Placed my order late sunday evening, received a call Monday morning to say the headphones were out of stock but that I'd hopefully receive delivery by Friday. Received emails and texts to say items would arrive between 5.30 and 6.30pm on Friday. Arrived at 5.30pm on the dot! Included was a 5% off next purchase code.
Will be using again.
Specifically wanted some KRK VXT6 monitors and stands and DV247 were sold out. Found this website (they need to advertise it more!) and I asked if they would price match Thomann's cheaper price for these monitors and they did without any hassle (unlike most other companies).
Ordered over the phone which took 10mins with a very polite woman the other end. DPD (the delivery company they use) gave me an hour time slot for next day delivery, which they turned up in (LOVE DPD). All in all, first time ordering from them was immense, would use them again, DV247 always seem to be out of stock on what I want unlike these guys. I will edit this review if the speakers go faulty or anything and let everyone know how they dealt with it :)
I've just ordered some equipment, and their service works fine. I was especially impressed with the shipping speed... I've got it the next day. The communication works great as well, keep it up!
I placed the order late Saturday afternoon. It was sat on my desk the following Tuesday morning. I was kept informed by e-mail as to when I would receive my order. This was accurate to a few minutes! Fantastic service! Thank you Production Room.
This really was a no fuss, no hassle purchase. Communication from Production Room was first class, even down to the time (within half an hour!) of delivery. Great product too. Will definitely head to their site first when scouting round for musical bits and recording equipment. Highly rated. They take Paypal too, which is useful.
Called up about the tempest drum machine.. Richard called me up the next day with a finance deal.. wouldn't have got the unit without his initiative.. unit is awesome.. free leads a welcome bonus.. unit wasn't in stock but was dispatched promptly when it arrived from the USA.. 1st time customer, would definitely shop with them again.. professional staff, but friendly, recommended.
I made a bit of a cock up on my internet order and thought I'd mistakenly ordered the same thing several times. I rang the support line to check my order and spoke to a very helpful man. As well as confirming that I hadn't actually submitted multiple orders, they also spent some time answering my questions about other products I was interested in. They were very knowledgable about the products they sold and, unlike other music shops I have used, willing to spend time explaining the pros and cons of various products to a relative novice (me). I will definately be buying from them again.
the staff at this place are top notch! in a world where customer service has declined rapidly it was refreshing to find a company that really takes care of their customers. their knowledge of their products is amazing, they really helped me understand a few technical queries and i'm a complete novice.
they even delivery on time and send you a text to say when it'll arrive so no waiting in all day for the delivery driver!!!
I went in to get a pair of headphones but was unsure what i wanted I got to look and try a few pairs, I found some really comfortable ones. The guy there, I think he was the manager, was very helpful and told me what I needed to look for. Would definitely recommend them.
Great team, always helpful, First call for *any* and *all* studio and Keyboard requirements. Hands-on environment to get to really understand what you're buying into- excellent. Highly knowledgeable team - and in the rare occasion they don't know something , they *find out* - and tell the customer honestly. Not just an MI Store, Production Room are a fully professional tech service and supply outlet. Their events (in collaboration with the equipment suppliers) are always well-presented, educational, and often inspirational.
Always enjoy coming down to the store, the staff are always really helpful and go out of their way to help you out. If I've ever had any issues with anything they have always been extremely quick to solve them.
I purchased a Sony Concert 77 wireless mic system to use in my business. The system arrived with a foreign power lead and I had to purchase an adapter from Argos (PR eventually sent the right one).
The system stopped working after about 3 weeks use. Technical support from PR was non-existent, as they didn't know anything about the product (told me to phone Korg). Offered to fix it if I sent it back to them. PR didn't offer to pay the postage or supply me with an alternative system in the meantime - it was going to take over two weeks to repair and I would lose business as a consequence.
Ended up buying another system from a local company who assured me they would replace it if it broke within the first three months. PR should take note.
I will send the system back for repair, as PR haven't given me any other choice. Watch this space.....
