Reply from Purpleparking
[REPLY]
- Reviews (4)
- Jim Paredes
- Thrapston, GB
- 1 Review
OK for normal daytime travel, will leave you in the cold at night
I have used PurpleParking Long Stay Heathrow on three occasions. The first was OK, everything went as I expected with no significant delays on either departure or return. The second time, I was running a bit late (45 min) due to horrible traffic delays. After I arrived I ended up waiting another 50 minutes before the van to the terminal left, putting me over 1.5 hours late to my planned arrival at the airport (I planned arrival for 2.5 hours prior to flight). I missed being able to check in for my flight by 5 minutes but luckily was able to get re-booked on a flight 4 hours later. My return was uneventful on this trip. My third use of PP started OK. No issues with drop off or delays getting to the airport. However, my return flight arrived at 10pm. I called PP when I was going through passport control. Their recording told me a van was on its way. I had my luggage and was out at the pickup point by 10:30pm. Where I waited in 0 degree Celsius freezing weather until 11:45pm having repeatedly called the number only to listen to a recording stating that a van was "on its way". There were about 8 of us, some waiting for longer than I was, who stood freezing, waiting seemingly endlessly. It was in no way worth saving an extra 10 or 20 pounds to use PP and half freeze to death because their shuttles were not running. i would not recommend using PP Long Stay if you arrive at night, especially if you expect bad weather. And leave at least an extra hour of time between arrival at PP and getting to check in at the airport. They can take a long time to get you there.
-
- Denning
- 1 Review
Terrible, floored & not at all customer focused.
Purple Parking - Purple Debacle
I'm a frequent flyer as are many of my colleagues, suffice to say I know the industry well. I have used Purple Parking before but I will not again.
In late October 2012 I booked parking to correspond to a flight out of Bristol and thought nothing of it. It's a simple request on a simple system I had used once before.
This time however their system confirmed me out of Heathrow - despite clearly selecting Bristol and them confirming the flight number and flight times by return email. Trusting them to do their job I did not check confirmation on receipt, and only found they had cocked up on double checking through my travel itinerary a few hours before the flight! I rapidly had to rebook with Bristol Airport's own meet and greet service who by-the-way, were better, much friendlier and without doubt more efficient.
I won't be recommending Purple Parking to anybody. I absolutely did not make any errors on data entry for my request and all the evidence points either to a system glitch or a system that it is floored as despite taking all details including locations, flight numbers and flight times it can still coordinate incorrectly. Not great for online, distance selling bookings. Silly me for trusting them to do their jobs and get it right. It's cost me £80 to find out they don't. For the record Easyjet don't even fly out of Heathrow!! You would think an airport parking specialist should know this wouldn't you. I have made my complaint to Purple Sharking in the hope of getting this obvious oversight resolved but they are not interested. They accept no responsibility for their error and are not interested. In my opinion they are undoubtedly not a service business but a computer driven one, with a floored model.
I for one will be staying well clear of them, in the first instance it would appear in my case they have suspect technology. In the the second they are misinformed within their own industry which demonstrates a lack of credibility. In the third they are not in the least bit customer focused. Not a great trio for me.
By the way if you go direct to the airport website you usually find a better parking service.
- Danny
- 2 Reviews
Pricey Poor Service
I used Purple Parking at Heathrow Terminal 5 having booked them via my credit card provider concierge service and was disappointed with the level of service and the price was not competitive. The call centre personnel make you feel like you're using a free service. Think Tax Office or NHS call centre! The car park staff were no different and were busy chatting to each other while I was waiting in a fairly long queue waiting to hand over my car when I should have been checking in for my flight! The driver seemed to have caught the same attitude and made sure that it was clear to his passengers that we did not matter i.e. he was going to the airport anyway and we were lucky to be on board. We waited 10 min frame to come and another 10 min inside the van before he departed. No information, no interaction just left us on-board while he chatted with his mates.
Customers 10 years ago, might have put up with this bad service but now we are happy to go online and tell the world about it.Expectations are changing so Purple Parking wake up and give detailed consideration to the customer journey provided by your company and its customer facing staff. All I am asking you to do is to deliver what is expected .If from the start your customer facing team do not share the same values and ethos in delivering on customer expectations. You will be blamed even when sometimes things will be out of your control
But service really can make the difference, and good service will stop customers complaining. In the parking space, firms that are more engaging and service-oriented from the first call to the moment when the car is returned can transform a simple business transaction into a lasting impression.
-
- Thodoroukos
- 3 Reviews
PurpleParking keep it real!
I have used PurpleParking ever since I discovered them. Airport parking charges are generally unreal! and that's where the PurpleParking people come in to save the day!
I was always able to find truly cheaper parking at PurpleParking even near expensive airports. If you are willing to park your car a couple of miles away from the airport then PurpleParking is the number one place for serving your airport parking needs.
Transfers to and from the airport are every 15-20 minutes which is perfect! The booking and parking process was quick and easy. My car was always returned in perfect condition and I don’t have to worry about losing my keys while on holidays as they keep the car keys safe for you. Their sites appear secure and staff is around 24h.
Oh, and not to forget to mention that with each purchase I got the next one further discounted.
Finally, if you sign up for their newsletter, generous discount offers will often pop into your inbox too!
Since PurpleParking sites are not around the airport and getting lost while trying to find your way there is not ideal just before your flight, I always have a satnav with me. Keep this in mind and you will be fine.
Highly recommended! Next time you fly trust me… give this a go! I am sure you will be glad you did it!
Is Purpleparking your company?
Get to know your customers. Simply claim your company now. Get real customer insight and respond to your reviews. It's free.
