Overall the quality of the wristbands we ordered is very good. The order that we placed also arrived when expected which again was very satisfactory. However, the order was not fulfilled to the requirements laid out in our original order! We have challenged this in a number of emails over the last couple of weeks and despite these attempts to get this issue addressed we are still awaiting a satisfactory response to our query. We have been offered a £50 credit off a subsequent order, which at this stage is most unlikely as ourfirst order is yet to be fulfilled as requested, and we have received no response in terms of how the original issue is to be resolved. Overall rating of the service we have received is therefore low as a direct result of the way this issue has been left open.
Cannot recommend this company enough. My contact is Mel Bright. She is fantastic, all enquires and orders are done quickly and pain free. Nothing is too much hassle for them. Im a very happy customer and I keep coming back and placing more orders.
We ordered 60 bears with printed tee-shirts to give to the children at our Nursery party to celebrate the wedding of Prince William and Kate Middleton.
The initial contact was friendly and helpful, down to explaining how to find the colour match for the ink. Emails and communications were fast and efficient, we were never left wondering where we were or what would happen next, and the products have arrived before their due date.
The bears are exactly as described, good quality and I know the staff will be fighting for the couple of 'spares' that we have!
Will definately use them again if we need anything similar and would definitely recommend them.
First time order of 300 USB sticks with print on very short notice, which was executed professionally on time and with very smooth communications/production. The sticks arrived 2 days ahead of schedule and the product looks very professional and exceeds our expectations. We can recommend Promotional Products without exception and will definitely come back for similar orders.
I could not have found a more helpful and better company to order from, the whole process from placing my order to getting my artwork sorted to taking delivery was fantastic and about as stressful as a big hug!
I would truly recommend Promo-Gifts to every man and his dog, it is rare to find a company these days that is a pleasure to work with.
A big thank you, to everyone especially Stephen in the sales team, I look forward to placing more orders in the future.
They were able to complete our order on very short notice, when I didn't think this would be possible. The staff were friendly, helpful and efficient. The items were delivered quickly, were as promised and good quality. Very affordable price for us as a charity organisation.
i can always rely on you guys to get something done for me when i need it done yesturday! my requests are always unreasonable and you guys always deliver! products are always high quality and exactly what we request. Many thanks for your support and hope to work with youagain soon :o)
We ordered oyster card holders with folded inserts. This wasn't something that you had necessarily done before and David was a fantastic help. We will be using your services again as the first experience was so successful and the process ran smoothly. Thank you Promo-Gifts.
I had a fantastic first experience with Promo Gifts and has exceptional customer service by Roman Hust.
My company had really tight guidelines, and Roman delivered everything we wanted perfectly...the fact that the bespoke rock sweets tasted great too was a massive bonus! Although, I feel I will need to make an unscheduled trip to my dentist soon!
Anyway, thanks so much and I am already planning what other items to purchase!
I can only praise the staff for their help and for the speed with which the items arrived - even offshore! The quality verse the price is amazing Thank you so much and we will be ordering from you again
Every time I called or e-mailed I was made to feel valued, welcome and special. The design, order and delivery were handled effectively and without fuss. Above all I received quality goods that fitted the requirement and in very good time. I will be back!