Proviation reviews

Proviation reviews

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Theft of my money.

I purchased £199.95 worth of flight controls which said 'in stock', however I soon got the email it seems everyone has had that states the item is out of stock. They then continued to lie and fumble after about 20+ emails trying to get a refund they eventually stated they had gone out of business. They stole £199.95 off of me and I never received anything in return! It has been a lesson that there are some terrible people still left in this world! They need to be named and shamed so whatever other business they go into they can be brought up as the lying thieves they are.
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utterly terrible

I've just found out from ur review site that the proviation shop has gone into liquidation. I was not expecting this as even though i ordered a cessa yoke system in November I genuinely believed there were stock problems after speaking to cessna themselves. But the customer care from proviation was disgraceful very late replies or no reply to emails and took my money very quickly. I will ring my bank n hope it can be sorted.
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BLUFF FÖRETAG

beställde flygmateriel för 583.44 GBP
Inget har levererats, bara en massa fantasifulla mail från Alex och Nick
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Proiation have probably gone out of business

Check their web-site. There is a notice that they can't accept credit cards anymore.
I had similar experience as others (initial delay then no response to emails).

If you used a credit card, ask for a "charge-back". My credit card vendor asked me to post a letter, attaching all emails, etc. About a week later, I received a refund.
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Seeking legal advice

Placed order in October 2013. Website showed item in stock. Got the reply below, which I know many have had:

"We regret that there is a stock delay on this order at the moment. We are presently waiting for a new delivery in order to re-stock on this item. We apologise, especially if our site was showing an 'in-stock' status at the time you ordered. We anticipate making delivery within 7-10 business days. We will send your order by an express delivery service to minimize any inconvenience."

Since then I've been fobbed off with emails like "coming soon, can't promise when" etc. Numerous requests for a refund have been ignored. Now, you may think that Nick is a liar and a conman, but I'm not saying that. Below is part of an email I've sent to him today although he seems to have gone into hiding.

"Nick
I draw your attention to the below. I'm not going to drop this.
Your website stated item in stock. That was the only reason I gave you money. You knew that to be untrue ( and any reasonable person ie a juror would accept that on the facts as known).
Plain simple Fraud.
The Fraud Act 2006
Section 2 makes it an offence to commit fraud by false representation in any form. For a representation to be false, the representation being made must be wrong or misleading, and the person making it must know that it is, or might be, wrong or misleading.
If you refund my £89.95 I will take the matter no further. Otherwise, be assured that I will take every possible legal action. It's the principle
now, not just the money."

I know that there are many people in my position, some involving far bigger sums of money. We ought to get together and get this guy sorted.
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No delivery and no communication

I ordered some HD camera goggles on 25th Jan, well in advance of my trip on 5th March. (Feeling pretty pleased with myself that I hadn't left a purchase until the last minute for once).

They sent an email after about a week later stating this:

"We are presently waiting for a new delivery in order to re-stock on this item. We apologise, especially if our site was showing an 'in-stock' status at the time you ordered. We anticipate making delivery in up to 3-5 business days. We will send your order by an express delivery service to minimise any inconvenience."

I still had 5 weeks so that wasn't a problem.

I am going on my boarding trip tomorrow and still no goggles, no-one has contacted me about the order and no-one has replied to the email I sent first thing yesterday morning.

They may be cheap, but I for one will never use them again and I suggest you also think twice about using them. Looks like my experience is not unique.
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Absolutely shocking levels of Customer service

I ordered a Thrustmaster Warthog HOTAS from Proviation way back in July '13, I then received an email the next day to say that the item would be delayed. Fast forward to November '13 and still no item, despite numerous emails and conversations via web chat with assurances that the item would be despatched shortly. At this point I decided to cut my losses and cancelled the order, fine should be refunded in 8-10 working days. Fast forward to today; now I'll admit I should have checked sooner (and I regret that deeply) but lo and behold as of the 3rd March 2014 no refund has been received. This is hands down the worst purchasing experience that I have ever had, I'm out £300 which I'm now fairly sure I'll never see again, and a company that has ceased trading due to issues with their card services so any attempts at communication are now met with silence. If I could rate you zero I would. If they ever start trading again avoid at all costs.
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Conned out of £470 still waiting refund !!!!!!!!!!!

