pureholidayhomes.com reviews

pureholidayhomes.com reviews

Low
3.1
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
16 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

This review has been reported to customer service by a Trustpilot user for violating other Trustpilot Guidelines.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Complete con artists DO NOT USE I'd give no stars if I knew it would count.

Just have to agree with all the other negative reviews. Am brassed off that after 10 years in the business I fell for it. Please cancel your subscription as soon as you get the chance, you get 7 days - do not delay. Lets show with our pockets that we do not support people who do not do business in an honorable way. It's too late for me for a year, but make sure you do not fall for it too!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Pure Holiday homes - Rip off Merchants

It's a front for collecting money. We also had a call where they volunteered to take the details from another website and gave us a cheap offer. We never had an enquiry as a result and they then took a full subscription from my credit card for the following year.
If you do try and use the website to find a property the only search criteria is by country! absolutely useless. Who is goint to trawl pages of properties until the find the odd one or two that meet their criteria. Doesn't bode well if you are listed on page 50!!

Stay away from these
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

HOLIDAY PROPERTY OWNERS STAY CLEAR OF THIS COMPANY

THIS COMPANY STORES YOUR BANK OR CREDIT CARD DETAILS AND AUTO RENEWS YOUR ADVERT, UNLESS YOU SPECIFICALLY RESPOND TO AN E-MAIL THEY SEND YOU JUST A SHORT TIME BEFORE RENEWAL. THERE IS NO WAY OF CANCELLING WITHIN YOUR ON-LINE ACCOUNT WITH THEM.

LIKE PREVIOUS REVIEWERS, I TOO HAVE BEEN (IN MY OPINION) TOTALLY RIPPED OFF BY PURE HOLIDAY HOMES, WHO STORED MY CREDIT CARD DETAILS WITHOUT MY PERMISSION (WHEN THEY ORIGINALLY SET UP THE ADVERT WITH A CHEAP OFFER), PLAGIARISING IT FROM AN EXISTING ADVERT I HAD WITH ANOTHER COMPANY (OWNERS DIRECT - NOTE AN EXCELLENT COMPANY THAT PRODUCES ENQUIRIES AND BOOKINGS!!!!) AND ALSO OPERATE AN AUTO RENEWAL SYSTEM. PUREHOLIDAYHOMES AUTOMATICALLY RENEWED MY PROPERTY ADVERT IN OCTOBER 2013, TAKING OVER £150 FROM MY CREDIT CARD IN THE PROCESS. BY THE TIME I SPOTTED THE 'WITHDRAWAL' FROM MY CREDIT CARD AND RANG PURE HOLIDAY HOMES, REQUESTING A REFUND AND CANCELLATION OF MY ADVERT, BECAUSE A NUMBER OF WEEKS HAD ELAPSED, I WAS OFFERED A PALTRY 25% REFUND.

PLEASE NOTE I HAVE NEVER IN OVER 18 MONTHS ADVERTISING WITH THEM HAD ANY HOLIDAY ENQUIRERS FROM THE ADVERT, EXCEPT FRAUDULENT ENQUIRIES FROM INDIVIDUALS ASKING ME TO SEND THEM MONEY TO RELEASE FUNDS IN THEIR COMPANIES SO THEY CAN PAY ME!

BEWARE OF PUREHOLIDAYHOMES UNDERHAND AND FRANKLY FRAUDULENT BUSINESS PRACTICES TO AUTO RENEW YOUR ADVERT. ONCE SET UP YOU CANNOT CANCEL THE ADVERT FROM WITHIN YOUR ON-LINE ACCOUNT, BUT ONLY BY TICKING A SMALL BOX AT THE BOTTOM OF AN E-MAIL SENT TO YOU WITTHIN A WEEK OF THE AUTO RENEWAL, AND THE AMOUNT OF THE AUTO RENEWAL IS ALSO NOT DISCLOSED TO YOU, NOR WHAT CARD/BANK ACCOUNT THEY ARE TAKING THE AUTO RENEWAL SUBSCRIPTION FROM.

