ProSwimwear Ltd reviewed by

Kuopio, FI

2 Reviews

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Unreliable

I have been waiting for my products almost two months now. Before they quit replying my emails they promised that I would get them soon. I haven't. All the item were informed to be in stock the day following the order. However, at least something is working in the company. They managed to charge my credit card a long ago.
    ProSwimwear Ltd
    TrustScore 8.5 / 10
    1,794 Reviews

    Reply from ProSwimwear Ltd

    Many thanks for posting your comments which are of great disappointment to me.

    We pride ourselves on the high level of customer service we offer our customers and I am sorry that you feel we have disappointed you on this occasion.

    Please be advised that 1 of the 2 items was shipped for you on 14th November. The Aqua Sphere Autumn Mens Suit in size M is not in stock, however, and we are waiting to receive it very soon. I am aware that you have been waiting a long time so if you will request a refund we can do that for you with no problem. Please note that you can choose an alternative suit to replace the unavailable one.

    I am sorry you feel disappointed. If you would like to discuss this further please do not hesitate to contact us via info@proswimwear.co.uk.

    Thank you in advance.

    Kind regards

    Michal Gondolewski
    Customer Services
    ProSwimwear Ltd
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