Pro Bike Kit has great sale prices. I've only ever had one slight issue with shipment. But it was easily resolved with a phone call to customer service. PBK is bookmarked and I check the site often for deals. It would be nice if shipment tracking was available.
PBK's price has always been unbeatable in my opinion. I like how their website is very user friendly, easy to navigate, provides good description on the products, and has a lot of selections. I've always received the Items in good shape and they're in clean, brand new condition. I live in the U.S. so the shipping time can take up to 2-3 weeks on regular, sometimes free shipping. I highly recommend PBK!
I live in the US, but regularly order from PBK. They have great prices on all things bike, which is important considering how much money can be spent on all things bike. Considering they have to ship overseas, my orders always arrive in a reasonable amount of time and I've never had a problem.
I started buying things for myself, and got such great deals that I then started buying for friends and my club. The shipping can be slow at times, and at other times relatively quick, and if there is a hangup is usually because of my local post office if nobody is home when they try to deliver. Really easy to purchase, great website, and they have been very responsible to questions in the past. Love getting extra discounts every now and then since I'm such a great customer :-)
I use PBK because I am not a brick and mortar bike shop. I cn get great deals and pass them on to my customers. I am a bike fitting studio and build bikes for my customers. I am not acle to buy from the wholesalers in USA so PBK are a godsend. I pass the savings on to the people I fit. Thank you PBK.
I discovered Probikekit about ten years ago, and have been recommending them to friends, several of whom now use Probikekit for cycling supplies. Even though delivery takes about two weeks, if you know your needs ahead of time, you can't beat their prices on tires, components, or clothing.
Great service from PBK and very happy with purchases made. Goods were received very quickly and updates received on estimated arrival dates. Prices from PBK was great! All round great internet shopping experience!
I've ordered from this company a couple times. I was referred by a friend, and I felt like I found a secret website the prices were so cheap! It does take awhile to get everything shipped from Europe, so plan ahead a order early!
Let's be frank: if you order from the US with standard shipping, be prepared to wait for weeks before your order arrives (sometimes from the UK, other times from Sweden!) But it's well worth the wait because PBK often offers free shipping on orders exceeding a reasonable minimum value, and if you shop carefully you can often find a lower price at PBK than at any US internet merchant. My one customer-service experience was very positive: an item broke shortly after I started using it, I reported the problem and sent photos of the defect, and PBK issued a refund immediately.
I ordered two Knog Bouncer bike locks, I shopped online and found the best price @ probikekit.com. One of them arrived in about two weeks, the other one two weeks later. I opted for free delivery. I think I got a pretty good deal considering I saved about $30.00
I am a customer in the USA. Bought a cassette from PBK, and it was the cheapest I found on the web. They said I could expect up to 4 weeks shipping time from the UK, but it came in about 10 days! I was very pleased and would recommend using them to anyone.
I placed a number of orders with ProBikeKit..I've been very satisfied with the shopping experience. ProBikeKit stocks a great selection of products to meet my needs. Their prices are most often better than I can get elsewhere online or locally. I ususally place a large enough order to get free shipping. Delivery is prompt and come right to my door (how easy is that?).
ProBikeKit is my first stop when shopping for bike gear.
I bought a jersey from PBK and is often the case with cycling clothing the sizing wasn't quite right so I needed to exchange it for a different size. I have just spent no less than 35 minutes submitting a request for my return to be"authorised" (a strange idea given that I have a contractual right to return the item), printing a returns "form" (in reality a PDF which my 11 year old son could have designed better), filling in the form by hand, cutting out and fixing a label to an envelope and remembering at all times that "[PBK] CANNOT PROCESS ANY RETURNS THAT HAVE NOT FOLLOWED THIS PROCEDURE". I contrast this with another online bike retailer which sends me a pre-printed form, self-adhesive address label and gives me the option of using a free Collect Plus point to return an item. In future I will not be using PBK for any item when I think there's even a small possibility of returning it, which means they will miss put on any high value purchase from me - a shame because their pricing and website are very good.