Many thanks for taking the time to advise us of your shopping experience at www.proswimwear.co.uk.
It is great to know it was so positive and we look forward to being of service to you in the future.
With regards to the unpackaged swimwear, all items are brand new and purchased directly from the manufacturer. I can see that you ordered the Speedo LZR Elite Kneeskin. These suits are only packaged in boxes from the manufacturer, they are not packaged in bags as some costumes are.
All items are checked before being dispatched from our warehouse to ensure that they are of the best quality before being sent to a customer.
I apologise for the inconvenience and if you would like to discuss this further, please contact us.