ProCook reviewed by

1 Reviews

Review by confirmed purchaser
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

NOT IMPRESSED

iI wanted several packs of kitchen utensil hooks in stainless steel from pro cook product item 3072 which stated set of 4 , but the description stated 5 made in a flat s/s material, I was sent several packs of large chrome plated hooks. I complained, to Pro cook that these were highly magnetic and not s/s.The orginal hooks I purchased from a Pro cook shop, were smaller and non magnetic. It turned out that the internet advert was wrong showing a picture of the orginal s/s small hooks.I printed a copy of this error. The advert was changed showing the larger mild steel hooks.I was sent a brown envelope to return the unwanted hooks, which was date stamped, Went to the main Post office told I had to pay £ 3.00 postage as it had to be date stamped that day.I complained to Pro cook told by the Supervisor that I should have put it in the letter box and not bother with proof of posting. Really, No apology told to take it up with the Post office, so at the moment £3.00 out of pocket, no apology, no confirmation about my refund, treated like an idiot.
Ordered the correct hooks from IKEA, delivered on time ,perfect..so to sum up Pro cook NOT IMPRESSED
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