Product was top class, delivery was fast and the customer service in particular was ace. I received emails at every stage informing me of progress of the order. Great company. Shal certainly use them again.
I ordered my Audio-Technica AT-LP120 USB Turntable and it was dispatched the same day...FANTASTIC! It was also very well priced, compared to other outlets. The Sales and Customer Service Depts. were first rate and extremely helpful.
I can't recommend Pro Audio Systems highly enough! PAS offer a truly superb and professional service.
Many thanks to all at Pro Audio Solutions!
These people know their stuff and give clear impartial advice that even I could understand. Their prices are competitive and their delivery efficient. As you can tell I'm now a fan.
Late in the afternoon I ordered some Van Damme cables online and requested the 'free' delivery service. I received a telephone call within an hour of my order to say that the package would not make it to the courier before 'close of play' but that it would be despatched next day.
Next morning I got a further call (from the same member of staff, Tom) to say that two of the cables were out of stock but that a technician could make up one and the other would arrive within 24 hrs. Because I needed the cables promptly, I requested that all cables but the outstanding one be sent straight away. They were received safely by midday the following day and the other cable arrived by post early the next morning.
It would have been easy for PAS to have just delayed despatch for a day without telling me - as I have known other companies to do - and it was just great to know that someone at the other end cared about getting the order out and keeping me informed. Thanks PAS, I will definitely use you again and recommend you to colleagues.
I returned to Pro Audi Systems when I needed more loudspeakers for a cinema project at my church. As before, I found them at the cheapest price and they arrived even earlier than I'd expected. I was even called to check that a delivery time of 48 hours was ok since they'd run out of stock.
Excellent company and excellent service. Thank you.
Very prompt and helpful, good quality product at an excellent price.
After two emails and a phone call to Tom I received my Audio Technica deck. The service was second to none. I contacted him late afternoon to order the deck and by mid day the next day I was setting the deck up, excellent .
Speakers ordered and arrived, the foreign plugs on the leads supplied by the manufcturer were replaced promptly. Had some after sales queries on speaker leads, these were dealt with easily with my contact - Mark. I would have no hesitation in dealing with them again.
The service I received from pro audio was faultless. I was originally ordering some krk rp6 monitors but changed my mind for the vxt6. I started the order for the vxts but at the payment section I decided to double check the dimensions on the vxts, I had assumed they were the same size as the rp6 but they were not they are a little bigger. as space was an issue in my mixing area I decided to leave the order whilst I mulled over the change in dimensions.
The next day I received an email from pro audio saying they noticed I hadn't completed the order, asking if there was anything I wanted to discuss regards the spec or pricing of the product. Generally offering their expertise and being helpful.
I didn't take up the offer of extra assistance but I did go ahead and order the speaker which I received the next day, and the shipping was free, oh and they were also pretty much the best priced online I could find.
Pro Audio Systems offer a first class service. Their prices are VERY competitive, their delivery is fast and efficient. Pro Audio Systems customer service is full of sound advice (pun intended) and top rate.
I would recommend this company to anyone that requires sound equipment.
There was a small issue with the item I was buying and the rep called me at home and explained the situation. We came to a mutual solution and he even took something off the price, which was very fair.
They rung me up to inform me that the delivery may be delayed due to flooding that was happening at the time rather than just letting it happen and waiting me to contact them if there was a problem. They were extremely helpful and polite and I would definitely place an order with them again. Better than the service I receive at many other digital audio shops.
Friendly and quick service, husband delighted with his 70th/ Christmas present.
Ordered 4 x 15m Van Damme speaker cable with connectors to upgrade my current unbranded speaker cable - The difference in clarity was truly substancial. My advice for what it is worth... if you want more than good sound then use the best that you can afford, Van Damme cable delivers crisp clear sound and these guys can certainly supply these cables efficiently the following day.
We bought the mic last week and so are still getting used to it, but I've been amazed by the couple of songs that my partner has already recorded in our dining room! Very professional sounding and good value for money.
Great prices and very quick delivery. Haven't had any problems so I haven't had to use the after sales service so I can't rate that, but I suppose that's a good thing too!
Item was very well packaged so arrived in perfect condition!
I've hired so much gear from them in the past 5 years. From just microphones to full systems for theatres.
Andy & Mal in hire have always been there to answer any or all questions and if they're busy they get back promptly. The gear is always in pristine condition will all racks & desks wired neatly and ready to go. Compared to other hire services they really know how to look after their gear.
Their sales section is great and pricing very competitive. If you not quite sure what you want the staff are well educated and guide you to find the best product for your needs & price range. I ordered an item which was out of stock recently and they called me up within 5 minutes to let me know that a) it wasn't in stock and b) a date that i'd get the item in question. This really is great when compared to other retailers that will take your money and leave you waiting for weeks if not months with no phone call or email to let you know and you're left guessing.
I can't recommend the guys enough, its very rare to find such great customer relations nowadays.
Always an extremely satisfied customer.
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