My husband ordered an Apple TV 2 weeks before Christmas for my present. The site said delivery 7-10 days. What a joke. We are 4 weeks down the line and have had to cancel the order due to constantly being told it would possibly be the next week and then the next week. I think 4 weeks is a bit much. Would not recommend this company.
absolutely disgusting service. Ordered blackberry touch on the 19th December. Was supposed to take 4-5 working days to deliver, checked the status on the 23rd and it had not even been despatched BUT the money had been taken out of my account!! Phoned up to complain, gotthrough to an Indian call centre who could not help but said they were busy!! Advised to e mail as there was no one who could help. NEVER EVER would I deal with this company again.
Emmaline Lucas found this review useful
HTC ChaCha - Very good price, in stock and despatched next day. However due to DPD delivery service we had to wait a week for the phone to be delivered as they were not flexible with time slots and very expensive if you wanted to choose a specific time.
On opening the package we were very dissapointed with the condition of the box. It looked 2nd hand with the security seal broken and the box torn and battered. Not what you want when bought as a Christmas present. Phone looks new but cannot comment on it as it has been bought as a gift.
As has been said numerous times before dont believe the delivery times,it took 9 days for dispatch + 2 days for delivery of a mobile phone (in stock) which turned up without mains charger , still waiting 2 weeks later for the protective case ordered at the same time even though its still showing stock level at 19.
Having said all that the customer support were very good always ringing back or emailing as promised but were sadly let down by the logistics side including the courior DPD that failed to deliver next working day after waiting in all day for them, even the automated tracking system said it was on the van out for delivery. Last time I had a next day parcel from DPD it failed also telling me they tried to deliver which was a blatant lie as i had waited in all day again and they left no card.
It took a week for the goods to arrive and promised e-mails in order to track delivery were not forthcoming - Told that delivery had been attempted was blatantly untrue from their courier service as our reception was fully manned at the stated time - then we had to go to the depot as we needed the goods and advised by the company to do so to find that they weren't there !! Delivery arrived eventually when we returned to our office. We even had to ask for an invoice which was not automatically supplied.
I'm very happy about my Tascam DR-100. It's a marble.
Purelygadgets had a fantastic price for it and the shipping rate to Austria was at a great price.
The only backdraw is that the device was slightly chipped and the package wasn't so good, but I can live with that and I still give them the full points because of the delivery.
Great work guys!
I purchased a headset. After only a couple of weeks, the headset broke. I sent it back and waited. And waited. After 1 month, I contacted purelygadgets and asked for a refund as it seemed that they could not repair my headset. They stalled. Now it has been over 2 months and they have notified me that I will be getting a new headset. I have still not received it.
I guess, buying from purelygadgets, if what you bought doesn't break, it may be alright. But when it does break, you're in trouble. Their repair/return policies and their service are horrible.
I ordered an ipad2 and cover from PG and a few days after the order was told about a delay on the order relating to the cover.
I emailed with a suggestion on splitting the order so I could receive the ipad and set it up before the cover arrived.
I received a prompt response and a helpful attitude. I duly received the ipad and a few days later the cover.
All very painless.
Great customer service so sadly lacking in many other online companies.
I won a Fuji camera on Sunday and received it yesterday (Wednesday) which was pretty fast. The problem was that until I asked them on Tuesday if it had been sent, they didn't tell me that it had. On Tuesday they provided full tracking info that even included a delivery time. They did not mark it as despatched on Ebay until Wednesday after I had received it.
The company ensured from when I ordered I was well informed of what was happening to my order. Their communication was fast, consistence and as a customer you feel someone is looking out after your order all you have to do is listen to the door bell from the delivery person.
I am satisfied with all,description,delivery and quality.Thank you
The dispatch said 2 - 5 working days. On the 5th day i complained and the agent on customer services said it was on a urgent next day delivery. The next day the package still had not arrived. Then I was told that the package was damaged and a new stock had been located at Gatwick Airport. This would then be delivered next week now. Next day my package arrived but was missing a free USB Stick. I would like to say that although they were the cheapest I for my product. I do think delivery would need to be improved alot for me to buy off them again.
The website for Purely Gadgets states quite clearly that if it says a stock level then they have it in stock and you will receive the product quickly.
Looking at the status of the order it took them 3 days to process it.
That said, when the status changed to despatched it arrived the following morning.
Mr Headley found this review useful
Saw this great portable speaker online. Thought I'd try and find one and Purelygadets had a good price. Delivered in a couple of days at a competative price.
Product is brand new and works really well. The base is amazing when stuck onto a solid surface and the battery life of 20 hours is excellent.
Great Product, thanks for good service.
Mr Headley found this review useful
website says it has more than handful of lens filters in stock. Ordered it online and says I will receive it in a day or two. I receive it more than 2 weekends later. Very disappointed as I missed two opportunities to use them on my days out. If u r ordering from them, better dont expect to receive your purchases when they say they would.
I ordered an Archos 70 from Purely Gadgets and it arrived quickly (within 48 hours) and was as described. The courier company they use emails on the day of delivery indicating when the package will be delivered to within 1 hour, which was a nice touch.
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