I found applying for and then purchasing the insurance for my MacBook Pro pretty simple - no issues there. Just irritating that I had to wait 14 days for the policy t take affect. Not a big deal, really except that I was going away, and wanted the cover to kick-in immediately.
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Our 14 day period is there to exclude claims being made for gadgets that are broken / not working before a policy has been taken out. This is standard for most gadget insurance policies. We hope that you enjoyed your time away and that all is well.