Everything was great with my order as usual. I have to confess I did try another supplier – once – never again, I soon came back to Printerland. I find the staff very friendly and efficient every time I call to order
We've bought alot of printers from them and the service just can't be beaten. The only time we had a problem with a printer failing and they had the new one delivered the next day and the broken one taken away.
I'll continue to buy my printers from Printerland.
just ordered 6 brother mfc from printerland and staff very helpfull. came when they said they would. have recommended them to some of my customers and all said very good. only frustrating thing for me is that i can buy brother products cheaper from printerland than brother direct and i am an agent.
I purchased my new OKI Printer from Printerland.co.uk, it wasn't my first choice, but customer services called me up and discussed some options with me based on my Company Requirements. The representative I spoke to was really friendly and helpful, and directed me to a printer more suited to my needs... saving me money too.
I was was more than happy with the delivery, next day on the doorstep, at no extra cost. We set the printer up in the office, and the whole team are really happy with everything about it. OKI -great printer. PRINTERLAND... fantastic Service.
Printerland's service is always reliable - you get to speak directly to a knowledgable sales person without the usual call centre delays. Pricing is competitive and they keep you updated with offers / ideas without a 'hard sell'. Rapid next day delivery is impressive and essential with a family of teenagers preparing schoolwork !
I've use Printerland.co.uk for a few years now and wouldn't dream of going anywhere else. The products are competitively priced, ordering is simple, delivery is swift. You also know that you are getting the genuine article. Highly recommended.
I want my printer to a) be fast b) be easy to maintain and c) cost effective. My Lexmark printer is all of this and more. I recommend Printerland because I have ordered more than one printer from them and they make it easy to do business with them. One printer I ordered wasn't the right size for my office and Printerland made it so easy to return that printer and order a more appropriate sized one.
Have been using Printerland for 3 years now and they havent failed me yet even though alot of my ordering is done last minute. Everying thing from printers to cartridges to thermal rolls.... My business is with them
I have used printer land a number of times now and the speed at which the goods are delivered is very good, next day and free, I have had one occasion when I have had a problem with a printer and it was replaced with out any hassle.
I would recommend this company to anyone, try them and see for yourself
I work for a medium sized company and we have needed some MDF mono printers which were cheap to buy but also cheap toners and could scan to email. Printerland offered us some great savings on these which were delivered the next day. The sales team are very polite and friendly and couldnt do enough to help me. I will be going back to printerland in the future and would definately recommend them.
Mr S M Drewitt
Millennium Care Services
The website is easy to use but being me and preferring to talk to people I usually phone to place my order and always find helpful, pleasant staff on hand to take my order. Delivery is always next day, unless I leave it too late in the day and as a regular customer they give us a discount.. Great price printers too.
In the past 24 months, working with Printer Land has always proved to be a good experience. We're amazed at their quality of service and so far have appointed them as our main printer reseller.
After weeks of chasing a printer for a newly appointed Director, and hearing nothing but excuses, I placed an order for the same machine with Printerland and it arrived 48 hours later....result....happy Director = happy P.A. Thank you Printerland for saving the day !
I found this company to be both prompt, professional and excellent value for money.
The machine arrives the day after I ordered it and we were so impressed with the quality, price and service, we ordered another machine from them just a month later.
Will use this company again without hesitation.
Nice to be able to get some one on the phone who knows what they are talking about and isn't just trying to sell you into something you didn't want and didn't ask for. Combine that with a good price and swift delivery and you have a great all top service
It was great. I placed my order and the next day it arrived. It is a good product at a good price, delivered promptly and well followed up. I am very well pleased and would gladly recommend this company to anyone. Superb service! :)
As a company we have been extremely pleased with Printerland. They have consistently provided the best price for not only the printer we purchased but also the various sundry items required since the initial sale; toner cartridges, etc.
We purchased our A3 colour lasejet printer from Printerland as they provided the most competitive quote for the product we were after and also gave excellent pre-sales advice.
Since purchasing the product we have had no complaints. Replacement toner ordered from Printerland consistently arrive within 12hrs of purchase.
Excellent service all round.
Asked about my needs and pointed out the running costs of various printers and came up with an oki printer at a good price with 3 year guarantee
Will be happy to use printer land again
I bought an OKi printer from Printerland along with some spare toner and although I didn't really know what I wanted, the customer service people really helped me decide on the one that is perfect for our company - and it is.
So far I have placed another order for toner and this was efficiently dealt with over email and the order turned up the following day.
This company is great to deal with and I'll definately continue to use them in thenear future.
A good company to talk to about purchasing a new printer. Here at Tipton Times we were looking for a cheaper way of printing in house the front cover. Our big Riso digital printer could not give the resolution required and so we had to contract out the printing of the front cover. Our discussions with Printer land led to us purchasing a Epson work force which will pay for itself within a year. Subsequent purchase of ink cartridges has been speedy and efficient.
This is the second printer I have bought from printerland. They provide a great service. The sent sample printout from 3 different printers very promptly. Gave good pre sales advice and once ordered the new machine was delivered the next day.
