Cheapest parking I could find, but the service wasn't great. Resonably quick transfer to terminal one, but on return we waited 30 mins and other people at the stop had been an hour. No apologies, pretty grumpy service. Car was ok - it is moved, so make sure no valuables are left etc.
I travel a lot and often with kids so am acutely aware of how the service from those who park your cars can affect the overall feeling for the journey.
Purple parking were rude, late in collecting us, a long long way from the airport, hard to find even following their instructions to the word and all together a very very poor experience.
I agree that you should leave at least 45 mins between dropping your car off and getting to the airport. The way back took well over an hour from touchdown to the car and we were through customs and the bag pickup faster than average. We arrived at the bus stop just as a bus pulled up but were told we couldn't get on because it was a staff bus. After a further 15 mins another bus pulled up (this time a passenger one) and we were told that it was for Business Parking (although it arrived and left empty). When the third bus finally turned up and we complained about the wait the driver seemed to go on a go slow and refused to load any of the luggage saying it was ours so we had to do it. We then stipped and picked up staff, which I complained about, not having been allowed on their bus, to which they just laughed. The staff were then dropped off before we were.
Although some of the staff were curteous and helpful others were just rude and uncaring. This is the worst I have experienced in many years of flying from a variety of UK airports and I shall not be back!
Very efficient online booking process and with procedures for handing over keys and for collecting vehicle on return to UK. Staff overall friendly, but patchy assistance from some drivers regarding luggage.
the carpark is a few miles from the airport and the journey to Heathrow is very slow, less than 30mph the whole way. Through residential areas. With this in mind and having to wait for the bus to fill you need to give yourself a 45 minute transfer time opposed to 15. I missed the final check in time by 5 mins and couldn't board my flight.
the return journey was equally as painful. Hanging around for the bus to fill. I wouldn't use this again, for an extra tenner I could have parked closer with a more established company and it would have saved me time and a lot of money.
Fine if you have all the time in the world
I used them for a long weekend, Left the car there and the keys , Came back to a deep scratch to the rear bumper. I'm 100% sure it wasn't there when I left it as it was a recently purchased car and I'd checked it over.
I informed them before I left and they said they'd be in touch once they'd reviewed the photos that were taken when I entered the car park. after 3 days they contacted my by email stating there T's and C's about acts of nature. I emailed back and they said as they couldn't prove that it wasn't there before they weren't held liable. Never going to use this car park again apart form being very unhelpful with the damage the car park is a quite a distance away form the actual terminals and you end up having to wait for them to leave which we ended up waiting 10 minutes to leave even when no one else was on the trip with us.
Used the 'Business Service' at Heathrow. I may as well have used a normal bus from downtown. Don't believe the blurb, this place was miles away from the terminal, it took for ever to transit and they do not - contrary to their claims - drive you when you arrive and land. You are just another cattle member in a truck.
On return to T3 it was almost impossible to find the collection point and... the bus was full.
Car was unhurt and looked safe enough but the customer service was awful and the service in general nothing better than a bloke with a van who you have to trust your keys with. I'd avoid. Many better options out there.
I recently used Purple Parking Business at Heathrow for holiday parking, I was impressed by the secure compound on arrival and it seemed very professional. However on our return from holiday we have found that the sat nav that we left in our glovebox has been stolen. There is no damage to the car and no sign that it has been broken into concluding that the only people that could have taken it are Purple Parking as they retain the vehicle keys.
I have contacted Purple Parking but they do not want to know and have basically stated that their terms and conditions are not to leave loose items in your car, however does this then mean that their employees are entitled to remove loose items from the car? I think not! They are thieves and their customer service is appalling, avoid them at any cost!
YOU CAN DO BETTER
Purple Parking run airport carparks all over the country and the majority of cases are without issue. BUT BEWARE...If you car IS damaged they will NOT accept responsibility. As with so many modern companies, the customer is never right.
Liability for damage to the interior of my car was repeatedly denied by their 'customer relations' team despite the photographic evidence and my testimony. Their drivers took no notes meaning they were able to verbally deny any damage took place and leaving me without recourse. They would rather hide behind false readings of their terms and conditions than accept responsiblity for their actions.