Placed an order for a icom scanner plus a discone antenna total cost £469.95 in December 2013 , after many emails and blaming suppliers my order was cancelled on 10th February 2014 , to my surprise on their website they had gone into liquidation , still NO REFUND as was promised !!!!!!! and no LIQUIDATION OR Administrator address or name to get hold of , I have since been in contact with my bank and they will be pursuing for MY MONEY BACK !!!!!!!
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Appalling Service, an absolute nightmare

Purchased a Go Pro camera in Dec '12 for my son. This was to support his research for his studies whilst abroad. The camera was faulty and only worked a couple of times. Upon my son's return to the Country I contacted Proviation and was advised to return the camera to them and they would send to the manufacturer to be fixed or replaced. The camera was returned to Proviation in November'13. Contacting the Company has been an almost impossible task since that point to obtain an update. I did receive a reply from Proviation in January following numerous emails, attempts at phoning and live chat (which never worked), promising an update from the manufacturer as soon as possible. (This was only received following a threat of reviewing the Company on the internet). I have not received anything since despite hundreds of attempts to contact Proviation. I have found this whole experience very distressing and now find myself needing to seek legal advice.
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Frauds

Hi,
I have placed an order for two pairs of ASA-HS1-A.001 Passive Headset (O-21698) on 21.07.2013 with Proviation, and after several delays was informed that their supplier run out of stock.
I than requested refund which never materialise. Owner/MD was not responding to emails in 99% of the cases, none was picking up the phone or responding to voice mail. Month a half ago, after I threatened to inform Trading Standards, Office of Fair Trading and other bodies, they paid me back £25, and promised the rest soon afterwards.
Since 11.02.2014 their website is is stating that "As of 11 February, we have received news that we cannot accept credit or debit cards through our existing provider" [External Link]. Obviously, they are not responding to calls/emails anymore.
My intention is to get in touch with police and check on my options.

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28.02.2014 UPDATE: I have posted a comment on Flyer Air Portal about these guys (with names, this time), in order to raise awareness between potential victims. Just for the rest of commentators here to know if they want to spread a word.

Nebojsa
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Kind regards,
Nebojsa
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Very unprofessional, money stolen, I don't think I will trust this company anymore.

I've ordered a Saitek X52 Pro (14th November 2013) after a long delay with very little communication, the order has been cancelled.
The item has never been shipped.
I check my bank account everyday but a refund hasn't been received yet.
I've trusted this company by checking all the policy and the professionalism they advertise on their site.

I've sent several e-mails and tried to call them thousands times but no answer.
Always their automatic reply via e-mail.

It seems they've stolen my 140,90£.
Don't how they work.
Seems all a lie.

Hopefully this negative review will help me to sort out this.

I would like to give them 0 stars in the rating above but the minimum is one, anyway I don't think they deserve even 1 star.


------------- UPDATE--------------------------------
I've been emailing with the dealer and they told me to ask to my bank for a refund.
Now I have to go back & fore from USA to make a complaint with the authorities (in Italy it works like this).
Proviation also told me to complaint with financial ombudsman service.
they told that a Consumer Credit Law should be applied but I'm a international customer and I guess UK law applies only UK...

Let's see what happens...
Proviation Pilot Shop

Reply from Proviation Pilot Shop

I am speaking by email. It should be noted that the customer had very good communications up to this point but recently in light of what has happened to the company, we have not kept him in the picture.

Saitek X52 remained a problem and we worked closely with the distributors to try to establish a lead-time on this joystick, which seems either to have been superseded by the new X-55 HOTAS. Or, it will be produced, but has possibly been subject to manufacturing delay while X-55 is developed...we are not sure.

As ever we are working with Gagan to restore his funds and his confidence.

At no point have we tried to lie or deceive which would serve no purpose. We will continue to work to put this right.
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Uncommunacative, slow, verging on fraudulant

Order a Saitek joystick back in Oct 2013, still hasn't arrived [Feb-2014].
Only communications from this company are after i chase them...nothing from them is volunteered.

They don't even acknowledge emails received forcing me to seek legal action against the operators for reimbursement of costs.