I ordered but it was advised that it would be cheaper for me to purchase a new printer with ink rather than order new ink cartridges (not very environmentally friendly!!!) So I have a new amazing printer and the ink and I am very happy! Thanks
Sales team were good at doing their job, ‘selling’. Next day delivery etc – it’s all great, as the rest of the reviews show. (as long as they are getting your money they are most helpful)
However, things all go wrong when/if you need to return an item.
The sales team told me that the £2,000.00 Oki printer would do what I specifically wanted it for, they said, and I quote -‘100% it will work for what you want it for’, on this basis, I went ahead with an order. When it arrived – it didn’t do what I wanted or was assured it would.
I read up on my consumer rights – Distance Selling Regulations and emailed them the next working day to say that I would like a refund. I was point blank refused on grounds that I had opened the box and used the printer. This is rubbish! Their terms and conditions do not override the law.
I had to contact Citizens Advice and a Solicitor for advice on my rights. It turns out I was right, I was fully entitled to a refund.
They continuously told me incorrect information regarding distance selling regulations, despite me emailing them a copy and referring to specific sections/paragraphs. Their staff need to be trained on absolutely all aspects of Distance Selling Regulations because such blatant misrepresentation of the law is completely disgusting.
It was making me feel physically sick that I had spent £2k on a printer and was illegally being refused a refund.
After 37 emails and numerous telephone calls, feeling like I was banging my head against a brick wall, after various different excuses as to why they wouldn’t give me a refund and my threatening legal action against them, they eventually agreed to refund my money after a LOT of unnecessary stress.
This was not the end.
They arranged for the printer to be collected from me and agreed to refund me immediately as soon as the item was collected. Another lie. It took me until half way through the next working day after 3 phone calls and 2 emails telling them I would be telephoning every 30 minutes until I receive my refund.
Avoid at all costs and if you have to use them and something does go wrong, make sure you read up on your consumer rights and do not give up until you get a refund.
The Distance Selling regulations are put in place to stop this exact thing happening. This is a disgusting way to run a business, luckily for me, the majority of my dispute with them has been in email so I have copies of all correspondence and I will be reporting them to trading standards and complaining to anyone that will listen.
Since writing this review I have been contacted by Printerland and they have gone out of their way to rectify the situation and have apologised for the way I was treated and have provided me with another printer for different purposes.
However, my stars will remain at 1 because this should never have been my experience in the first place and due to the considerable amount of stress and upset I went through during the 2 1/2 weeks it took for them to accept the return.
The prices at printerland are the most competative I have seen and so I will happily use them in the future for my toner/ink etc.
A big thank you to Catherine who took the time to read all of the correspondence and contacted me to apologise.
Davina Coburn found this review useful
I was looking for a good B&W laser printer that did Duplex - at a good price. Having looked around I went for the Samsung ML-3710ND from Printerland.
I am very happy with the printer so far, and very happy with Printerland's website, price, delivery and service.
Let's hope that Samsung come through with their cashback in due course.
excellent service great price highly recommend will use again
I had problems with a printer supplied by Printerland. Despite initially getting the impression from Printerland customer services that it was going to be difficult to resolve, they subsequently agreed to arrange collection and a full refund.
Printerland popped up on my Google search for a Canon MX 895 printer.
They were cheaper than Amazon and offered a free next day delivery.
It all happened as promised - DHL delivered my new pristine condition printer the next day.
Excellent service - no delays.
I'll use again.
I have only used printerland once. Unfortunately I made a mistake when keying in my credit card details online, (faded CSV and fading eyesight). Next day someone called me to inform me that payment had been declined, re took the details and placed the order. The corect goods arrived promptly thereafter in good condition. What more can you ask. I will definately use them again.
Ordered the Printer early morning, delivered early next morning.
Product Knowledge was good, they sought out my needs and recomended the printer I needed.
Many thanks, and well done on quality customer service
I have used Printerland.co.uk several times over recent years. I go back to them for one reason; They offer a first class service throughout.
The website makes it easy to compare products and make a choice.
The customer service experience is excellent.
I would, and have, recommended Printerland.co.uk
The printer I originaly ordered was out of stock, Printerland informed me of this straight away, and then recommend a different printer with the similar spec. The delivery was fantastic, I placed my order mid afternoon and it was delivered the next day. Would recommend Printerland to everybody,
After placing the order online I received a phone call to confirm the order and that it would be shipped. They pointed us to an alternative which was more expensive initially but cheaper over the life cycle. As we are not heavy users for printing it would take a few years to reap any benefit, so stayed with our original choice. It is a bit of a minefield choosing the right printer and they can be expensive to run as the cartridges vary greatly in cost. Nice to know someone actually took the time to point this out before we purchased. Thank You Printerland
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*Terms and Conditions The competitor must have the identical product in stock and available immediately to the general public. The competitors product price must include any charges for next day delivery. Offer does not apply to special order items, special offers, cash-backs, display models, clearance sales, refurbished printers, typographical errors and exclusive or limited quantity items. We reserve the right to ask for written proof of a competitors offer before we beat the price. The price promise cannot be used in conjunction with any other offer. Any price match will be limited to one unit per customer within a 30 day period.