ProSwimwear Ltd reviewed by

3 Reviews

Review by confirmed purchaser
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Service is Slow

I have used this site a couple of times and it has been a bit disappointing in terms of promptness. The first time I found that delivery was slow and they didn't want to send part orders so it was a question of waiting for the out of stock item to arrive. I did eventually receive all but one of the items - they were as ordered and I was well pleased with them.

Recently I have placed a further order but have just been informed the item is now out of stock and discontinued. Also I was given a discount code but that didn't work. It isn't the quality of the goods that are a problem, it is the slow service I have experienced that is frustrating - so much so that I have just ordered from a different company.

Phil Iley
    ProSwimwear Ltd
    TrustScore 8.5 / 10
    1,755 Reviews

    Reply from ProSwimwear Ltd

    Many thanks for posting your comments which are of great disappointment to me.

    We pride ourselves on the high level of customer service we offer our customers and I am sorry that you feel we have disappointed you on this occasion.

    I would be grateful if you could contact me via info@proswimwear.co.uk so that I can investigate this further and respond in full.

    Thank you in advance.

    Kind regards

    Amy Bishop
    Customer Services
    ProSwimwear Ltd
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