Production-room has been a wonderful shop for any music-related products I needed. Their professionalism holds a high standard and the customer support is extraordinary. Also the price for my speakers was £300 less than all the other 'major' shops, in addition to 10-month no ARP option when you buy such expensive equipment. In addition fast shipping and direct communication. I thoroughly recommend them to any Music professional out there. you will be surprised.
Delivery was free and arrived on the third working day from order. Friendly, quick, responsive staff and excellent product. Recieved a text message and an e-mail when my order had shipped telling me when it would arrive. Would definitely use again. Trustworthy, professional company. <3 <3 <3
I recently ordered my first item from the Production Room and I found them to be fast, efficient and friendly. I received my item very quickly and even had a phone call off them to double check my address and to confirm that my item would be on it's way ASAP.
I'd be more than happy to use them again and look forward to future purchases from them.
Not only was I Mislead by the web video regarding software that was supposedly included with the unit, when I questioned the staff at the Production Room, they informed me that Korg had stopped supplying the software. A quick email to Korg and the software was on my doorstep the next day.
SO WHY COULDNT THE PRODUCTION ROOM DO THAT
I called up to ask about the stock of a subwoofer and the lady on the phone told me the product had actually been discontinued. The lady then gave me a great recommendation of a very good alternative subwoofer. I ordered it the next day, and recieved it a couple of days later. I also got a text message telling me the time it would be delivered and they were bang on! No complaints whatsoever!
I purchased some mics and the delivery was fast, I had an issue with one of the mics(personal taste) and it was replaced with different product within a matter of days usually this could take weeks at other stores. I highly recommend to anyone who needs music gear and needs it quick
I really value being able to go into a local store to try out gear before I buy it and every time I've paid Production Room a visit I've received helpful and professional advice without feeling any pressure to make a purchase. I have also found their online customer service to be excellent and received a reply to my query within a couple of hours.
All this combined with their price match guarantee will keep me coming back to Production Room for as long as I need new gear and my wallet will allow it. Thoroughly recommended all round.
I ordered online in mid January, unbeknown that it was out of stock. A few days later, Production room rang me up to say they it would be a couple of weeks because it was new and they hadn't received it yet. They still took my money for a product they'd never received themselves though.
Five weeks later, they apparently tried to send it. By this time I'd given up and had to buy the item elsewhere.
When I eventually rang them 8 weeks from the initial purchase to get my money back, they lied by saying it failed delivery 3 times. I had no call or note posted through my door. They also threatened me with deducting the 'delivery charges' from my refund.
It took a further two weeks and a reminder for them to refund the full amount.
Again, what a palaver.
After shopping around extensively I found Production Room to be the cheapest by far of all its competitors on the Tascam DR100 Mk2 portable recorder , not only that but the service was lightening quick. Ordered Sunday night delivered Tuesday morning.
i was looking around for pa50sd, korg advice me they are authorised sellers, called them on phone, friendly, fast dispach, 4 star is because my order had to come with a free gift but no gift was in the pack.
Great Customer service, and depth of knowledge across a wide range of products - from Roland Vdrums kits , all kinds of new and "exotic" synths to DAWs and studio-quality headphones.
Oh, and they made me loads of cups of coffee too. Bonus!
Wether your looking to buy dj gear or some serious production or performance gear these guys and girls are fantastic. Just drop in and have a chat with them. I never made to feel like a broke bum when I only purchased cables...nor did I feel pressured when I made drum machine purchase. They tend to have a lot of deals going on all the time and the staff will let you demo gear and leave you to it if you wish or give you a run through. Most of them have some form of music background which is great.
Finding a store in Leeds that supplied and had an Alesis DM10 drum kit in store proved nearly impossible. But the Production Room not only had them in, they guaranteed to match the best price in the U.K.
However, in the same week as I was looking to buy the kit, another music shop were offering a fully equipped bundle. This didn't phase the guys at Production Room. True to their word, not only did they match the bundle price they also provided better equipment with the bundle.
