Pro Bike Kit reviewed by

1 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Charged me for something I never received

Found a deal I thought was too good to pass on, unfortunately it was too good to be true. Confirmation email said it was in stock, after a week (when I'd already been charged, despite being told this would only happen on dispatch) I got in contact to be told it would be sent in a week.

Week later, still nothing, so got in contact again. Same story, would be dispatched within a week. 21 days after I placed the order, and 18 days after I was charged for it, I received an email saying it had been cancelled "but don't worry, you haven't been charged."

Had to call to receive a refund, and also guarantee they would cover any credit card fees incurred due to their 'mistake.'

I will not use this company again.
    Pro Bike Kit
    TrustScore 8.6 / 10
    173 Reviews

    Reply from Pro Bike Kit

    Hello,

    Thank you for your recent review.

    I am extremely sorry for the disappointment caused to you.

    I understand that there has been an issue with your previous order with us, however I would like to have this looked into so that I can resolve the issue for you and help turn your negative experience with us into a positive one.

    To aid my investigation, please could you provide me with your order details so that I can locate your account.

    Kind regards,
    ProBikeKit.com
    Customer Care Team
    Comment (?)