DON'T TAKE THE RISK
I have used PurpleParking Long Stay Heathrow on three occasions. The first was OK, everything went as I expected with no significant delays on either departure or return. The second time, I was running a bit late (45 min) due to horrible traffic delays. After I arrived I ended up waiting another 50 minutes before the van to the terminal left, putting me over 1.5 hours late to my planned arrival at the airport (I planned arrival for 2.5 hours prior to flight). I missed being able to check in for my flight by 5 minutes but luckily was able to get re-booked on a flight 4 hours later. My return was uneventful on this trip. My third use of PP started OK. No issues with drop off or delays getting to the airport. However, my return flight arrived at 10pm. I called PP when I was going through passport control. Their recording told me a van was on its way. I had my luggage and was out at the pickup point by 10:30pm. Where I waited in 0 degree Celsius freezing weather until 11:45pm having repeatedly called the number only to listen to a recording stating that a van was "on its way". There were about 8 of us, some waiting for longer than I was, who stood freezing, waiting seemingly endlessly. It was in no way worth saving an extra 10 or 20 pounds to use PP and half freeze to death because their shuttles were not running. i would not recommend using PP Long Stay if you arrive at night, especially if you expect bad weather. And leave at least an extra hour of time between arrival at PP and getting to check in at the airport. They can take a long time to get you there.
Purple Parking - Purple Debacle
I'm a frequent flyer as are many of my colleagues, suffice to say I know the industry well. I have used Purple Parking before but I will not again.
In late October 2012 I booked parking to correspond to a flight out of Bristol and thought nothing of it. It's a simple request on a simple system I had used once before.
This time however their system confirmed me out of Heathrow - despite clearly selecting Bristol and them confirming the flight number and flight times by return email. Trusting them to do their job I did not check confirmation on receipt, and only found they had cocked up on double checking through my travel itinerary a few hours before the flight! I rapidly had to rebook with Bristol Airport's own meet and greet service who by-the-way, were better, much friendlier and without doubt more efficient.
I won't be recommending Purple Parking to anybody. I absolutely did not make any errors on data entry for my request and all the evidence points either to a system glitch or a system that it is floored as despite taking all details including locations, flight numbers and flight times it can still coordinate incorrectly. Not great for online, distance selling bookings. Silly me for trusting them to do their jobs and get it right. It's cost me £80 to find out they don't. For the record Easyjet don't even fly out of Heathrow!! You would think an airport parking specialist should know this wouldn't you. I have made my complaint to Purple Sharking in the hope of getting this obvious oversight resolved but they are not interested. They accept no responsibility for their error and are not interested. In my opinion they are undoubtedly not a service business but a computer driven one, with a floored model.
I for one will be staying well clear of them, in the first instance it would appear in my case they have suspect technology. In the the second they are misinformed within their own industry which demonstrates a lack of credibility. In the third they are not in the least bit customer focused. Not a great trio for me.
By the way if you go direct to the airport website you usually find a better parking service.
I used Purple Parking at Heathrow Terminal 5 having booked them via my credit card provider concierge service and was disappointed with the level of service and the price was not competitive. The call centre personnel make you feel like you're using a free service. Think Tax Office or NHS call centre! The car park staff were no different and were busy chatting to each other while I was waiting in a fairly long queue waiting to hand over my car when I should have been checking in for my flight! The driver seemed to have caught the same attitude and made sure that it was clear to his passengers that we did not matter i.e. he was going to the airport anyway and we were lucky to be on board. We waited 10 min frame to come and another 10 min inside the van before he departed. No information, no interaction just left us on-board while he chatted with his mates.
Customers 10 years ago, might have put up with this bad service but now we are happy to go online and tell the world about it.Expectations are changing so Purple Parking wake up and give detailed consideration to the customer journey provided by your company and its customer facing staff. All I am asking you to do is to deliver what is expected .If from the start your customer facing team do not share the same values and ethos in delivering on customer expectations. You will be blamed even when sometimes things will be out of your control
But service really can make the difference, and good service will stop customers complaining. In the parking space, firms that are more engaging and service-oriented from the first call to the moment when the car is returned can transform a simple business transaction into a lasting impression.
I have used PurpleParking ever since I discovered them. Airport parking charges are generally unreal! and that's where the PurpleParking people come in to save the day!
I was always able to find truly cheaper parking at PurpleParking even near expensive airports. If you are willing to park your car a couple of miles away from the airport then PurpleParking is the number one place for serving your airport parking needs.
Transfers to and from the airport are every 15-20 minutes which is perfect! The booking and parking process was quick and easy. My car was always returned in perfect condition and I don’t have to worry about losing my keys while on holidays as they keep the car keys safe for you. Their sites appear secure and staff is around 24h.
Oh, and not to forget to mention that with each purchase I got the next one further discounted.
Finally, if you sign up for their newsletter, generous discount offers will often pop into your inbox too!
Since PurpleParking sites are not around the airport and getting lost while trying to find your way there is not ideal just before your flight, I always have a satnav with me. Keep this in mind and you will be fine.
Highly recommended! Next time you fly trust me… give this a go! I am sure you will be glad you did it!
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