ProSwimwear Ltd reviews

ProSwimwear Ltd reviews

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Review by confirmed purchaser

Great.

Fast international delivery. Cheap prices. All products you need on one place. Europe no1 online swimming shop.
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Review by confirmed purchaser

very poor

I odered a swim float as a present for someone. Money was taken from my account. A few days afterwards I received an email to say the item was out of stock and would be delayed.
Why did it not say on the website that the item was out of stock ????????
I emailled several times to ask what was going on and received no reply.
I would not shop here again.
Proswimwear

Reply from Proswimwear

Many thanks for posting your comments on Trustpilot.

We pride ourselves on the high level of customer service we offer our customers and I am sorry that you feel we have disappointed you on this occasion.

Please be advised that we have received this product in stock recently and on 15th April we managed to have your order shipped. If you have not received it until now I am sure it will be with you very soon. Sometimes, when purchasing popular items, the website might show a product to be in stock but this information will be updated once the product is added to the cart where you will receive the following information: "Maru Kickboard UniFloat - Green/Navy" is not available in the requested quantity. 1 of the items will be backordered". I am sorry if this information was not visible when you were shopping.

If you would like to contact us to discuss this situation further please do not hesitate to call, write an email or visit Live Chat. We will be happy to explain everything in full.

I look forward to hearing from you.

Kind regards,

Michal Gondolewski
ProSwimwear Ltd
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Review by confirmed purchaser

Great swim company in Europe!

I have bought couple swim wear and goggles from Proswimwear and the products are really great! I live in Germany and the shipping takes usually 4-5 days, very quick!
They have excellent brands and high quality material. Great company!
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Review by confirmed purchaser

Reliable, fast and efficient

Brilliant service, easy to order, delivery very quick.
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Review by confirmed purchaser

Speedy service

Thank you all items arrived as ordered in good time.
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Review by confirmed purchaser

All you need at a click of a button!

Had what I needed, delivered within 24 hours. Best price I could find on the web. Excellent service.
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Review by confirmed purchaser

Super quality gear

xxxxxxxxxxx
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Review by confirmed purchaser

Great selection, great prices!

So many swimwear companies advertise low prices but you can never get the size you need. Proswimwear have my size in all their stock, and great prices too. No more frustrated 'not available in my size'! Quick delivery & easy to do business with. My supplier of choice now.
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Review by confirmed purchaser

Good service but no stock!!!!!!!!

The item I did manage to order was promptly sent and well packaged also good communication via email to let me know status of package.....BUT I had wanted to order several more items and was very disappointed that most things listed on the entire site were either out of stock, back order or coming soon.
Proswimwear

Reply from Proswimwear

Many thanks for taking the time to advise us of your shopping experience at www.proswimwear.co.uk.

It is great to know it was so positive and we look forward to being of service to you in the future.

Please know that although we have plenty of products in stock there are always going to be some that are very sought after or are difficult to source. You can still back order most of them and once you do we will contact you and let you know what the delivery time is. If you need this information prior to placing the order you can contact us on the telephone, email or Live Chat. We will always tell you all we can regarding stock levels and estimated delivery times.

If you have any questions please feel free to contact me. I look forward to hearing from you.

Kind regards,

Michal Gondolewski
ProSwimwear Ltd
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Review by confirmed purchaser

Perfect

I received my delivery very fast! But unfortunately I ordered the wrong size. In Germany my daughters need the size 38. But in England the size 38 ,which I ordered , is the size 42 here in Germany. I wrote you about this problem ,but I don't know what to do. There isn't any 'ticket' for return the delivery back to you. I just would like to make a change . Everything what I will send back to you, I would like to have in the correct size: 34!!!!! Perhaps you could arrange that for me. It would be very kindful.
With best regards, Patricia Schneider.
Proswimwear

Reply from Proswimwear

Many thanks for taking the time to advise us of your shopping experience at www.proswimwear.co.uk.

It is great to know it was so positive and we look forward to being of service to you in the future.

Please know that we do not have a returns label for sending the items back. You can send them to the address visible on the invoice and once we have them back we will be able to exchange them to smaller sizes. Please only tell us which sizes you would like and we will take it from there. All of the sizes visible on the website are UK sizes. There will also be a postage charge before we can send the smaller sizes but we will be in contact with you regarding that to provide full instructions.

Should you have any questions feel free to contact us on the phone, email or Live Chat.

I look forward to hearing from you.

Kind regards,

Michal Gondolewski
ProSwimwear Ltd
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Review by confirmed purchaser

Great service ... all items came in time!! I recommend ProSwimwear Ltd to all !!!!

Great service ... all items came in time!! I recommend ProSwimwear Ltd to all !!!!
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Review by confirmed purchaser

Quality swimwear and speedy delivery.