Have just read that they have ceased trading, which has to be a godsend for the community to have such an unprofessional organisation removed from the trading pool.
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Order cancelled after long delay -NO REFUND

I placed an order for an Ipad Knee Board on 10th Dec 2013. The site said it was in stock with delivery in 7 days. Order was acknowledged following day and payment taken from by bank. At this stage they said that the item was not in stock but they expected a shipment within 7-10 days, but they still took the money .
17th Dec. Received an email saying they were very busy but were trying to ensure shipment before Christmas. It didn't!
Phoned early January and was told item was not in stock, waiting for shipment from USA. After many emails both ways and many promises that the item was arriving in 2-3 days I cancelled the order on 29th Jan 2014 by email. No reply!!
After more phone calls got a reply on 6th Feb saying order had been cancelled and the refund should be in my bank within 7-10 working days.
Went on their website on 17th Feb and was greeted by a message which indicates they have gone bust!!
Its now 25th Feb. and my refund has not arrived yet. I am now in the process of reclaiming it from my debit card company.
This is the first time I have ever had an experience like this on the internet. I was lied to, my emails and phone messages were often ignored, on the odd occasion when I did get through on the phone it was to [Name], who was clearly under a lot of stress, but tried hard to get a resolution. He was let down by the management of Proviation.

28/2/14. How come some reviewers are getting email replies as late as yesterday. Someone at Proviation must be reading these reviews. HOW ABOUT REPLYING TO US ALL????
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No order or refound

I order a Headsets, the 17th of January. After the payment, they told me that the item was not in stock. I waited for 3 weeks and after many emails asking about the order, they told me that they cancelled, and refunded order. This was 3 weeks ago and they haven´t refunded the order or answer to my emails yet.
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very disappointing service - lost € 400

I ordered a Go-Pro Camera on the 3rd September 2013 to take it with me on holidays and even stated that it needs to arrive before the 12th as I am leaving then. I got a reply saying that it was noted on my order and the product should be there by the requested date. When I did not get the item on the 10th September, I cancelled my order and asked for a refund. I neither got the camera nor the money. All emails and calls were not answered.
I will wait for another week and if I don't get a response by then (even here), I will make formal complaint to the European Consumer Centre.
Proviation Pilot Shop

Reply from Proviation Pilot Shop

Dear Dawid,

Your order was cancelled back in September and we heard nothing from you until this review. Your last email to us was 25 Sept.
The company is no longer trading but this doesn't mean I can't help you sort this out.

Please see your email.

Kindest regards
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Review by confirmed purchaser

Order received

I learnt the company has ceased trading now so I ordered my ipad mounts in the nick of time by the looks of it. I have to say although they always seemed stretched, I had good service and they were always quick to answer e-mails. I had bought maybe 4 times without incident despite one occasion where they missed an item off an order. So I will notice they are gone. They sold things you couldn't get at other stores.
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Should not be allowed to trade. cannot be trusted. liars.

i ordered a flight bag on 1st dec 2013. paid for fast delivery. They took money immediately.
I recieved a few emails apologising for delay. Then nothing since end of dec.
They have not replied to emails or phone calls or answered my on- line chat attempts. Interestingly though a friend got through on his pc,,enquired about said bag and online was assured of same week delivery. incredible. I called my bank, who are in the process of recovering my money, since proviation didnt refund.
An appalling service. i will make a point of making sure everyone knows how this fake company deals with honest customers.
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Avoid

I ordered a jacket they took the money straight away but said item was out of stock. They said they had refunded my money to my card and i need to check with my bank. No refund has been issued and they do not reply to my emails. Total fraudster.
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liars

I have been told nothing but lies by Proviation. After reading the reviews on this site I realise that I am not alone. Same story...ordered item from them, money taken straight away, item does not arrive so I contact them just to told it is not in stock! I then cancel the order, they say they will refund, I gave them over two weeks to do so. After inquiering yet again about the reund they say they HAVE refunded here is the email I received from them yesterday:

This has already been refunded back to your card.

You may need to contact your card company to retrieve this, if this has already not been received.

Best Wishes,



I have contacted my card company and guess what? No refund.

I was going to takes them to the small claims but decided instead to get my credit company to claw it back, which I have set in motion.

My advice would be to steer well clear of this company.


Ken

And I have kept all the emails they have sent me if Trust pilot wants to see them...the card company does!
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Review by confirmed purchaser

Pilot headset - fast delivery

Received my headset quickly. Order placed on a Weds, arrived Fri free delivery. Very Cool!

Proviation Pilot Shop Details

About this company

Proviation is a proud to be a family owned-and operated company. Your first stop for great service, professional advice, and the widest choice of pilot supplies, flight equipment and ATPL, CPL, and PPL training resources delivered promptly, with after sales care and expertise when you need it. We are passionate about aviation, and passionate about service.

Visit Proviation

Contact information

Call us on: 01582 20 49 86
We live here: London Luton Office
Dunstable, Luton
United Kingdom

Category

Proviation is ranked 46 out of 54 in the category

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