ProSwimwear Ltd reviews

ProSwimwear Ltd reviews

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Review by confirmed purchaser

broad choice of products, good delivery service level

Hi
I found what I was looking for and which I could not find else where.
Contact I had with hotline was good and the staff member was resourceful.
Having said taht, I am still waiting for receiving the credit I expect after I returned a product which was wrongly picked and shipped to me.
I sent all details back upon the staff member recommendation but cannot track any credit for covering the return shipment cost.

your return is welcome.
regards
Proswimwear

Reply from Proswimwear

Many thanks for giving us the opportunity to discuss your concerns today and I am pleased it has been resolved to your satisfaction.

I look forward to us being of service to you in the future.

Yours sincerely

Keith Owen
Operations Manager
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Review by confirmed purchaser

Very happy!!!

Great transaction. Good communication. Fast shipping.
Proswimwear

Reply from Proswimwear

Many thanks for taking the time to advise us of your shopping experience at www.proswimwear.co.uk.

It is great to know it was so positive and we look forward to being of service to you in the future.

Kind regards

Keith Owen
Operations Manager
ProSwimwear Ltd
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Review by confirmed purchaser

Reliable

Friendly, reliable honest staff and service
Proswimwear

Reply from Proswimwear

Many thanks for taking the time to advise us of your shopping experience at www.proswimwear.co.uk.

It is great to know it was so positive and we look forward to being of service to you in the future.

Kind regards

Keith Owen
Operations Manager
ProSwimwear Ltd
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Review by confirmed purchaser

Great costume, arrived promptly.

My daughter loves this costume, the fit is great on her. It arrived within a couple of days and I would certainly order from this company again.
Proswimwear

Reply from Proswimwear

Many thanks for taking the time to advise us of your shopping experience at www.proswimwear.co.uk.

It is great to know it was so positive and we look forward to being of service to you in the future.

Kind regards

Keith Owen
Operations Manager
ProSwimwear Ltd
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Review by confirmed purchaser

Great service

Items exactly as described on website. Arrived promptly and well packaged. My daughter is delighted with her new training gear - snorkel constantly in her mouth as she practises breathing!!!
Proswimwear

Reply from Proswimwear

Many thanks for taking the time to advise us of your shopping experience at www.proswimwear.co.uk.

It is great to know it was so positive and we look forward to being of service to you in the future.

Kind regards

Keith Owen
Operations Manager
ProSwimwear Ltd
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Review by confirmed purchaser

Good..but needs improvement

The ordered products were as expected, but I had issues with their delivery: the address was incomplete and the telephone number was not mentioned at all on the packet.
Proswimwear

Reply from Proswimwear

Many thanks for posting your comments on Trustpilot.

We pride ourselves on the high level of customer service we offer our customers and I am sorry that you feel we have disappointed you on this occasion.

I can see from the account details we have been in discussions with yourself and have raised a replacement item for you which will be shipped as soon as it comes into stock very shortly.

Telephone numbers are not placed on the address label due to Data Protection Legislation and I am sorry for the obvious inconvenience this matter has caused you.

As advised your replacement item will be shipped out to you very shortly and whilst I hope my response answers all of your queries, please do not hesitate to contact me if you require any further information.

Kind Regards

Keith Owen
Operations Manager
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Review by confirmed purchaser

Great product, great prices, but worst customer service.

I sent 3 emails seeking assistance when I couldn't order the product I wanted by following instructions on website for back ordering. I got 3 responses saying they'd be in contact within 24 hours. Despite a 4th email, one month later I still haven't had a reply nor did I get what I actually wanted.
Proswimwear

Reply from Proswimwear

Many thanks for posting your review on Trustpilot.

We pride ourselves on the high level of service we offer our customers and I am sorry we gave disappointed you on this occasion.

We have only recently become aware of a technical issue where the security protocols on our email system was recognising certain IP addresses as spam and whilst it would acknowledge receipt it would not deliver to our inbox.

This has now been corrected and we are sincerely sorry for the small amount of customers who gave been affected.

I can confirm your order was dispatched on 25th March 2014 and whilst there were delays into your country at Customs it should have been delivered by now or will be very shortly.

