ProSwimwear Ltd reviewed by

1 Reviews

Review by confirmed purchaser
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trustpilot stars
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trustpilot stars

In past been very reliable.

Have used Proswimwear in the past. Have always been efficient in delivery. Products have always been well packaged and secure.
However, on this order it has taken nearly a week to arrrive an boxes were not sealed and swimwear was not packaged inside. Swimming costume worn once and FINA label already coming away. Now having to return and replaced (which is very inconvenient as swimming season has already started). Have paid alot of money for these products and would expect them to be packaged more securely to avoid damage.
    ProSwimwear Ltd
    TrustScore 8.5 / 10
    1,772 Reviews

    Reply from ProSwimwear Ltd

    Many thanks for taking the time to advise us of your shopping experience at www.proswimwear.co.uk.

    It is great to know it was so positive and we look forward to being of service to you in the future.

    With regards to the unpackaged swimwear, all items are brand new and purchased directly from the manufacturer. I can see that you ordered the Speedo LZR Elite Kneeskin. These suits are only packaged in boxes from the manufacturer, they are not packaged in bags as some costumes are.

    All items are checked before being dispatched from our warehouse to ensure that they are of the best quality before being sent to a customer.

    I apologise for the inconvenience and if you would like to discuss this further, please contact us.

    Kind Regards

    Amy Bishop
    Customer Services
    ProSwimwear Ltd
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