Reply from Purplemarine
[REPLY]
- Reviews (88)
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- Jovan Jovanov
- 1 Review
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- John T
- 2 Reviews
- C L Palmer
- 4 Reviews
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- Charlie Cartwright
- 1 Review
Brilliant!!!!
Great service, used then twice in the last two weeks and had next day delivery.
Would I use them again? YES.
- m cooper
- Durham, GB
- 1 Review
Fast delivery
Mast-gate and shackle despatched very promptly indeed. I am very pleased with this service, Thank you.
- Max
- 1 Review
Extremely poor customer services and awful stock control/system
Worst customer services I have dealt with. First time I purchase from this website, I ordered three goods which were about £70 and they had all said to be in stock, but I got an email back saying that one item would not be in stock, I replied stating that this is not my fault and that I need the items soon and that I am paying a good amount I should not have to wait. So they emailed me back saying I will have to pay for the delivery but argued this and they reluctantly send the two orders separate. I thought this was one off but then I went to order another 3 items worth about the same and the same thing happened again and they did not know when they would be instock and could I wait. I told them that this is second time but I did not want to wait again so they offered me another similar good but more expensive but with 10% off (saving £1), so I told them to cancel it and just send my other orders and that I would not be using their site again. They did not even reply they just sent invoice. Not once did they say sorry or anything. If they would have been nice about it I would not of cared half as much but they were plain rude.
- DW
- Edinburgh, GB
- 1 Review
Rude customer service, extortionate postage costs
Charged double postage to return and exchange an item which didn't fit, meaning that for an item costing £29, the postage was £14 plus the £8 it cost me to send the original item back to them. Other stores such as [link removed] offer freepost returns and don't charge postage for sending the new item. When I brought this up on the phone to them, their representative's response was "yeah but we are £10 cheaper than everyone else", sadly that isn't really relevant when I'm paying £22 postage! Will not be shopping there again, which is a real shame as their stock is excellent.
- Northampton
- 1 Review
Best price and fast service
Having compared 6 alternative suppliers this was the cheapest for exactly the same product when delivery costs were taken into account. The item arrived the day after I ordered it and was exactly as I expected. Highly recommended.
- Robin
- London, GB
- 1 Review
- Tom
- 1 Review
Excellent service
Ordered hiking boots and socks online and they arrived the next day. Excellent service and will certainly use again.
- Mrs J
- Cirencester, GB
- 1 Review
Excellent service
Ordered Gill Grip gloves, wanted 2 different sizes which were replacement to what already had., But because website did not show colours (different colours means differenct size) ordered incorrect size. Will make do but it would help for next time to show colours!!!!
- Mike Baldwin
- Bolton, GB
- 2 Reviews
Absolutely superb service.
Ordered one day, despatched the next, received on the third. Teriffic service.
- Jim
- 1 Review
- penny robinson
- rutland, GB
- 1 Review
Excellent, speedy service and helpful staff
Ordered online - had a query and telephoned and all was sorted out very promptly. Order arrived next day. Good value and excellent service. Have used purple marine for various orders and always been very happy with their efficiency. Highly recommend.
- John Byrne
- HOLYWOOD CO. DOWN, GB
- 2 Reviews
- H Jones
- Derby, GB
- 2 Reviews
- Luis Batista
- Barcelona, ES
- 1 Review
Good prices, quick answers
Overall good experience. You should improve payment methods (like accept Paypal from overseas) , since asking for credit card data by e-mail is not a correct solution. Improve that please, you could be excellent if you want!
- Sue
- London, GB
- 1 Review
Quick, polite, personal & helpful service - thank you!
I needed to email customer services about my order & received a speedy reply from a named member of staff who sorted everything out efficiently & kept me informed.
Brillliant service - thank you.
- jones
- milton keynes, GB
- 2 Reviews
Superb Service A *******************************************
I ordered goods at 2 oclock on Friday and received them the next morning. I dont think you can better that. EXCELLENT
- Andrew Craig
- London, GB
- 2 Reviews
Calls returned and stock delivered fast
I called to check on stock situation and was offered a call back which duly was made that day confirming what I wanted was available. So I used the online order service which was easy to use. And the item arrived the next day. The invoice was attached and so since this was a club purchase I can claim straight back. Nice.
