I ordered a Sony Ericsson Mobile Phone. It arrived unsealed and the screen protector creased. I decided the text on screen was far too small for me to read comfortably. I asked to return it and I had to agree to a restocking fee of £15 deducted from the refund. The reason given for this fee was that the phone had been opened, and there were marks on the battery case lid. I pointed out that the phone box was unsealed and was told that sometimes this was done to check the contents. I had to send several emails and write a letter to Tesco. The purchase was made on 1/5/12 via Tesco Direct Website. I have only just received the refund of £85 on 20/6/12.via Tesco Direct. Tesco Direct is excellent when buying direct from them and I will use them again but not from any third party allowed to trade on the Tesco Site. I am suprised Tesco are accepting other traders to use their site which in my opinion deprecates the name of TESCO.