Found a deal I thought was too good to pass on, unfortunately it was too good to be true. Confirmation email said it was in stock, after a week (when I'd already been charged, despite being told this would only happen on dispatch) I got in contact to be told it would be sent in a week.
Week later, still nothing, so got in contact again. Same story, would be dispatched within a week. 21 days after I placed the order, and 18 days after I was charged for it, I received an email saying it had been cancelled "but don't worry, you haven't been charged."
Had to call to receive a refund, and also guarantee they would cover any credit card fees incurred due to their 'mistake.'
I will not use this company again.
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I am extremely sorry for the disappointment caused to you.
I understand that there has been an issue with your previous order with us, however I would like to have this looked into so that I can resolve the issue for you and help turn your negative experience with us into a positive one.
To aid my investigation, please could you provide me with your order details so that I can locate your account.