Reply from Projectorshop24
[REPLY]
- Reviews (222)
- Ms T
- 2 Reviews
Great personal service
Checked information on line, but had some questions, the service I received from members of staff I spoke to was great. Understood my needs and made recommendations.
- Peter Turier
- 2 Reviews
Excellent service, keen price, what more can you ask?
This company 'does what it says on the tin'. Good customer service, with keen prices and quick delivery are rare these days. I wouldn't hesitate to use them again.
- flint
- 2 Reviews
fantastic service
Although projector lamps for 3d projectors are very expensive, the projectorshop24 site made it easy and quick to select the right bulb and make my order.
The order was also very easilly tracked through the ups site so i knew when to expect delivery.
All in all an easy and painless process and the price was as fair as any other i found out there i would definitely recomend these guys.
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- Sarah Lawton
- Olney, GB
- 1 Review
Best customer service ever from any electronics retailer!
Having called to ask if Projectorshop24 could get me a mini projector delivered within a 24 hour window, Ed (the man on the other end of the phone) went out of his way to help me. He even looked into OTHER RETAILER options! When all else failed, he pushed my request through with their own USP delivery service and let me know exactly what to expect. He never made any promises he wasn't entirely sure they could keep.
I now await my delivery with anticipation and the hope that it will arrive on time.
But even if it doesn't (and Ed warned me that it may not) that will not take away from the superb, honest and friendly service provided.
I will have no hesitation to shop here again and would certainly recommend this retailer to others.
Bravo Ed! Wish they were all like you.
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- Paul PK
- Sheffield, GB
- 1 Review
Good service, great price and friendly helpful staff :)
I called up Projectorshop24 and asked if they could match a price I had seen elsewhere and they came back to me with a yes within 1 minute of phoning. Ed was very friendly and helpful throughout. He has emailed me back promptly when I have had a few questions to ask. The projector arrived within two days. Couldn't be happier!
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- Tom Bonnar
- Dumfries, GB
- 4 Reviews
Can't improve on perfection
Brilliant company to deal with, no messing and came up with the goods as promised. This is the first time I've dealt with Projectorshop24r and found them excellent to deal with. They were very helpful with ensuring I got the gadget which suited my needs. I was kept informed of every step of the way and the projector arrived on my doorstep as they said it would. Neatly packed no probs whatsoever so will deal with them again
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- Susan Boyd
- Hornsea, GB
- 1 Review
Bird Slide Shows
We have purchased an Acer Projector P1220 for our Bird Club. I had a trial run at home with a Powerpoint Slide Show and I am really pleased how easy it is to use. The last thing you want when members are waiting for a show to begin is having to fiddle about with controls etc., This was so easy. The Bird Club will get great use out of the projector.
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- Venetia Caine
- 2 Reviews
Excellent service, ideal product
I had been let down by a well-known high street retailer, and found Projectorshop 24 on line. I accepted their offer of telephone advice and we quickly found what I needed - no attempt to sell me something higher in price. Moreover, the adviser saved me an enormous amount of money by pointing out that I did not need to buy a laptop in order to use this projector, the Epson EB-S11; it would work direct from a USB stick for my purposes. The product arrived at 4pm one day, and, although I had never used a projector before, I was giving a 2-hour presentation to a group the very next afternoon.
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- Tony Wright
- 2 Reviews
Good Value and Efficiency Make for a Trusted Choice
I ordered a screen from this company. The product is made by them and is remarkably robust but is sold at a low price. It arrived very well packed and very quickly despite the fact it was sent from abroad. My only slight moan is that I tried to speak to somebody at the company via livechat and later by phone but was unable to get through. Nevertheless I would stronly recommend them.
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- David Heatley
- Antrim, GB
- 1 Review
Great Company, quick delivery, Great product at competitive price
The delivery was quick and there was no problem getting a delivery to Northern Ireland. The product exceeded my expectation and the price was competitive.
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- Godfrey Haire
- 1 Review
You could not deal with a more honest and helpful company
I personally spent along time dealing with many companies to choose the right cinema and these guys stood out a mile. Shaun who I mainly dealt with could not have helped more from choosing the right cables to even where to get the best deal on the curtains. I would completely recommend this guys to any one looking to buy anything to do with projectors
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- Richard Fletcher
- Kingston upon Thames, GB
- 1 Review
Advice from a pro, great service and prompt delivery - exactly what I wanted
I wish I could remember the salesman's name just to say thank you. He knew what I wanted (a replacement projector bulb) gave me the best price and promised immediate dispatch. I received it 2 days later. Perfect.
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- Karl Harwood
- Manchester, GB
- 2 Reviews
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- Roger Chambers
- 3 Reviews
Good advice and excellent service on supply and delivery
I wanted a projector to use for presentations with my iPad / iPhone. They gave me good reasons why I shouldn't buy the one I was thinking of and good reasons to buy an Acer K330. The price wasn't much different, so they didn't oversell.
I bought the Acer and it does exactly what they told me. Very simple to set up and operate, quiet, multiple choices of connection and light weight and easy to carry about.
