTER SERVICE!
Easy to speak to , very knowageable and speedy.
over all extremely efficent!
Just what any business needs.
- Richard Higman
- 1 Review
Very pleased with quick service
I am very happy with the service provided, my cartridges were sent out without delay.
- Julie Slatter
- 1 Review
Very good company
Goods were ordered on line and dispatched as stated
Very good service, had to speak with customer service about ordering another item, very polite, got the item dispatched for next day
Would certainly use this company again
- Dean Clark
- 1 Review
1st class, express service A++++
I purchased an all in one printer/scanner/fax. Price was excellent, delivery was next day as promised, customer service contacted me the same day to make sure i was happy with my purchase. I would recommend these guys for all my printers/ consumables
- Lesley Maddison
- 2 Reviews
Fantastic customer service
I have found Printerland to provide an excellent service on all of the occasions I have ordered from them.
Next day delivery on items turn up as they should (next day)
Regular offers are sent by e-mail so that you can take advantage.
I find most items are cheaper than other companies.
Printerland.co.uk Details
Payment Options
Payment is accepted by Visa, MasterCard, Switch, Solo, Delta, Visa Debit, American Express, BACS, CHAPS and cheque and must be received prior to delivery of goods (American Express payments are subject to an additional 1.5% processing charge). Accounts are available for Government Bodies and Educational Establishments. - Printerland.co.uk has introduced new security measures into its online payment process. 3D Secure is a new method of increasing online security. Depending on the card you've chosen to use, when you click Proceed you may be asked by your card issuer for further authentication.
Guarantee
All printers, consumables and accessories are genuine items warranted by their associated manufacturer. If you receive a faulty item or an item becomes faulty, please contact us and we will resolve the issue to your satisfaction.
International Orders
Goods can be sent world-wide by our chosen supplier TNT and shipments can be tracked in real-time on-line. These are calculated at the time of your order and based upon the service chosen – Express or Economy Express, the weight of the consignment in Kg and the location for delivery. An additional fee of £10.00 excluding UK VAT, (converted into Euros or US Dollars if required) will be added to the final amount to insure the full value of the item excluding delivery costs.
About this company
Buy Online colour, mono and multifunction machines, laser printers from oki, xerox, konica minolta, hp, brother, lexmark, kyocera, epson, samsung, ricoh, kodak, dell, canon, tally genicom, multifunction machines and unbeatable prices on consumables.
Visit Printerland.co.uk
Contact information
WA14 5GL Cheshire
United Kingdom
Category
Printerland.co.uk is ranked 2 out of 55 in the category Categories For Companies Office Supplies
Price Match Available
We won't be beaten on price
*Terms and Conditions The competitor must have the identical product in stock and available immediately to the general public. The competitors product price must include any charges for next day delivery. Offer does not apply to special order items, special offers, cash-backs, display models, clearance sales, refurbished printers, typographical errors and exclusive or limited quantity items. We reserve the right to ask for written proof of a competitors offer before we beat the price. The price promise cannot be used in conjunction with any other offer. Any price match will be limited to one unit per customer within a 30 day period.
