ProSwimwear Ltd reviews

ProSwimwear Ltd reviews

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About

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Review by confirmed purchaser

Speedy and great value

I would recommend proswimwear to you as it has a brilliant range of products from all the brands you know. The prices are the bet around. All Lauren's costumes arrived on time which really helped the day before Counties. I have never had a problem returning an item. I have measured Lauren but sometimes the costumes fit differently than the size charts state. All together I have no reason to shop anywhere else.
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Review by confirmed purchaser

First class service!

Ordered a pair of Jaked jammers, delivery time was great, communication was excellent all along the way. The jammers are fantastic, much better than Speedo ones I've had in the past. Their caps are great too, definitely my preferred brand from here on in!
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Review by confirmed purchaser

Excelente servicio, sin problemas y envío rápido

Los LZR de Speedo son mucho más baratos si los pides aquí y los pagas en libras en vez de en la página oficial. El producto es el mismo. El envío es en tu domicilio sin tener qué preocuparte.
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Review by confirmed purchaser

Good service and good product

All in all good service, prompt delivery and my daughter was very pleased with the item.
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Review by confirmed purchaser

Fab service when returning items new items sent ASAP

Ordered costume blue camo skin didn't fit , sent it back for bigger size ,came back to me within the wk
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Review by confirmed purchaser

Good, prompt delivery

Good prices, as seen on the website, and prompt delivery so very pleased.
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Review by confirmed purchaser

i really love pro swimwear and there prices! keep up the good work

ProSwimwear has great prices and is my favorite webshop
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Review by confirmed purchaser

Great and trustworthy company

It's a great company, I got all my products in time and in one piece
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Review by confirmed purchaser

Fabulous!!

I am from the US. I could not believe the price for this suit. Will definitely be back for our Speedos!!!
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Review by confirmed purchaser

i now swim like an otter !!

These were excellent swim shorts , good value for money and an excellent delivery service.I would use this site again with no hesitation
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Review by confirmed purchaser

Always friendly and efficient help

no matter how stupid the quistions was or which problems we had - the people we chatted with or talk with was very helpful.
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Review by confirmed purchaser

I do not get my order

I do not know what hapen???
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Review by confirmed purchaser

Competitive price and fast delivery

Great variety of products, at very good prices and nearly always in stock and then great delivery
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Review by confirmed purchaser

Very poor service following a return of a faulty product

I returned a faulty pair of trunks after my son wore them in one gala, the waistband ripped. The trunks were sent to the supplier for inspection. However, I am still trying to get my refund after 10 days of waiting for the team to get back to me. I didn't purchase the product from the supplier, I bought it from Proswimwear so i am still baffled as to why I have to wait for the manufacturer to carry out an inspection as it is absolutely clear the product was faulty. I do not believe it is unreasonable to expect a pair pf trunks that cost £107.99 to last longer than one week. I currently have no product and no refund. I have been waiting for confirmation so I can simply order the product again but I am unable to do so without the £107.99 refund.
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Review by confirmed purchaser

Took 10 days for delivery to arrive

Placed order on 26th March and received it on Monday 14th April!!!
I called the company on Tuesday 1st April and was told I must wait 14 days from when it was sent before they can do anything as Royal Mail guidelines state that.
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Review by confirmed purchaser

J'ai renvoyé le maillot de bain qui était trop petit

Je ne sais pas si le fournisseur a bien reçu le maillot en retour. J'espère que oui. J'espère aussi que je recevrai un maillot plus grand en échange.
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Review by confirmed purchaser

Best range and prices on the market

Excellent service, recommended them to many of my friends. Polite, speedy helpful service.
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Review by confirmed purchaser

Great value, free postage and fast delivery - what more could you want?