I hope my response fully answers your query but please do not hesitate to contact me if you require any further information.

Yours sincerely

Keith Owen
Operations Manager
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Review by confirmed purchaser

Excellent Customer Service

No problem at all with the item bought: good price, good quality. However, I did have an issue on exchange caused by a glitch in the system. My concern was dealt with professionally and the customer service guy I spoke with was excellent in resolving to my satisfaction. Faith restored.
Proswimwear

Reply from Proswimwear

Many thanks for giving me the opportunity to discuss your concerns today and I am pleased it has been resolved to your satisfaction.

I look forward to us being of service to you in the future.

Yours sincerely

Keith Owen
Operations Manager
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Review by confirmed purchaser

its a good company if your order is delayed they phone you to discuss what you want to do, they usually deliver promptly

Pro swim are a really good reliable company, if they have a problem fulfilling your order they phone you to discuss what you would like to do. Its only happened once or twice to us and they phoned both times and it was because the item was out of stock and they delivered as soon as the item came back in stock.
Proswimwear

Reply from Proswimwear

Many thanks for taking the time to advise us of your shopping experience at www.proswimwear.co.uk.

It is great to know it was so positive and we look forward to being of service to you in the future.

Kind regards

Keith Owen
Operations Manager
ProSwimwear Ltd
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Review by confirmed purchaser

Excelente

Empresa séria, meu pedido chegou perfeitamente.
Proswimwear

Reply from Proswimwear

Many thanks for taking the time to advise us of your shopping experience at www.proswimwear.co.uk.

It is great to know it was so positive and we look forward to being of service to you in the future.

Kind regards

Keith Owen
Operations Manager
ProSwimwear Ltd
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Review by confirmed purchaser

good good good

good good good
Proswimwear

Reply from Proswimwear

Many thanks for taking the time to advise us of your shopping experience at www.proswimwear.co.uk.

It is great to know it was so positive and we look forward to being of service to you in the future.

Kind regards

Keith Owen
Operations Manager
ProSwimwear Ltd
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Review by confirmed purchaser

Very quick size exchange

I initially ordered the wrong size costume (twice actually!) and the replacement costumes were sent out to me with an immediate turnaround and emails to let me know my returned costume had arrived and the new one was on it's way.
Proswimwear

Reply from Proswimwear

Many thanks for taking the time to advise us of your shopping experience at www.proswimwear.co.uk.

It is great to know it was so positive and we look forward to being of service to you in the future.

Kind regards

Keith Owen
Operations Manager
ProSwimwear Ltd
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Review by confirmed purchaser

reliable

excellent service
Proswimwear

Reply from Proswimwear

Many thanks for taking the time to advise us of your shopping experience at www.proswimwear.co.uk.

It is great to know it was so positive and we look forward to being of service to you in the future.

Kind regards

Keith Owen
Operations Manager
ProSwimwear Ltd
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Review by confirmed purchaser

Fantastic selection of products for the swimmer at great prices

My children are in club swimming and I only use this site to purchase clothing and training aids.
Proswimwear

Reply from Proswimwear

Many thanks for taking the time to advise us of your shopping experience at www.proswimwear.co.uk.

It is great to know it was so positive and we look forward to being of service to you in the future.

Kind regards

Keith Owen
Operations Manager
ProSwimwear Ltd
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Review by confirmed purchaser

exellent service

Good range of products for competitive swimming . quick delivery and efficient return service. Good advice service also.
Proswimwear

Reply from Proswimwear

Many thanks for taking the time to advise us of your shopping experience at www.proswimwear.co.uk.

It is great to know it was so positive and we look forward to being of service to you in the future.

Kind regards

Keith Owen
Operations Manager
ProSwimwear Ltd
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Review by confirmed purchaser

Great expirience!

Fast delivery. Great stuff. Great prices.
Proswimwear

Reply from Proswimwear

Many thanks for taking the time to advise us of your shopping experience at www.proswimwear.co.uk.

It is great to know it was so positive and we look forward to being of service to you in the future.