IF YOU DO CHOOSE TO ADVERTISE WITH THIS COMPANY BE VERY VERY AWARE OF THEIR UNDERHAND BUSINESS PRACTICES AND TERMS, PARTICULARLY WITH REGARDS TO AUTO RENEWAL, STORING OF YOUR BANK OR CREDIT CARD DETAILS, AND BE AWARE THAT LIKE OTHERS ON THIS REVIEW SITE, YOU WILL LIKELY RECEIVE FEW IF ANY ENQUIRIES, OR IF YOU DO, A NUMBER OF FRAUDULENT ONES ... THEIR BUSINESS PRACTICES ARE IN MY OPINION FRAUDULENT AND UNDERHAND, AND THEY WILL TAKE MONEY FROM YOU, BUT PRODUCE NO BOOKINGS IN RETURN.

MY CREDIT CARD COMPANY HAVE PUT A BLOCK ON PUREHOLIDAY HOMES ATTEMPTS TO TAKE ANY FURTHER PAYMENTS IN FUTURE AND I HAVE A RAFT OF DIARY NOTES TO ENSURE I TICK THAT LITTLE BOX IN OCTOBER THIS YEAR SO THAT I NEVER HAVE ANY FURTHER DEALINGS WITH THEM IN THE FUTURE!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

PLEASE DO NOT ADVERTISE YOUR HOLIDAY PROPERTY WITH THIS COMPANY!

A person from PURE HOLIDAY HOMES had seen my property advertised with a different company and offered to copy this advert to their website and charge me 32 GBP for 6 months advert which I agreed to. In the conversation there was no mention that they would take money out of my account after the 6 months at all. I would never have agreed to this. This was July 2012, but very shortly afterwards relatives wanted to live in our property which we agreed to, so we did not need the advert. The e-mail address I gave to PURE HOLIDAY HOMES was only ever used for advertising our property, therefore after July 2012 I never looked at this e-mail site until today. At the beginning of February 2013 I noticed that Pure Holiday Homes had taken out over 220 GBP out of my account. I phoned them up and spoke to a man explaining that I wanted the advert removed and wanted my money back and that I had not agreed to this and that it was illegal. I also asked the man not to take any more money out of my account which he should not have done as he was told to remove my advert. He agreed to remove my advert and said he would talk to his manager about giving me my money back and phone back. This never happened. As I hadn't heard from PURE HOLIDAY HOMES by March 2013 and noticed my advert was still on their website I phoned again, and once again got stalling tactics and no real answers, only a promise to remove my advert and again that they would phone me back. Once again they did not ring back.

I had advertised my property with other companies and never ever had this happen, so feeling that I wasn't going to get anywhere I contacted my bank. Initially they thought they could help me but then when they investigated they said that the time-limit to complain to them had expired. The Bank did say they would make sure that PURE HOLIDAY HOMES didn't do this again and would put a block on this happening. I was relieved at this and wanted to pursue PURE HOLIDAY HOMES for the money they had illegally (yes, I checked - this is illegal) taken from my bank account. However, my husband and I run our own company and are not young and retiring soon having had severe medical problems recently so the problems with PURE HOLIDAY HOMES got put on the back boiler. But just to check, I went into the relevant bank about the 12th of January this year (2014) to make sure that PURE HOLIDAY HOMES did not take any more money out of my account and they seemed to be sure that they had blocked them from doing this and I was relieved. Having just had a major medical procedure recently I was only well enough to look at my bank account today and found that PURE HOLIDAY HOMES had once again taken money out of my account for an advert! Further still, I checked and still to this day our advert had not been removed, even though I told them to do this twice and they had agreed to it! Once again PURE HOLIDAY HOMES have illegally taken money from my bank account that I have never ever agreed to, neither verbally nor with any signed paperwork. Our relatives are still living in our property therefore we do not want our property advertised. We have even had revenue people asking for tax because of this advert.