What more could I ask for? Oh yeah, even with the convenient parking right outside the front door, the sales staff helped me with it to the car!
A grade, 5 star service. Production Room is the only place I will shop for all my music needs now.
As a Leeds College of Music student, and regular gigging musician (keyboard player) I was looking to broaden my musical horizons by buying some quality monitors to mix recordings with (and go in to a more producer style role). As soon as I entered the store I got a great vibe from the staff and the layout. I was greeted as I went in, but I wasn't treated like some easily fob-able beginner (which is a real gripe of mine when I normally enter music shops).
I was allowed to look round in my own time, and when I asked to hear some monitors the guy there even set me up three pairs of speakers to put against each other, and when I explained my needs to them they immediately pointed me in the direction of the best value, yet quality monitors - over the more fashionable lower quality ones I was looking at.
Needless to say I bought a pair of Yamaha HS50's that day, and I would buy all my other equipment from there, as this is a company that I truly feel I can trust in. Plus to top it off they offered me student discount, I didn't even need to ask.
Really great guys! Thanks!!
I have had repeated purchases from Production Room - and they are now my favourite music tech supplier. They are extremely helpful and knowledgeable and whether you speak to them over the phone or in store - I have never felt pressurized into buying like some stores I use. The shop itself is a great place to get 'hands on' with gear and has a good friendly feel about it with lots of tech on display. The best music tech shop by far.
I have placed many orders with these guys, spoken to them on the phone spend a few grand here and there, and I wouldn't go anywhere else.
they match the price you need with a service you just can't fault.
All of the guys know there stuff, nothing is too much effort, all my stuff turns up next day, Korg m3, Korg Kornos, sound modules software.
I haven't been to the store, but am planning to go there see if I can't get a free cuppa.....
great seller. won't hesitate to recomend them to anyone.
Great service from start to finish A ++++++++++++
Couldn't have asked for more this is how you treat customers I will definitely be back to your shop my credit card is cringing as we speak till next time guys and thanks again :)
Ordered a Akai MPK49 and Propellerhead Balance late on a saturday evening, Order arrived 48 hours later in great order, would order again online, i also used their online customer service chat, which worked very well and was given very informative information which help me ordering the right products for what i needed, Thanks Guys n Dolls. Definitely worth it, hope to be able to make it to your shop soon
You're always greeted as you walk in. They do their best to beat competitors prices, and have always suceeded (and often undercut them). The staff are friendly and helpful, and the showroom is well looked after, with demonstrations of pretty much anything that's newly released. They are always my first choice for anything music related.
I have known and trusted the staff at the production room for years. They know when to express and opinion and when to listen to yours. They let me demo kit at their store and I am always confident that I am making a great purchase. They'll price match pretty much anyone if they can. Whenever i have had any issues with my set up they have always gone above and beyond to offer advice and assistance. The sales team are all home studio enthusiasts so can speak with authority on the product range they stock. A truly refreshing retail experience.
i use production room a lot and the staff are top class and have an endless amount of info between then if ur un shore in a peace of kit there more that happy to take time to discuss ur options they ask u wat ur wonting to do and wat ur trying to achieve then they will prompt u in the right direction they never
try to sell u something you don't need and they always work with in ur budget and find u the best that u can afford
I would alway send my friends there if they ask me were to get the best kit from . i resonantly got the s2 from there and the info i got while talking to them about it was 100% and by the time i got home and took the controller out the box i didnt even have to read the manual as i was should in shop how to set up and the basic lay out with everything the told me i was able to bang out a sick set the same night so to some production room up 100% guys keep it up ow sorry about the spelling but who need words wen u have beats to do the talking for u thanks again guy .
right guys i was in again with a friend this time had to leave my wallet at home didn't seen a nice little machine for beat making it was even called the machine i know they have been out for a while now but it was the first time iv been able to play with one got to say i was impressed everything right there on the controller no need to even touch the laptop or desktop witch ever you use anyway needing a new set of speakers so think il have to go bank before i go next time lol
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