Kind regards

Keith Owen
Operations Manager
ProSwimwear Ltd
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Review by confirmed purchaser

Brilliant Experience

My daughter needed a new kneesuit, was not too sure of the size, rang with the measurements and was advised of what size was required. The suit fits perfectly very happy daughter. The suit was also on back order and they did not fail to deliver in a short time.
Proswimwear

Reply from Proswimwear

Many thanks for taking the time to advise us of your shopping experience at www.proswimwear.co.uk.

It is great to know it was so positive and we look forward to being of service to you in the future.

Kind regards

Keith Owen
Operations Manager
ProSwimwear Ltd
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Review by confirmed purchaser

Excellent service

Fantastic before and after sales support. Advised on fit and style of costume and told to contact when arrived if not sure which we did. Immediately told to send back as smaller required and within 48 hours we had smaller size and they checked the fit again including looking at pictures to make sure it was good.
Proswimwear

Reply from Proswimwear

Many thanks for taking the time to advise us of your shopping experience at www.proswimwear.co.uk.

It is great to know it was so positive and we look forward to being of service to you in the future.

Kind regards

Keith Owen
Operations Manager
ProSwimwear Ltd
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Review by confirmed purchaser

no returns

the fins were to big for my son to use and the cost to return them to you is to expensive so I stuck with fins that don't fit an no fins will not be buying any more from you.
Proswimwear

Reply from Proswimwear

Many thanks for giving me the opportunity to discuss your concerns today and I am pleased it has been resolved to your satisfaction.

I look forward to us being of service to you in the future.

Yours sincerely

Keith Owen
Operations Manager
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Review by confirmed purchaser

Best swimwear great prices

I have been using pro swimwear for a while for the best gear at geat prices. As a keen swimmer with a passion for swimsuits this site does the trick. I recommend to friends and family. You wont be disappointed.
Proswimwear

Reply from Proswimwear

Many thanks for taking the time to advise us of your shopping experience at www.proswimwear.co.uk.

It is great to know it was so positive and we look forward to being of service to you in the future.

Kind regards

Keith Owen
Operations Manager
ProSwimwear Ltd

The ProSwimwear Advantage

Why Buy From ProSwimwear?

At ProSwimwear, we strive to make sure our customer's are 100% happy, not just with the amazing products they receive at the lowest prices, but with the service we provide as well. We understand that buying online can be daunting for some of us. So we want to reassure you as much as possible that we offer you a easy and trustworthy online service and we are available to talk to 0844 44 11 999 .

Quick Delivery at Proswimwear

Proswimwear has thousands of products in stock at all times and we aim to despatch your order the same day or the day after depending on the time you place your order. We have several delivery options for you to choose from whether that's standard free delivery, express or next working day . Most orders selected for standard free delivery will arrive with you within 2-3 working days and other options sooner. If an item you have ordered is unfortunately out of stock, you will be notified within 48 hours by customer services by phone if possible or email if not.

Largest Range at ProSwimwear

ProSwimwear offers the broadest range of competitive swimwear in any one retailer in the UK. With the most brands of any UK retailer and the largest selection of competitive swimming products!

Free UK delivery at ProSwimwear

Free Delivery in the UK only on all orders over £15 Orders under £15 are charged £2 Second class delivery Orders outside the UK are charged shipping automatically calculated based on the weight of the order.

24 Hours Despatch on all orders at ProSwimwear

24 hour despatch, all Orders shipped within 24 hours or less on all in stock items from Monday to Friday, excluding UK Public holidays! All orders placed before 1pm (UK GMT Time) will be despatched the same day if the item is in stock.

Next Day Delivery Option

Next day delivery available in the UK, with both Monday to Friday Next Day and Saturday Delivery available, via Royal Mail Special Delivery. Orders must be placed before 1.00 pm.

Free Size Exchanges at ProSwimwear

We understand that finding the perfect fit online is awkward, without being able to try the item on, so at ProSwimwear we offer a free size exchange service. This means that the item can be swapped for another size free of charge. You simply return the wrong size item back to us at your own cost, with a note asking for a replacement size and we will send out a replacement item for you with no additional charge (UK only). We aim to turn around all size exchanges on the same day they are received, they will be posted out second class postage, unless a faster service has been requested, which you will be asked to pay for. If you are outside the UK, our customer services team will ask for a payment to cover the international postage cost to return the replacement item to you.

