After looking around at my regular suppliers online stores, I decided to try Proviation for my next new bit of kit (a £380 radio.) as proviation had the same radio £10 cheaper than my usual suppliers and the website seemed to say all the right things regarding service, delivery etc.
The radio was shown as 'in stock' (In two places on the website) and it was stated that it would be dispatched via courier if the order was placed before 15.00. This was ok as I assumed by ordering on a Thursday night, my order would ship on the Friday and thus be with me the following Tuesday (after the back holiday.) Not so!
After a few days I noticed that my order had not yet shipped. I hadn't had any notification of a problem from proviation, so I emailed them. At this point I was informed that the radio was in fact NOT in stock, and it would be a couple more days before they had more delivered. OK I thought, no problem.
However unfortunately the radio was not shipped a couple of days later. After a few email's back and forth, my radio actually shipped 8 days after placing the order.
I was a little disheartened at this point and contacted proviation again to at least get the tracking number for my order, I expected that after the above delays that this would be shipped 24hour next day delivery. I was again disappointed, as It seemed my £380 order was now being dispatched by Royal Mail's plain old recorded delivery service. NOT UPS or Interlink Express as 'again' stated on the website.
My order has finally turned up, 11 days after placing it, even on opening the package there was a bit of a surprise... My order had actually been shipped from one of the other online companies I usually deal with, not proviation or Icom.
If something is not 'in stock', It really shouldn't be shown as being 'in stock'!
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We're sorry to hear this; the radio was not in stock at base on this occasion but with our suppliers who were tasked to send to you. As you selected standard 2-3 day delivery the order should have been with you the following Thu, due to the bank holiday; the order eventually shipped by Royal Mail to ensure you got it next-day on a Saturday.