Delivery was a little longer than expected as it was shipped from Germany. Bought on the Thursday and delivered on Monday so I'm not complaining,
Comes with it's own carry bag and all the leads except HDMI, and they are really cheap from Amazon.
I am delighted with the Projector. I have run two presentations for about 30 people using Keynote and a couple of You tube videos which all performed perfectly.
I would thoroughly recommend Projectorshop24, if you don't know what you want they will give you good advice, and if you do know what you want they will give you a very good deal.
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- Gordon Ross
- Tarbert, GB
- 3 Reviews
Delighted with my purchase
I ordered an infocus projector and a projector screen, they arrived in just over a week. This is my first projector and I am blown away with how my blu rays look with it. The projector screen is great too. They have a handy tool on their site to work out what size of projector screen to buy for maximum image size. Overall I would rate my purchase with projectorshop24 as excellent and I am sure I will be ordering from them again in a few years when I upgrade my projector or want a replacement bulb.
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- Neil Dickens
- 1 Review
Professional, helpful and on time
I have used projectorshop24 on 3 separate occasions now and so far they have been faultless. When I needed some information about certain products, they got back to me extremely quickly with the help I needed. Delivery has never been an issue, on time as always with no problems.
This is the first and last place I look for when purchasing anything to do with home cinema. Highly recommended.
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- Conor Doyle
- Gyeongju, GB
- 1 Review
A+ on all projections
I stumbled across the projector24 website and was so glad I did because, before then, I was struggling to figure out what to look for in a projector. This website is a one-stop shop really. The design makes it very easy to compare products and the live chat service is great for getting quick answers to queries.
The customer support was really excellent. The guy never pushed me into spending more money. He just matched my needs and budget to the most compatible projector and was happy to answer a lot of questions, explaining things simply and clearly. When I checked the Benq MS517 on other websites, it was between 50 and 100 pounds more expensive than with these guys!
As others have mentioned, it actually ships from Germany, so expect at least a couple of days between ordering and reception - but they hadn't over-promised on this. They provide a UPS tracking number and in my case, it actually arrived a day early. It was nice to discover (unlike many UK websites) that they shipped to Ireland at reasonable rates too.
A happy camper!
- John Robinson
- 2 Reviews
Great service
Ordered myVideo projector and remote control for laptop and both arrived three days late. very happy with the price and service.
John Robinson
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- Simon Bulmer
- Leighton Buzzard, GB
- 1 Review
Swift delivery and a good price.
I decided on an Epson TW6100 after doing my own research online.
Projectorshop24 were the only site to have it in stock and after ordering it took only a few days to arrive.
Very pleased with the price and the service.
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- Michael Vigus
- 1 Review
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- Mark Moseley
- Birmingham, GB
- 1 Review
New screen
I have just received my new screen today and it is fantastic. picture quality is outstanding!
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- Jill Douglas
- Edinburgh, GB
- 1 Review
Brilliant Customer Service
I purchased an Acer projector from Projectorshop24 just over two years ago, for use only for about 12 weeks each winter. This winter (second season of use) I noticed small white dots appear on the screen - these increased in number with each week. Eventually discovered that these were probably caused by a faulty DLP chip.
The two year warranty had just expired but I contacted Projectorshop24 by email to see if there was anything they could do to help. Annette Mills called me back immediately and thought that the DLP chip might have a 5 year warranty. She suggested that I try to call Acer in Germany initially, which I did and they were not at all helpful - just kept on about the 2 year warranty being out.
Called Annette again to see if she could help and she spoke to Acer herself and then arranged for the projector to be uplifted and sent to Acer in Germany. The fault was found to be the DLP chip, as suspected. Annette called me back later to give the great news that the projected had been repaired, free of charge, and that it was on its way back to me.
This is probably the best customer service I have ever had from anyone, especially since the main warranty was out.
A big thank you to Annette Mills for her help and I would thoroughly recommend dealing with Projectorshop24 if you want great customer service.
- M John Smith
- Nottingham, GB
- 1 Review
Fast, Effecient value for money service & quick delivery
Telephone on Tuesday 12th June 2012, to make sure the Projector Lamp I wanted would be an original Epson lamp and not a 'compatible' one - felt I needed to 'phone as the picture displayed on their site wasn't the same as my lamp. Spoke to a 'reasonably' polite lady who assured me the lamp would be an original Epson lamp as the pictures displayed were only 'generic' ones.
Ordered the same day via the web-site and received an order acknowledgment e-mail straight away and a despatched e-mail 30 minutes later.
Parcel was delivered Thursday AM 14th June 2012 by UPS, it was indeed an original Epson lamp and was packaged very well.
Yes the parcel came from Germany but 48 hour delivery is as good as some UK firms can manage!
Will definately be using them again!
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- Nathan Webb
- 2 Reviews
Great service.. not so good shipping
Okay, so the website was brilliant, it had what I wanted and it was cheap. They have even gone to the lengths of having a live assistance which was great. The only letdown I'm afraid was the shipping.
