Purelygadgets reviewed by

2 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

No dispatch; poor customer service

Ordered an Xperia Sola phone (good price), showing "in stock". Credit card was charged the same day.
Received email saying to expect 2-5 working day delivery.
Order showed "Processing" on their web site.

Next working day, no change to order status. Called to confirm status and was assured that would be dispatched next working day.
Next working day, no change to order status. Called to confirm status and (after waiting in 1 hour queue for answer) was told that could not be dispatched until at least 4 working days' time.
Cancelled order (minimum 2-3 working days to - hopefully - refund).

In summary - don't trust "in stock" and don't expect much in the way of customer service.
2
Harry Bachus and Pat Harris found this review useful
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