ProCook reviews

ProCook reviews

Excellent
9.5
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
5798 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great service and great products

Just what you would expect from a top company great service.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Another fry pan finds a good home.

Good service as always from Procook. Ordering easy and delivery speedy and traceable. Quality items and service. Thank you.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Good service on time

Next day delivery was as per our order
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Pro-cook run a first class operation

I have made several purchases with Pro-Cook in both cookware and knife ware and on each occasion the service has been exemplary. Added to this the products are first class and, at the price, outstanding value.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Thought delivery was expensive, but a pizza stone is heavy!

Happy on the whole, the price made the delivery affordable.

This review has been reported to customer service by the company for violating other Trustpilot Guidelines.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Brilliant Products and Outstanding Service

ProCook offers excellent products and their customer is absolutely outstanding.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent products need excellent delivery communications

I have found the products excellent/very good and Procook is now my first stop. I think some products could benefit from just a little more description e.g. re 4-egg poacher, make it clear that although the pan may be non-stick the egg "cups" are not. That is a minor detail because overall I am very pleased.
In terms of delivery I think Procook's preferred carriers could improve their communication. A number of carriers not only name the day and rough time slot (usually an hour) but allow you to track the carrier on line. This is obviously especially important when a signature is required. With so many goods now home-delivered, the carrier is a key part of the whole experience.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent product. Quick delivery

This was a lovely sauté pan and they delivered so quickly.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great and Easy shopping Experiance

I would recommend the site to anyone, it is easy and quick and all items are reasonably priced.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Very good quality cookware

I have ordered many items from pro cook and all have been excellent. Delivery is quick too. If I ever need anything new for my kitchen then pro cook is always the first place I look.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Late. Not dead, just late.

I ordered an 8 pan set and was promised next day delivery.
The pans did not arrive, which left me in a predicament because I had just had an induction hob fitted and the old pans were not suitable.
When I mailed Pro Cook to complain, I received an email telling me that the pans had been dispatched on the day I ordered them and that he was going to "look into the matter"
No further correspondence!
The pans arrived late on the next day and they are excellent! I do wish they didn't stick labels to the insides, telling me what size the pan is. I'm not a moron!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

It doesn't cost the earth to kit out your kitchen like a professional one at procook

I need a new wok and griddle look around the shop was not happy with price so i looked on Internet and found procook so I liked the price and ordered my stuff and when my order came I was shocked with the excellent quality for the price I paid unbeatable will be back for more
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Creaming it!!

I recently bought 2 cream jugs from the Cheltenham range. They really look stylish and I am using them for milk so using them every day. I also bought the pie dish and the bird, they are terrific, the pie is a super size for 2 or 4 people
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent Service

Easy to use website with great products at realisitc prices. Delivery very good.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

your products are of extremely good quality

In future if I need any cooking utensils there is only one place I would go to and that is "procook" Susan Moehn.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

What a star company

Well impressed with your service & quality of pans. Ordered Friday p.m. arrived Saturday p.m.
One pan handle damaged, rang Monday excellent service from Dan, pan replaced and arrived Tuesday. Would recommend these pans to anyone.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent product, excellent service

I bought these pans as I had a new induction hob fitted. They are amazing, easy to clean and they look fab too! I ordered them at 1pm on the Friday and they arrived 11am Saturday, what more can I say, very happy all round
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great quality products, excellent customer service

Bought a fabulous set of pans from Procook a couple of yeas ago so when I needed a new set a quality knives Procook was the first place I looked. Found exactly what I needed and quickly ordered a set of X50 knives. The knives are of superb quality and the set is complemented by a beautiful wooden block.

I had a problem with the courier who failed to deliver on the day they were supposed to and didn't bother to let me know. I informed Procook via email about this as they had paid courier for next day service; I received a response to my email within 40 minutes with an apology and a promise to use a different courier for my next order. Excellent customer service. Big thanks to Procook.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Ordered one day, Delivered the next.

We have a BBQ with a wire wrack and you know what happens when bits fall through the wire, they catch light and flames make cooking difficult. I ordered a Griddle Plate which fits nicely on top of the BBQ and prevents this and gives an even heat. The fat is contained in the channels and goes to one corner and not in the fire.

ProCook Details

About this company

ProCook are the UK's premier specialist retailer of quality cookware & kitchenware including chefs knives and kitchen knives offering next day delivery as standard

Visit ProCook

Contact information

Call us on: 0844 88 88 380
We live here: Unit 3, The I O Centre
GL3 4AQ Gloucester
United Kingdom

Category

ProCook is ranked 14 out of 95 in the category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.