I would rate ProSwimwear 7 out of 10. The customer services are good. The staffs on the phone are always helpful. Return policy keep promise. Products and items are variety. Two down points are mark-up price higher than rivals. Suggest 10% to 15% discount promotion day twice a month for regular and new customers. The other down point is the costume size chart is not update or incorrect/inaccurate. I according the size chart to order the performance costume for my daughter 3 times, all wrong and needs to return. A bit disappointed and waste of time. Overall, recommend.
I ordered this suit for my daughter not sure if she was going to have any type if championship suit in time for her meet. I was struggling with funding anything here in the US and decided to take a chane on this company in the UK. Not only did the suit arrive in time it arrived faster than anything I could have purchased in the US. Thank you for your fast and accurate service.
Pro swim said as i had worn thm i can not change them and suggested ant fog spray but they where anti fog goggles. So i sent hem bag to Zoggs who changed them straight away with no fuss....
Ive been having a hard time finding a site with better prices on the products they are selling and in less than a week after placed order i have it here at my post office in Sweden. A couple of fins broke after a couple of weeks after the arrival and i just took a photo of the damage and the day after they shipped a new pair for me so awesome support aswell.
ordered a speedo racing costume for my daughter. using the online sizing guide, we ordered what we hoped was the correct size. it was, she has worn it to race in and is very happy with it. it was reduced in price so i was happy too!
Very wide selection of models, colors and sizes, both for grown-ups and children. Very fast and non-expensive delivery. Item exactly as pictured. Size also. So far, quality also good.
My daughter and l visited the Speedo shop in Covent Garden at half-term and she was measured to see what size of this suit she needed, the suit was priced at £160 in the shop so l checked online to see if l could buy it cheaper. Proswimwear had it at the cheapest price (£65 cheaper than in the Speedo shop!) and it was delivered within days. I was very pleased with the whole process.
Having never bought anything with European sizing before(being from Australia) I had a few questions & concerns. I only had to send an email with those questions & they were answered promptly with some suggestions for me which I really appreciated. I would definitely shop with proswimwear again.
i ordered a ear band it headband and the service was great ,i was able to see what size i wanted by looking on the website so there was no problem with the sizing and it is just what i was looking for so very pleased .It arrived the next day as well.
I ordered my product on 29th October and have still not recieved it yet and today is 19th November.... When I ordered the product it clearly stated it was in stock and would be sent next day, I even paid extra to sign for product. The money was taken straightaway, but then the product did not come? I had to then email and ask what the problem was to be then informed it was not in stock, I was then told I'd receive it in a week and two weeks later I've still not recieved it?? I'm then asked to comment on my experience after receiving the product I haven't recieved...... So not really impressed to be honest
I started to do business with proswim 4 years ago, and now most of the members of the my daughter swimming club buys with you!
As always I always look on pro swimwear first before any other swim website as the prices are very competative, easy to use website, excellent returns procedure for exchanges and refunds, excellent communication regarding your orders too. Would recommend to anyone without hestation to use pro swimwear .
There is a great choice of swimming trunks or jammers for young competitive swimmers on this site. My order arrived quickly and was exactly as it looked on the website. My son will love his new swimwear when he opens it at Christmas.
I have purchase 3 items from you at the value less than 100 UKP. But your team put on the parcel at 199 UK P and this costed me a lot(60 UK P) for import tax to Thailand. I have sent you 1 mail wiht the picture of lable on the parcel and request for responsibility but no feedback since then. My purchase number is 100193700.
Hope you can look into this and find the way to satisfy the customer.
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We pride ourselves on the high level of customer service we offer our customers. Customer satisfaction is more than just a statement to us, its a way of life. Our number 1 goal is to ensure all customers have a positive shopping experience with us and our friendly customer service team led by Operations Manager Keith Owen are available 09.00am to 17.30 pm GMT Monday to Friday to try to resolve any issues or concerns you have. We can only put something right if you tell us and whilst we have a very high customer satisfaction level it is through good or bad feedback from our customers that take the time to contact us that we can look to increase that even more.