Further to this, PURE HOLIDAY HOMES have changed our advert. They have stated that it is suitable for disabled people and for wheelchairs. I never put this in my advert at all. In my advert I have definitely stated that there are many steps up to our property and that people should be made aware of this as the property might not be suitable for some people. It most definitely is not suitable to anyone who is disabled and there is no way a wheelchair could access the property, so PURE HOLIDAY HOMES have changed my advert and once again have been misleading people.

Also I have noticed that from July 2012 to February 2014 (about 18 months) we have only ever received 10 enquiries. Compared to other holiday advertising companies that we have used this is extremely poor. We normally had several every week. They also had entered many properties as well as our own as being in the wrong area, therefore this could be the problem as people would be looking elsewhere for an advert in that area. This is all very unprofessional.

If you advertise with these people, their customer service/help is zero, they only seem to be interested in taking money (illegally, as in my case) out of peoples accounts.

Because my advert is still on their website they have me down as a customer (regarding advertising with them) and I have a property ID number with them but because I haven't used or had anything to do with this advert for approx. 18 months I can't remember my password, so I thought I might be able to delete the advert myself then at least no one will enquiry fruitlessly, but when I have asked 3 times for them to send it (as it suggests you can) again, one gets no response. At least I haven't had any so far. Once again their service is non existent.

Having once again contacted them, I have written a long e-mail asking them to remove my advert once again and return my money and have given them 7 days to do so or I will take them to court - which I will definitely do.

I am giving this information because I do not want anyone else to lose money or go through the frustrations I have had. There are so many much better companies who wouldn't dream of taking money out of your account without you agreeing to it. Don't be lured by a cheap deal and bitterly regret it like I have. Give PURE HOLIDAY HOMES a very wide berth or you may regret it.

P.S. Originally I wrote this review previously for another review web site and have noticed on this Website that other people have had similar experiences to myself. I just wanted to say despite my e-mail to them I have had no reply!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Appalling

Would strongly advise other home owners to steer well clear of this company. Never able to contact them by telephone - fees extracted annually and automatically debited unless you advise otherwise in a very small tick box. ALWAYS read (very!) small print! Despite the sales pitch of discounted price to 'try for one year'....a promise of many bookings and enquiries and a refund blah blah.... Total waste of money and the FULL annual fee automatically debited the following year despite my protest via credit card company and Pure Holiday Homes. Then they have the cheek to ask me to advertise on their German site! Appalling. Please be warned! :(
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

False expectations

My review is a warning to other property owners and managers. I signed up with Pure Holiday Homes when a salesperson told me that they were market leaders in Europe and could deliver bookings from customers in Germany and other European countries. I advertised 30 of my best properties with them.
In the early stages they were slow to upload my adverts and did not keep me up to date with when my adverts would go live. Over the next three months, which overlapped my best bookings period not a single sale was delivered. The 30 properties I had chosen to advertise with Pure booked well through my other sales channels, and through direct bookings, but nothing from Pure.
A couple of times I queried why no bookings had been received and was told not to worry.
Eventually I decided that the fees I had paid to advertise my properties had been wasted and requested a cancellation and refund. A refund was refused, without even being asked what had caused my grievance.
I have also found it impossible to get through to this company by phone.
Overall, completely dissatisfied, and would advise other property owners to steer well clear.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Easy to use, recommend

I found a lovely apartment through pureholidayhomes.com and although some owners never replied to me those that did replied quickly and we found a great value place in our budget that allowed pets. I would recommend them and next time we go away I will check out pureholidayhomes first!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

An excellent company giving great service with a bespoke portfolio of properties.

An excellent company giving great service with a bespoke portfolio of properties. The biggest oppourtunity it faces is to draw new villa users to take rentals, having a great web site is one thing, getting prople clicking on it is a differents sort of challenge. It would be good to hear about your strategey? www.lacroisee.co.uk
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Only if you could give addresses of the properties....