- Gus
- Isle of Man, GB
- 1 Review
Super fast delivery & great service.
I frequently recieve orders the next day, despite living on the Isle of Man. A problem with a faulty product (not Purple's fault I must add) was dealt with instantly whithout any quibbles and a replacement was despatched the same day. CAn't get better than that in my book!
- Keith
- Leicester, GB
- 1 Review
- Pat Forbes
- 1 Review
Great service
I very much appreciated the phone call from Purple Marine as the Elstroms Rules Book "Rules in Practice" was out of stock. This was promptly substituted with Rules in Practice (Willis) and even arrived the next day. Fortunately we didn't have any protests at the RS200/400 Open but it was great to have it on hand!
- Hans Walrave
- Goes, NL
- 1 Review
Great price, fast shipping
Much cheaper as regular and online shops in The Netherlands. Nice shipping rates. Very fast shipping too!
- Iain Bell
- congleton, GB
- 1 Review
Excellent
Placed an order at 15.00 and at 9.10 the following morning the delvery driver was at my front door with the order.
this is what I call services.
well done and I will use them again in the future.
- mary tl
- Oxford, GB
- 1 Review
Excellent
Brilliant service, had a phone call from purple to say the size ordered was out of stock, but they would send next size up as there was very little difference in sizing. All arrived next morning. Perfect.
- Ian Baxter
- London, GB
- 1 Review
Excellent and very fast service.
All aspects (including returns) dealt with efficiently and promptly.
- Megaroons
- Devon, GB
- 2 Reviews
Faultless
I telephoned for stock availability and advice regarding my purchase, all of which was excellently answered.
I place my order directly after my call at around midday and it arrived the following day.
The site was the easiest marine site I had visited.
I can't ask for more.
- David
- Palmerston North, NZ
- 1 Review
Speedy and Cheap
Ordered online and couriered to NZ in about one week. Good quality and almost half price in comparison. Well definitely use again
- Richard Wood
- Lincoln, GB
- 1 Review
Simple transaction, reliable service
Excellent service, very fast delivery at competative rates, quality products at good prices.
- Anders Brandt
- 1 Review
Great price and good service
when you want to buy something and your address is Denmark shipping costs matter, I think it is really good service that You can decide(accept or reject) to place the order after having received the shipping costs via email !
- Ross McCartney
- 2 Reviews
Great buying experience!
I was looking for a trailer board bracket for my boat and I got excellent advice. After the purchase I was kept informaed of the status of the order, dispatch and delivery dates/times. Really pleased with the whole experience. I'll definitely be coming back for more purchases. Keep up the good work!
- RB
- 1 Review
Excellent service and competitive prices
I have used Purple several times and ever time the goods arrive very quickly. This last time there was a slight delay as the item was not in stock but they sent me a mail advising me when it would be shipped and then the item arrived early anyway. Good prices and good service
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- Rebecca Keat
- London, GB
- 1 Review
- Steve
- Leicester, GB
- 1 Review
- David Jackson
- 1 Review
Excellent Company
Excellent service and speed of delivery. Good range of Laser parts at competitive prices. Highly recommend
- Peter Baldwin
- Manchester, GB
- 1 Review
First Rate
Excellent Service and speed of response. Ordered at lunchtime was delivered by Royal Mail the following day! Cannot better that.
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- Patricia Regard Trudgeon
- Dubai, GB
- 1 Review
Good service and good prices
Easy ordering process. Goods delivered abroad in about a week which is excellent. Company would have had 5 stars had they followed up on my ordering. I should have received an email advising of delivery charges. Instead I had to chase on this but then the answer with delivery costs came back very quickly. Will definitely order again from them.
- steve pritchard
- london, GB
- 2 Reviews
good service
swift despatch and good communication if out of stock or other problems.
Items packed well considering odd shapes as well.
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