Have used this company on 4 or more occasions. Have experienced super fast delivery and an excellent, problem free service when an item was too small and I wanted to exchange. Would always be the first place I look for swim gear as I know I can shop with confidence.
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Review by confirmed purchaser

Five star products and service.

Great prices, very competitive. Realistic postage and reliable delivery. Have bought heaps of stuff over the years. Always got what I wanted. Have even had to return an order as it didn't fit. Was no problems what so ever and I live in Australia. Highly recommend and will continue to use this company.
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Review by confirmed purchaser

Your company is amazing!

Your company is amazing. It helps out swimmers a lot and is by far the best swimming website in Europe.
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Review by confirmed purchaser

Everything fine

Everything Fine. Fast delivery
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Review by confirmed purchaser

Delivery is great, happy with the price and they sort problems out quickly.

I recommend proswimwear I bought my daughter four coustumes and they are value for money and my daughter is comfortable in wearing them.
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Review by confirmed purchaser

Master swimmer

Recently I had to ring up to find out when my costume would arrive.I was told that I could have another colour and get it the next day. This I did.
I was then charged twice for the same item. I explained this and the problem was resolved.

On most orders I am very happy with the service and have no complaints.
I wish when you get knee suits in that you have more of the larger sizes,36/38.
Masters swimmers are not all stick like.
Proswimwear

Reply from Proswimwear

Many thanks for taking the time to advise us of your shopping experience at www.proswimwear.co.uk.

It is great to know it was so positive and we look forward to being of service to you in the future.

I am once again sorry for the issues that occurred with your order. I am happy that you know that if anything goes wrong we will always do all we can to resolve it as quickly as we can and if anything is not in stock we will be happy to use our know how to help you find a similar item which will be appropriate for you.

With regards to sizing, this is more up to the manufacturers. We always get all the sizes that are available from different suppliers but I agree with you that perhaps there should be a larger range available. I assure you that if this will be the case than we will certainly stock those sizes as well.

Should you wish to discuss this further or if you need any help feel free to contact us and we will be happy to help. I look forward to hearing from you.

Kind regards,

Michal Gondolewski
ProSwimwear Ltd
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Review by confirmed purchaser

Very good and polite

very help full and trusted
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Review by confirmed purchaser

Thank you

Fast and exact.
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Review by confirmed purchaser

Appalling -very disappointed with ur customer service

The last order I had from Pro Swimmer the jammers were flawed I would have expected better quality.
I have sent at least 4 e mails replying that someone would be in touch that was over a week ago u recognise my initial complaint but no response to solving the issue. If this is how u treat ur customers I will not be using u again.
Proswimwear

Reply from Proswimwear

Many thanks for posting your comments on Trustpilot.

We pride ourselves on the high level of customer service we offer our customers and I am sorry that you feel we have disappointed you on this occasion.

Please be advised that I have personally responded to your email twice. I have asked you what was your original question as we did not seem to get that original email through. Now that I see you are not happy with your product because you suspect it to be faulty I can provide full instructions. Please send the item back to us for an inspection. Before we can make any decision we will have to see the item and fully inspect it. This process might take up to 7 working days after which we will contact you and tell you what the outcome is. If the item is faulty we will be able to send you a replacement.

If you have any more questions please feel free to contact me. I look forward to hearing from you.

Kind regards,

Michal Gondolewski
ProSwimwear Ltd

The ProSwimwear Advantage

Why Buy From ProSwimwear?

At ProSwimwear, we strive to make sure our customer's are 100% happy, not just with the amazing products they receive at the lowest prices, but with the service we provide as well. We understand that buying online can be daunting for some of us. So we want to reassure you as much as possible that we offer you a easy and trustworthy online service and we are available to talk to 0844 44 11 999 .

Quick Delivery at Proswimwear

Proswimwear has thousands of products in stock at all times and we aim to despatch your order the same day or the day after depending on the time you place your order. We have several delivery options for you to choose from whether that's standard free delivery, express or next working day . Most orders selected for standard free delivery will arrive with you within 2-3 working days and other options sooner. If an item you have ordered is unfortunately out of stock, you will be notified within 48 hours by customer services by phone if possible or email if not.

Largest Range at ProSwimwear

ProSwimwear offers the broadest range of competitive swimwear in any one retailer in the UK. With the most brands of any UK retailer and the largest selection of competitive swimming products!

Free UK delivery at ProSwimwear

Free Delivery in the UK only on all orders over £15 Orders under £15 are charged £2 Second class delivery Orders outside the UK are charged shipping automatically calculated based on the weight of the order.

24 Hours Despatch on all orders at ProSwimwear

24 hour despatch, all Orders shipped within 24 hours or less on all in stock items from Monday to Friday, excluding UK Public holidays! All orders placed before 1pm (UK GMT Time) will be despatched the same day if the item is in stock.

Next Day Delivery Option

Next day delivery available in the UK, with both Monday to Friday Next Day and Saturday Delivery available, via Royal Mail Special Delivery. Orders must be placed before 1.00 pm.

