ProSwimwear Ltd reviewed by

1 Reviews

Review by confirmed purchaser
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No better or worse than anyone else

I was told these would be despatched the next day. After I had paid, I got another email saying they would be dispatched 3 weeks later as they were out of stock. It would be more helpful if before you clicked confirm order you would ahve a box pop up and tell you they had run out.
    ProSwimwear Ltd
    TrustScore 8.5 / 10
    1,741 Reviews

    Reply from ProSwimwear Ltd

    Many thanks for posting your comments which are of great disappointment to me.

    We pride ourselves on the high level of customer service we offer our customers and I am sorry that you feel we have disappointed you on this occasion.

    Please be advised that the "dispatched today" message is a template for all in stock goods. If an item is not in stock, and you can not see that on the front page of the item, it will always show in the basket with the following message: "* This product is not available in the requested quantity. 1 of the items will be backordered". You can check that right now by adding those goggles to the basket. The message will show up right below the product name.

    With this said please know that I understand your disappointment. Customer service is our number one priority and we aim to provide the best possible assistance for our customers. If you wish to discuss this issue further please contact us via email on info@proswimwear.co.uk, by telephone on 0844 44 11 999 or via Live Chat from the website. I look forward to hearing from you.

    Thank you in advance.

    Kind regards

    Michal Gondolewski
    Customer Services
    ProSwimwear Ltd
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