Purelygadgets reviews

Purelygadgets reviews

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Not a happy costumer

Do NOT use this site. Very bad costumers service.
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Rubbish - Do Not Use

Poor communication, poor service, poor website, no dispatch.

Unable to use Google pay via their website, unable to track order online, i received no email confirmation of order.

Had to ring every few days to get a status update, after nine working days they had not dispatched due to a large backlog. I had to chase them constantly, no proactive communication of this to me. When I did speak to them I was continually told dispatch would take place next week.

Not the 3-5 working days described on their website, lost confidence they were a legitimate company, eventually gave up and cancelled order.
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No contact about out of stock item

After ordering a new MP3 player from purelygadgets last week, there was absolutely no progress made with the delivery of this.

After a week of the order status remaining "processing", despite the site clearly stating a 3-5 working day delivery, I got in contact with their customer service department.

It turned out that they had a large backlog on this particular product I had ordered, and that once these had been cleared, they wouldn't have any left in stock and weren't expecting to have any any time soon. This is despite the item page clearly stating it is still in stock (and still showing as in stock right now).

There was no effort to contact me about this issue before I had got in contact with them, despite it going over the estimated delivery date with no progress made whatsoever.
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Do not buy from purely gadgets!

Received faulty item. As was a gift did not know till gift opened as gift. Despite contacting PG within warrenty period and being assured that they would cover the cost of returning item (£20), they then refused to pay return postage as received item outside of warrentee period despite finding the item was faulty.

Would never use them again.
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Not recommended

I ordered a Sony Ericsson Mobile Phone. It arrived unsealed and the screen protector creased. I decided the text on screen was far too small for me to read comfortably. I asked to return it and I had to agree to a restocking fee of £15 deducted from the refund. The reason given for this fee was that the phone had been opened, and there were marks on the battery case lid. I pointed out that the phone box was unsealed and was told that sometimes this was done to check the contents. I had to send several emails and write a letter to Tesco.
The purchase was made on 1/5/12 via Tesco Direct Website. I have only just received the refund of £85 on 20/6/12.via Tesco Direct.
Tesco Direct is excellent when buying direct from them and I will use them again but not from any third party allowed to trade on the Tesco Site.
I am suprised Tesco are accepting other traders to use their site which in my opinion deprecates the name of TESCO.
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Straight forward

A very easy purchase with no problems, the only thing that could be improved is delivery time; it only took 2 days, but next day would have been better! ;)
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Quick and without incidents

An all in all very nice experience. A shop with a good selection and snappy expedition.
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Lowest price, excellent service

They were cheaper than Amazon, but give just as good a service (Nikon D3200).
When I rang them up, they dealt with my issue quickly and efficiently. When I ordered the wrong item, I sent it back and was refunded efficiently (I had to pay postage).
Their delivery company (DPD) predict delivery times to within the hour. The day before they send an email with an hour slot for delivery - you can easily re-organise delivery if you can't be in.
I can't praise them highly enough.
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Excellent

Customer service very helpful, very pleased with everything. Fast delivery. Will shop here again
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A Fantastic Company

I ordered a new phone from PurelyGadget, but needed it fairly quickly. I contacted PurelyGadgets customer service after the dispatch time was set to a week. That day they adjusted my order and dispatched it that day and I received it the next day.

A fantastic company who do put their customers first.

Thanks PurelyGadget :)
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Fast and efficient

I ordered a PhotoFast i-FlashDrive via Amazon.co.uk on 1st May in the afternoon, the price was good, and I received an e-mail from Amazon to tell me the product would be delivered between 5th and 10th March. The product arrived, securely packed, on 2nd May in the morning. And the product is good... Excellent, Thank you!
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Happy :)

Ordered from their Amazon store. The item was at a good price. It arrived a week after I odered by recorded delivery. Very happy with my purchase and I'm glad I chose to buy from here. No problems :)
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Faultless shopping experience

Ordered pianomeastro late on Sunday evening - from the secure website. Price was cheapest by £30! Received well wrapped parcel Wednesday lunchtime - purelygadgets sent me regular e-mail and sms updates - keeping me informed every step of the way - offering alternative times and dates if those I had initially chosen were not convenient. THIS IS HOW SHOPPING SHOULD BE!!! Brilliant experience - I look forward to being a repeat customer - thank you. Bj the dj www.bestdjsonline.com
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Fantastic service & best price

Ordered from them at 2pm, despite saying 2 to 3 day delivery it arrived the following morning which was fantastic. Cheapest price too by a long way and product arrived very well packaged. Will definitely use again.
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Specific delivery details

My phone was dispatched quite quickly. Delivery details were emailed which I found very helpful. So far so good.
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Prompt and reliable service

A very positive experience with a company I was not familiar with. The HTC phone they offered was the best price on the internet and arrived within 3 days.
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Great price and next day delivery.

Ordered a new phone that is not normally on sale in the UK. Purelygadgets was the best price on the net. However the service was superb. Item was in stock as stated and sent next day delivery. The courier company used (DPD) then sent an email the next morning advising the 1 hour window in which the driver would arrive. It was bang on time.

Very impressed and would certainly use them again.
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Warranty Repair Took Seven Weeks

They may be cheap, but I will never do business with this company again as it took them seven weeks to do a simple warranty repair and they had the nerve to decline initially refunding my postage.
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2 Thumbs UP

Great website, great prices, very helpful communications,good packing and very fast delivery here to Malta.

Great Job.
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Brilliant!

Phone was as described, great price and really quick delivery..

Purelygadgets Ltd Details

About this company

PurelyGadgets is an online store specialising in photography, portable media players, camcorders, gadgets, games, mobiles, computing, home audio visual, camera and camcorder accessories, personal care mechandise. Purelygadgets carry major brands like Canon, Sony, Nikon, Apple, Olympus, Panasonic, Sigma, Sanyo, Samsung, HTC to name a few. We strive to provide customers with the best shopping experience with a team of friendly customer service agents and the best prices.

Visit Purelygadgets

Contact information

Call us on: 02033931392
We live here: Unit F5, waterfront studio, 1 Dock Road
E16 1AG London
United Kingdom

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