Made a mistake in my order and contacted them immediately to amend the order, they replied with a very unhelpful answer the following day. Claimed they could only cancel the order and it could not be modified. I replied within minutes and they claimed the order had since been progressed to the warehouse so would not cancel it and I would have to return the items. Waste of time using this company if you are in NZ. Used to be a decent company to deal with but since the take over earlier this year you can see that that the customer service department no longer exists.