The first problem that I had is that it took 2-3 working days to dispatch the item. This is the reason I used the live assistance, and the person on the other side was helpful, and stated he would put it as a high priority order and it would be definately shipped the next day. The second problem (and the big one in my opinion) was that with this being a UK website (says .co.uk) and as far as I remember the offices are within the UK also... you sort of expect the stock to be in the UK too.
Well, I got my tracking number the next day and it was in Germany?? So given the idea that they had to ship it a long distance also, by the time I actually received this item, it was a week or just over by the time I actually received it. Don't get me wrong, I think the company is doing a great job, but this might be a slight overlook and they should consider moving stock to the UK to give better delivery times, or state a little clearer on the website that their stock arrives from abroad and may take a few days to be processed.
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- Amy Mimer
- Baxterley, GB
- 1 Review
Excellent service, great speed and attention
The layout, rating and comparrison system used on the site was brilliant at helping me decide which projector to buy with really very little experience of the tech. Everything was explained really clearly, what the lumens figure means in real terms and the ratings for business/personal use were a good guidance.
There was plenty of good communication saying when the order shipped and providing tracking information. The item arrived only 1 day after ordering and in excellent condition with an EU adaptor power cord (very handy for business users) and is going on it's first outing today.
- Rob McWilliams
- Carlisle, GB
- 1 Review
Quality product, service and speedy delivery.
I found the website very useful for narrowing my search for the right projector. It was easy to use and had all the info I needed. I tried very hard to find a better price on the Benq MX717 but no one else could match Projectorshop 24. Delivery was very fast and we used the projector in a large church today and were very pleased with the results. Thank you, Rob
- pre
- 1 Review
Exactly what i wanted
Their search function let me look through the various projectors to figure out which one I wanted better than any of the others, most of which looked even MORE design-work shoddy than this one.
Turned out they sold it as cheap as anyone who didn't look even less trustworthy too.
Projector arrived in just a couple of days, and is exactly as described (which is to say slightly bigger than the shelf it was supposed to fit on, because I am an idiot who needs, now, to buy a new shelf).
I assume their three year guarantee is good but of course I'll only find out about that if it breaks, which I hope it doesn't.
- Keith
- Royston, GB
- 1 Review
Projectorshop24
This is a great service at a great price. My projector arrived 2 days after placing my order. The sales team were also very helpful, both on-line and on the phone.
- Miles
- Clitheroe, GB
- 1 Review
BenQ projector
My telephone conversation with their salesman was excellent. I know very little about projectors, but he guided and advised me with easy to understand information, and did not try to sell me something I did not need or was out of my price range. I ordered on line and delivery was swift and on time.
A good shopping experience
- paul miller
- 1 Review
First Rate Service
I was a digital projector virgin but this company guided me with expert knowledge and without bias and were cheaper than amazon.
- rob hewitt
- aberdeenshire, GB
- 1 Review
Excellant no nonsense service
Cannnot fault for prompt delivery, great price, good website and great custmer service. Will definitely use again. Well chuffed with the Optoma HDLV 20 projector. Came exactly as it said it would.
- will davies
- newport, GB
- 1 Review
What it says on the tin
Couldn't ask for better service, everything was as requested, no problems, item arrived safe and on time- no nonsense, no hassle. Will Davies, south Wales
- Kevin Shenton
- Newcastle under lyme, GB
- 1 Review
- Alessia Zenere
- 1 Review
Quick and efficient service!
I really appreciated their service! After having informed about a problem with a Projector screen they were really kind and helpful, Annette above all!
- Ian Morris
- 2 Reviews
Just as they said
Very pleased, prompt delivery and projector working brilliantly.
Just as they said!
- Simon Simcox
- Conwy, GB
- 1 Review
- Michelle from Durham
- Durham, GB
- 1 Review
Best Place to buy a projector
Wow....what a great experience of buying a projector and projector bag. Website great, delivery excellent, and staff very helpful. "I think a lot of companies could take a leaf out of your book".
Projector bought was a Omptoma EW610ST - we use this in small and medium sized meeting rooms and the clarity is excellent, large image view as well. Would recommend. Don't feel so bad about spending the bosses money now :-)
- yevgeniya
- london, GB
- 1 Review
- Peter Evans
- Liverpool, GB
- 1 Review
All round.......Brilliant!
I wanted to buy an HD projector but, when I told the Projectorshop24 advisor what I wanted to use it for, he advised me to go for one with a much brighter lamp. I couldn't afford a full HD one with the brighter lamp so he suggested a 1280 x 800 machine and said that if it didn't pass muster, I could exchange it or get a full refund. I ordered one of his suggestions which arrived within 48 hours. It's performance is excellent. In addition, I was given excellent advice on choosing the right screen.
- DEREK HILL
- Otford, GB
- 1 Review
Free standing screen
ARRIVED AHEAD OF SCHEDULE (48 HOURS FROM gERMANY).
WELL PACKAGED AND IN GOOD CONDITION. DELIGHTED WITH THE SERVICE AND THE PRODUCY