I purchased a Zoggs product through ProSwimwear and it was very reasonably priced compared to other sellers, delivery was free and it came well packaged and very quickly. Would definitely recommend others to use this seller.
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Review by confirmed purchaser

Wonderful Head Liquid Power Racing Jammer Swimwear for a great price

I bought a Head Swimwear as a gift for my brother and he love them.
I am very pleased with the fast shipping.
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Review by confirmed purchaser

Very poor service and deliberate misinformation

I bought a pair of fins for my daughter six weeks ago. It was out of stock and I was told that it should be sent in two weeks. But every week since week 2 I am contacting them and they tell me it should be with me next week. Its been six weeks and I still haaven't received it. For a self-proclaimed Europes largest supplier it is very shameful to take six weeks for not to supply a popular product and then cover-up by lying every week. Will strongly recommend not to use it.
Proswimwear

Reply from Proswimwear

Many thanks for posting your comments on Trustpilot.

We pride ourselves on the high level of customer service we offer our customers and I am sorry that you feel we have disappointed you on this occasion.

Please know that we have been chasing the manufacturer almost every day regarding the delivery we are waiting for. Beco changed their delivery dates a number of times which caused all the confusion and this is why we have been telling you the same information. We can only tell you the information we are told by manufacturers. I am very sorry that this is taking all this time. I can assure you that we were not providing you false information intentionally. We were all hoping to receive this delivery as quickly as possible as this is also in our interest to have all the back orders shipped quickly.

We are waiting for this delivery to be here any day now but due to the fact you have been waiting a long time I have found 2 great alternatives. Please check the links below to see them.

http://www.proswimwear.co.uk/head-swim-energy-fins.html?options=cart

http://www.proswimwear.co.uk/maru-training-fins-neon-green-black.html?options=cart

If you would like to discuss this matter further on the phone feel free to call us and we will be happy to help you in this difficult situation.

I look forward to hearing from you.

Kind regards,

Michal Gondolewski
ProSwimwear Ltd

The ProSwimwear Advantage

Why Buy From ProSwimwear?

At ProSwimwear, we strive to make sure our customer's are 100% happy, not just with the amazing products they receive at the lowest prices, but with the service we provide as well. We understand that buying online can be daunting for some of us. So we want to reassure you as much as possible that we offer you a easy and trustworthy online service and we are available to talk to 0844 44 11 999 .

Quick Delivery at Proswimwear

Proswimwear has thousands of products in stock at all times and we aim to despatch your order the same day or the day after depending on the time you place your order. We have several delivery options for you to choose from whether that's standard free delivery, express or next working day . Most orders selected for standard free delivery will arrive with you within 2-3 working days and other options sooner. If an item you have ordered is unfortunately out of stock, you will be notified within 48 hours by customer services by phone if possible or email if not.

Largest Range at ProSwimwear

ProSwimwear offers the broadest range of competitive swimwear in any one retailer in the UK. With the most brands of any UK retailer and the largest selection of competitive swimming products!

Free UK delivery at ProSwimwear

Free Delivery in the UK only on all orders over £15 Orders under £15 are charged £2 Second class delivery Orders outside the UK are charged shipping automatically calculated based on the weight of the order.

24 Hours Despatch on all orders at ProSwimwear

24 hour despatch, all Orders shipped within 24 hours or less on all in stock items from Monday to Friday, excluding UK Public holidays! All orders placed before 1pm (UK GMT Time) will be despatched the same day if the item is in stock.

Next Day Delivery Option

Next day delivery available in the UK, with both Monday to Friday Next Day and Saturday Delivery available, via Royal Mail Special Delivery. Orders must be placed before 1.00 pm.

Free Size Exchanges at ProSwimwear

We understand that finding the perfect fit online is awkward, without being able to try the item on, so at ProSwimwear we offer a free size exchange service. This means that the item can be swapped for another size free of charge. You simply return the wrong size item back to us at your own cost, with a note asking for a replacement size and we will send out a replacement item for you with no additional charge (UK only). We aim to turn around all size exchanges on the same day they are received, they will be posted out second class postage, unless a faster service has been requested, which you will be asked to pay for. If you are outside the UK, our customer services team will ask for a payment to cover the international postage cost to return the replacement item to you.