Returns

All items returned for refund or replacement must be returned within 28 days from receipt! All goods that are returned must be accompanied with proof of purchase. We recommend that a certificate of posting should be obtained for returns, supplied free of charge by the post office by handing your parcel over the counter, this gives you a limited insurance with royal mail if the goods are lost, For added security either ship the items Signed for postage or for higher insurance use Next day special delivery. For International returns International Signed for postage is recommended in case of loss. All returned goods must be returned in their original packaging with all tags in place in the original unused condition. Costumes, Goggles or Swimming Accessories that have been worn or used in a pool cannot be returned for exchange or refund. It is the consumers responsibility to decide the suitability and fit of all items before using the item in a pool and making the item unsellable if returned! It is the customers responsibility to make sure the product is adequately packed to avoid any possible damage in transit, such items damaged in transit will be returned to the customer and not exchanged or refunded. Faulty Goods: Goods returned as faulty should be returned with proof of purchase to our returns department, this product will be assessed by a returns department in conjunction with the manufacturer, should the item be deemed to be faulty this will be replaced or in case of an obsolete product an alternative item will be agreed or a refund will be given.

Shop With Confidence at ProSwimwear

If for any reason you are not satisfied with your purchase then simply return your unused item within 28 days quoting your Order Number. We will replace without questioning or, if you prefer, refund your purchase price in full. This guarantee is in addition to your statutory rights. RETURNS: Please just put the costume back into the post with either a copy of your invoice or a note with your order number and name and address and remember to always state what action you would like us to take, e.g. replace with different item, different size or refund! Address: ProSwimwear Ltd, Unit 1, Plum Lane, Dunwear, Bridgwater, Somerset, United Kingdom, TA6 5HL

Low Price at ProSwimwear

f you find a product on another UK based site at a lower price than ProSwimwear, if you email info@proswimwear.co.uk or telephone 0844 44 11 999 , we will try to match the price on ongoing products, but may not match the price on end of line and sale products.

Secure Online Ordering at ProSwimwear

At ProSwimwear we take the protection of your identity and the privacy of your card details very seriously. All our login, account and checkout pages are hosted on a secure server and protected by a GeoTrust QuickSSL Certificate. This means that your name & address details are encrypted as they are sent to us. This means your details are safe and cannot be intercepted by a third party. When you get to the checkout you will notice the presence of a padlock in the address bar of your browser. The padlock is a universal way of letting you know that the site you are on is safe and your details will be kept secure.

Club Affiliate Program at ProSwimwear

At ProSwimwear we can set up an affiliate program, where parents who purchase through your link to ProSwimwear from your club website, will earn the club a % of the sale, which will be automatically be sent to your clubs bank account monthly. Club members will get all the benefits of Proswimwear and the online discount and regular promotional % off vouchers via email, while benefiting the club financially! For details on the program please email: affiliate@proswimwear.co.uk or call 0844 44 11 999

Club Purchasing at Proswimwear

If you need to buy in fins and other swim equipment for the club shop, we offer Club accounts with tiered discounts and free delivery. For details call 0844 44 11 999 or email: clubs@proswimwear.co.uk

Live Chat

Contact us for Free, Live Chat is available during office hours, just click on the Live Support Icon at the top of each page, you have the ability to choose from over 60 different launguages.

About this company

ProSwimwear for the best choice of Swimwear from Speedo, Arena, Diana, TYR, Maru, Blue Seventy, Yingfa, Mosconi, Aquasphere, Finis, Few and swim equipment from Finis, Olander, High Five and more at the best lowest prices!

Visit ProSwimwear Ltd

Contact information

We live here: United Kingdom

ProSwimwear Customer Satisfaction Charter

Customer Satisfaction Guaranteed

We pride ourselves on the high level of customer service we offer our customers. Customer satisfaction is more than just a statement to us, its a way of life. Our number 1 goal is to ensure all customers have a positive shopping experience with us and our friendly customer service team led by Operations Manager Keith Owen are available 09.00am to 17.30 pm GMT Monday to Friday to try to resolve any issues or concerns you have. We can only put something right if you tell us and whilst we have a very high customer satisfaction level it is through good or bad feedback from our customers that take the time to contact us that we can look to increase that even more.

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