Free Size Exchanges at ProSwimwear

We understand that finding the perfect fit online is awkward, without being able to try the item on, so at ProSwimwear we offer a free size exchange service. This means that the item can be swapped for another size free of charge. You simply return the wrong size item back to us at your own cost, with a note asking for a replacement size and we will send out a replacement item for you with no additional charge (UK only). We aim to turn around all size exchanges on the same day they are received, they will be posted out second class postage, unless a faster service has been requested, which you will be asked to pay for. If you are outside the UK, our customer services team will ask for a payment to cover the international postage cost to return the replacement item to you.

Returns

All items returned for refund or replacement must be returned within 28 days from receipt! All goods that are returned must be accompanied with proof of purchase. We recommend that a certificate of posting should be obtained for returns, supplied free of charge by the post office by handing your parcel over the counter, this gives you a limited insurance with royal mail if the goods are lost, For added security either ship the items Signed for postage or for higher insurance use Next day special delivery. For International returns International Signed for postage is recommended in case of loss. All returned goods must be returned in their original packaging with all tags in place in the original unused condition. Costumes, Goggles or Swimming Accessories that have been worn or used in a pool cannot be returned for exchange or refund. It is the consumers responsibility to decide the suitability and fit of all items before using the item in a pool and making the item unsellable if returned! It is the customers responsibility to make sure the product is adequately packed to avoid any possible damage in transit, such items damaged in transit will be returned to the customer and not exchanged or refunded. Faulty Goods: Goods returned as faulty should be returned with proof of purchase to our returns department, this product will be assessed by a returns department in conjunction with the manufacturer, should the item be deemed to be faulty this will be replaced or in case of an obsolete product an alternative item will be agreed or a refund will be given.

Shop With Confidence at ProSwimwear

If for any reason you are not satisfied with your purchase then simply return your unused item within 28 days quoting your Order Number. We will replace without questioning or, if you prefer, refund your purchase price in full. This guarantee is in addition to your statutory rights. RETURNS: Please just put the costume back into the post with either a copy of your invoice or a note with your order number and name and address and remember to always state what action you would like us to take, e.g. replace with different item, different size or refund! Address: ProSwimwear Ltd, Unit 1, Plum Lane, Dunwear, Bridgwater, Somerset, United Kingdom, TA6 5HL

Low Price at ProSwimwear

f you find a product on another UK based site at a lower price than ProSwimwear, if you email info@proswimwear.co.uk or telephone 0844 44 11 999 , we will try to match the price on ongoing products, but may not match the price on end of line and sale products.

Secure Online Ordering at ProSwimwear

At ProSwimwear we take the protection of your identity and the privacy of your card details very seriously. All our login, account and checkout pages are hosted on a secure server and protected by a GeoTrust QuickSSL Certificate. This means that your name & address details are encrypted as they are sent to us. This means your details are safe and cannot be intercepted by a third party. When you get to the checkout you will notice the presence of a padlock in the address bar of your browser. The padlock is a universal way of letting you know that the site you are on is safe and your details will be kept secure.

Club Affiliate Program at ProSwimwear

At ProSwimwear we can set up an affiliate program, where parents who purchase through your link to ProSwimwear from your club website, will earn the club a % of the sale, which will be automatically be sent to your clubs bank account monthly. Club members will get all the benefits of Proswimwear and the online discount and regular promotional % off vouchers via email, while benefiting the club financially! For details on the program please email: affiliate@proswimwear.co.uk or call 0844 44 11 999

Club Purchasing at Proswimwear

If you need to buy in fins and other swim equipment for the club shop, we offer Club accounts with tiered discounts and free delivery. For details call 0844 44 11 999 or email: clubs@proswimwear.co.uk

Live Chat

Contact us for Free, Live Chat is available during office hours, just click on the Live Support Icon at the top of each page, you have the ability to choose from over 60 different launguages.

About this company

ProSwimwear for the best choice of Swimwear from Speedo, Arena, Diana, TYR, Maru, Blue Seventy, Yingfa, Mosconi, Aquasphere, Finis, Few and swim equipment from Finis, Olander, High Five and more at the best lowest prices!

Visit ProSwimwear Ltd

Contact information

We live here: United Kingdom

ProSwimwear Customer Satisfaction Charter

Customer Satisfaction Guaranteed

We pride ourselves on the high level of customer service we offer our customers. Customer satisfaction is more than just a statement to us, its a way of life. Our number 1 goal is to ensure all customers have a positive shopping experience with us and our friendly customer service team led by Operations Manager Keith Owen are available 09.00am to 17.30 pm GMT Monday to Friday to try to resolve any issues or concerns you have. We can only put something right if you tell us and whilst we have a very high customer satisfaction level it is through good or bad feedback from our customers that take the time to contact us that we can look to increase that even more.

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