I contacted few different charter companies today with the attempt to find a plane for my clients as soon as possible. Private Fly was the fastest and the most efficient. I got first email back from them just minutes after we spoke- it took the other companies over half an hour to get back to me just with the confirmation that they received request from me. By this time I already had confirmation from Private Fly that there will be a plane available and approximate time. Gentleman that I was dealing with- Algy Trotter was pleasure to work with he was very pleasant and provided great service. I will be definitely using this company again.
I would like to take this moment to thank you for the professional job you and your staff did on handling our flight.
Your service to us went above and beyond anything we could have imagined. You are true professionals in every sense of the word and your organisation is to be commended for your value and the exemplary service you provide and also the support you offer. Your levels of care and compassion far exceed what is commonplace in today's business world. I wanted to say thank you for making things run smooth and without hassle. When doing something high end like charter or private aviation one sets high expectations. You have met and surpassed those expectations by meeting all criteria and safety requirements. It is high end done well as it should be.
This was the first time I had to arrange a charter plane and I cannot praise Private Fly enough for their excellent service whilst I made a booking with them at very short notice. I was kept up-to-date at all times as the bad weather on the day meant various schedule changes.
Feedback from the passenger was they provided a really good service all the way through (and impressive manoeuvring skills during a bumpy approach into Dinard!).
As I have mentioned above, we have been satisfied with: 1 speed a flexibility of communication 2 the way of the communication 3. willingness to solve the new requirments 4. patience during doing the changes 5. patience with our level of english 6. quality service in tthe airplane 6. with flights (timing, services
Fantastic service from finish to end. The team went the extra mile on every stage to make sure our experience was the best it could be. I would strongly recommend anyone looking for a private jet to use this company. I can not thank them enough.
I arranged this entire charter over the internet from the United States. I was a bit apprehensive landing in Italy that all the arrangements would be as I was promised. Well both legs were performed professionally. Great flight crews and fabulous ground handlers. I will use them again.
I booked 7 guests to travel from Hamburg to the Isle of Man all of them said it was fantastic and something they will remember for years to come. They all agreed on how smooth the flight was and couldnt wait for the return trip 2 days later. I would reccomend this company to everyone as not only was the flight and its crew to an excellent standard but also from initial request to confirmed booking and full information on flight times and ETA's the office staff were superb and highly informative.
I have booked a few flights now with PrivateFly, and I am very satisfied with their availability, reactivity, flexibility and help with any special demands and for the most competitive prices. I will certainly be booking my next flights with PrivateFly again!
I'm a cynical old man now and complaining seems to occupy more time than it should, but I have been pleasantly surprised after using PrivateFly. From my initial contact through to the flights themselves I was very impressed by the quality of service received by all concerned. Everything was just done proffesionally I would not hesitate to recommmend there services.
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I contacted PrivateFly on Monday 14 October for a return private charter to Africa that week. From start to finish the service that I received was excellent. Our clients reported that they will definitely want to use them and the operator again.