Purplemarine reviews

Purplemarine reviews

Excellent
9.0
from 0 - 10
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91 Trustpilot review(s)
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About

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speedy service and great prices

goods came two days after ordering and postage was very reasonable compared to other sites.
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Nothing wrong here

Good range of stock and prices that are rarely beaten unless you're really lucky somewhere else.

Deliver when promised too and now using Interlink Express who will actually tell you when the delivery is due in a one hour slot.
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Great Service and Price, as ever.

We needed a new set of signal flags for the race box at our sailing club. Purple Tuesday had the very thing at nearly half price - and delivered to the Comet Nationals at Portland Harbour for free! Thanks Greg and the team for great service.
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Quick and efficient

Quick and efficient, excellent service and advice when needed
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Very fast and efficient service.

All my order was dealt with most expeditiously.
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Brilliant!!!!

Great service, used then twice in the last two weeks and had next day delivery.
Would I use them again? YES.
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Fast delivery

Mast-gate and shackle despatched very promptly indeed. I am very pleased with this service, Thank you.
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Extremely poor customer services and awful stock control/system

Worst customer services I have dealt with. First time I purchase from this website, I ordered three goods which were about £70 and they had all said to be in stock, but I got an email back saying that one item would not be in stock, I replied stating that this is not my fault and that I need the items soon and that I am paying a good amount I should not have to wait. So they emailed me back saying I will have to pay for the delivery but argued this and they reluctantly send the two orders separate. I thought this was one off but then I went to order another 3 items worth about the same and the same thing happened again and they did not know when they would be instock and could I wait. I told them that this is second time but I did not want to wait again so they offered me another similar good but more expensive but with 10% off (saving £1), so I told them to cancel it and just send my other orders and that I would not be using their site again. They did not even reply they just sent invoice. Not once did they say sorry or anything. If they would have been nice about it I would not of cared half as much but they were plain rude.
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Rude customer service, extortionate postage costs

Charged double postage to return and exchange an item which didn't fit, meaning that for an item costing £29, the postage was £14 plus the £8 it cost me to send the original item back to them. Other stores such as [link removed] offer freepost returns and don't charge postage for sending the new item. When I brought this up on the phone to them, their representative's response was "yeah but we are £10 cheaper than everyone else", sadly that isn't really relevant when I'm paying £22 postage! Will not be shopping there again, which is a real shame as their stock is excellent.
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Best price and fast service

Having compared 6 alternative suppliers this was the cheapest for exactly the same product when delivery costs were taken into account. The item arrived the day after I ordered it and was exactly as I expected. Highly recommended.
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Excellent service

Ordered hiking boots and socks online and they arrived the next day. Excellent service and will certainly use again.
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Excellent service

Ordered Gill Grip gloves, wanted 2 different sizes which were replacement to what already had., But because website did not show colours (different colours means differenct size) ordered incorrect size. Will make do but it would help for next time to show colours!!!!
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Absolutely superb service.

Ordered one day, despatched the next, received on the third. Teriffic service.
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Excellent service

Delivered next day - great service
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Excellent, speedy service and helpful staff

Ordered online - had a query and telephoned and all was sorted out very promptly. Order arrived next day. Good value and excellent service. Have used purple marine for various orders and always been very happy with their efficiency. Highly recommend.
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JETB

Always excellent service from this company, v. prompt.
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Good service

Item arrived promptly the next day as advertised
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Good prices, quick answers

Overall good experience. You should improve payment methods (like accept Paypal from overseas) , since asking for credit card data by e-mail is not a correct solution. Improve that please, you could be excellent if you want!

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Purplemarine Details

About this company

Sailing superstore for chandlery, dinghy, keelboat, yacht and boating needs. Knowledgeable staff and speedy, secure online service – Purple Marine UK.

Visit Purplemarine

Contact information

Call us on: 0845 6435510
We live here: Datchet Water, Horton Road, Horton
SL3 9NT Slough
United Kingdom

Category

Purplemarine is ranked 125 out of 257 in the category

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