Returns

All items returned for refund or replacement must be returned within 28 days from receipt! All goods that are returned must be accompanied with proof of purchase. We recommend that a certificate of posting should be obtained for returns, supplied free of charge by the post office by handing your parcel over the counter, this gives you a limited insurance with royal mail if the goods are lost, For added security either ship the items Signed for postage or for higher insurance use Next day special delivery. For International returns International Signed for postage is recommended in case of loss. All returned goods must be returned in their original packaging with all tags in place in the original unused condition. Costumes, Goggles or Swimming Accessories that have been worn or used in a pool cannot be returned for exchange or refund. It is the consumers responsibility to decide the suitability and fit of all items before using the item in a pool and making the item unsellable if returned! It is the customers responsibility to make sure the product is adequately packed to avoid any possible damage in transit, such items damaged in transit will be returned to the customer and not exchanged or refunded. Faulty Goods: Goods returned as faulty should be returned with proof of purchase to our returns department, this product will be assessed by a returns department in conjunction with the manufacturer, should the item be deemed to be faulty this will be replaced or in case of an obsolete product an alternative item will be agreed or a refund will be given.

Shop With Confidence at ProSwimwear

If for any reason you are not satisfied with your purchase then simply return your unused item within 28 days quoting your Order Number. We will replace without questioning or, if you prefer, refund your purchase price in full. This guarantee is in addition to your statutory rights. RETURNS: Please just put the costume back into the post with either a copy of your invoice or a note with your order number and name and address and remember to always state what action you would like us to take, e.g. replace with different item, different size or refund! Address: ProSwimwear Ltd, Unit 1, Plum Lane, Dunwear, Bridgwater, Somerset, United Kingdom, TA6 5HL

Low Price at ProSwimwear

f you find a product on another UK based site at a lower price than ProSwimwear, if you email info@proswimwear.co.uk or telephone 0844 44 11 999 , we will try to match the price on ongoing products, but may not match the price on end of line and sale products.

Secure Online Ordering at ProSwimwear

At ProSwimwear we take the protection of your identity and the privacy of your card details very seriously. All our login, account and checkout pages are hosted on a secure server and protected by a GeoTrust QuickSSL Certificate. This means that your name & address details are encrypted as they are sent to us. This means your details are safe and cannot be intercepted by a third party. When you get to the checkout you will notice the presence of a padlock in the address bar of your browser. The padlock is a universal way of letting you know that the site you are on is safe and your details will be kept secure.

Club Affiliate Program at ProSwimwear

At ProSwimwear we can set up an affiliate program, where parents who purchase through your link to ProSwimwear from your club website, will earn the club a % of the sale, which will be automatically be sent to your clubs bank account monthly. Club members will get all the benefits of Proswimwear and the online discount and regular promotional % off vouchers via email, while benefiting the club financially! For details on the program please email: affiliate@proswimwear.co.uk or call 0844 44 11 999

Club Purchasing at Proswimwear

If you need to buy in fins and other swim equipment for the club shop, we offer Club accounts with tiered discounts and free delivery. For details call 0844 44 11 999 or email: clubs@proswimwear.co.uk

Live Chat

Contact us for Free, Live Chat is available during office hours, just click on the Live Support Icon at the top of each page, you have the ability to choose from over 60 different launguages.

About this company

ProSwimwear for the best choice of Swimwear from Speedo, Arena, Diana, TYR, Maru, Blue Seventy, Yingfa, Mosconi, Aquasphere, Finis, Few and swim equipment from Finis, Olander, High Five and more at the best lowest prices!

Visit ProSwimwear Ltd

Contact information

We live here: United Kingdom

ProSwimwear Customer Satisfaction Charter

Customer Satisfaction Guaranteed

We pride ourselves on the high level of customer service we offer our customers. Customer satisfaction is more than just a statement to us, its a way of life. Our number 1 goal is to ensure all customers have a positive shopping experience with us and our friendly customer service team led by Operations Manager Keith Owen are available 09.00am to 17.30 pm GMT Monday to Friday to try to resolve any issues or concerns you have. We can only put something right if you tell us and whilst we have a very high customer satisfaction level it is through good or bad feedback from our customers that take the time to contact us that we can look to increase that even more.

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