Customs declaration incorrectly filled out or not filled out at all
Shortly after your shipment arrived in Oslo, I got a letter from the Post Office where they informed me that you havent filled out the needed customs declaration. It could also be that a copy of the invoice was missing or something.
They asked me for more documentation. I sent them a copy of you order dispatch mail and 1 week later, the package was release by customs and I got my package.
Lots of unnecesarry time and energy spent on something that easily could and should have been avoided. I typically order 3-4 things from eBay, Wiggle, etc. each month and I have never experienced anything like this happening when ordering from your competitor.
I really hope you take this feedback serious and that you look into your processes.
Best rgds, Rolf-Arne Halvorsen firstname.lastname@example.org
To reply as a company, please log in to your business account.