Pureholidayhomes.com has been very helpful in identifying properties at key locations. Only suggestion is if it give exact details and addresses of the properties that are being let out..
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Holiday accomodation in Italy

I was trying to get accomodation in Italy.With Pureholidayhomes I was unable to find anything for the dates that I needed, They offer Sat to Sat.I needed it to be flexible.
Pureholidayhomes

Reply from Pureholidayhomes

Hi Mary,

Thanks for your review. I am sorry to hear you did not find the holiday you were after. Not all properties on the site are Saturday to Saturday - it depends on the individual advertiser.

I will send you an email with some additional options that might be more suitable for your holiday,

Kind regards,

pureholidayhomes.com
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Very poor response

I requested details of availabilty and rate for the rental of a property ref 39884 on Monday 11th February and despite sending a follow up note I am still awaiting contact the details requested. I sent a note to the owners site only to be informed that the address was no longer valid.
I am left frustrated and disatisfied by my experience withyour site


Gordon Corbett
Pureholidayhomes

Reply from Pureholidayhomes

Hi Gordon,

Thank you for taking the time to leave a review.

We will get in touch with the owner directly to come back to you on your message - I will follow up with you via email.

Kind regards,

pureholidayhomes.com
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Web site had mind of it's own

Trying to find a villa in Italy last tuesday, I tried repeatedly to search for a property in Umbria. When I tried to refine the search ( 2 bedrooms, pool etc) the web site kept returning me to a general search of ALL the properties on the site. Tried time and time again to find what I was after and eventually gave up. Luckily, I tried again on Wednesday with more success. I also find the pinpoint for location of the properties a bit innaccurate, and difficult to find the exact location. However, the Villas we have found in the past have made it all worthwhile.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

I found the site easy to use, very informative & managed to find a villa no problem

The site was very easy to use and had lots of information & photos. The enquiries I made were answered quickly. This is the first year I have used this site & would recommend you try it!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Misleading promotions - obtaining money by misleading marketing!

COMPANY CALLED OFFERING ME £1 FOR 3 MONTHS - I DID NOT RECEIVE ONE SINGLE ENQUIRY.

THEY AUTOMATICALLY RENEWED THE SUBSCRIPTION WITHOUT AN EMAIL ADVISING THEY WOULD DO SO!

AVOID AT ALL COSTS THEY ARE A RIP OFF AND PRODUCE NO RESULTS

THEY OBTAIN MONEY BY MISLEADING PROMOTIONS AND THEN JUST TAKE YOUR MONEY WITHOUT AUTHORIZATION

LUCKILY FOR ME THEY TOOK IT FROM A COMPANY CREDIT CARD WHICH REQUIRES A PURCHASE ORDER SO I'VE TAKEN IT UP WITH THE CREDIT CARD COMPANY

Regardless of the specifics... this is a very misleading ploy which relies on people not reading their emails or remembering to cancel the pending subscription.

The larger "proper" companies who advertise holiday homes don't employ such misleading offers and promotions, why? because they don't need to. The proof of their pudding is in the eating.

Pure Holiday homes offer is just a way to tie people into a campaign with them with no success.

I would like to note that I ran more than one advert with them and did not receive a single enquiry in 3 months! not a single one! I receive 3 a day from Home away Holiday Rentals.

Speaking as a consumer I strongly recommend using one of the more reputable companies.

Yes I am going to post on as many forums as I can find as I feel that I have been cheated into paying for a service that not only is not fit for purpose but a service that I simply do not want.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Great site, lots of choice and options.

A very good place for finding a holiday villa. The only slight issue is that when you make an enquiry it takes a little while to receive a response, but it's not their fault.

Pureholidayhomes Details

About this company

The finest selection of holiday homes, cottages, villas, chalets, and apartments. Find the perfect holiday rental, book direct with the owner.

Visit pureholidayhomes.com

Category

pureholidayhomes.com is ranked 8 out of 8 in the category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.