I waited a week for the product, which isn't too bad but I was given no timescale of how long it was going to be. I emailed the company on Friday and didn't get a reply back. I emailed yesterday and one of the colleagues Anthony apologised and true to his word my items are currently in transit and will hopefully arrive as ordered. If items delivered are as ordered probably would use the company again as it is convenient but make sure you allow enough time if ordering food, as you may run out before order arrives like I did!
First order in September 2013 and one type of dog food was incorrectly supplied, a refund was given. A second order placed in November 2013, received e-mail on 15 November that stated order will be delivered on the 18 November however the carrier's tracking information as at 09.30 on the 18 November states awaiting delivery of parcel at Southampton. I live in the north east so not going to be delivered on the 18th!! Two orders out of two not fulfilled as stated isn't inspiring and I will go elsewhere.
My order was dealt with quickly and I received a text to let me know when to expect delivery. Very efficient.
Ordered 4 x 12 packs of treats for our dog, checked the prices over the web and the best deal including delivery etc. came from Purrfectly Pets, the order arrived quickly and their prices are very good - we are very pleased.
Having checked a variety of suppliers for the particular dog food I needed, I found Purrfectly Pets to have the best price. Ordering on line was easy, they kept me informed of the order status and even sent an accurate forecast for the delivery time. Jolly good service, I reckon.
I found this company online through google whilst trying to find a cheaper option to buy wild bird feed. I found that their prices were very competitive and with the quantity I was willing to order was carriage free. I had a text from the carrier (DPD) early on the day of delivery to say they would be with me between 14.39 and 15.39 and if this wasn't suitable to let them know. At 14.37 the driver was outside my house waiting to deliver for 14.39, wow absolutely fantastic service. I would recommend Purrfectly Pets and I would also recommend DPD delivery company.
Monty and Winston and thrilled with their new food, although it was eaten with much gusto, I am sure they found it delicious. The delivery was very efficient. We couldn't be happier with Purrfectly Pets.
I ordered what I wanted one day and it was received the next day. The cost of the pet food was reasonable but I thought the postage charges were a bit steep. I could have waited longer for what I'd ordered so I'd have preferred to have a longer delivery option, at a lower cost, available.
Recently made made first order with Purrfectly pets. Texts received to say what time order to be delivered with the option of choosing a different day if next day delivery not suitable. My order was delivered 5 mins into my 1 hour slot. Great service, beats fighting the traffic!
Great and easy way of getting my dog food. Efficient company to deal with, I was kept informed of every stage, including a specified delivery time. I would recommend the company and will certainly use them in the future.
I recently relocated to London from the U.S. and was desperate to find a way to get my dogs food, toys, new beds, etc but started working immediately and every store I could find was never open hours that I could get there. I found purrfeclty pets through a friend and could not be more pleased! They carry a great variety of options for food, beds, and other pet essentials and my order was received TWO days after I placed the order (on a Sunday afternoon). My order was left nicely in front of my flat door inside my front entry and I received several text updates on the status of my order informing me of deliver date/times, etc and then allowing me to send a text back if that date/time, etc did not work or I wanted to have the deliver sent to a neighbor.
I cannot say enough great things about the website/service, etc including that when I emailed a question (or let's be honest several), I received a very friendly and prompt reply back from a person (not automated!!!), and they also added a formula of food from Arden Garden that my dog needs for a sensitive stomach even though they did not previously carry it.
I will be using this website for all of my dogs needs going forward and am so glad I will not have to take any more days of work to buy my dogs food!
Love it. I was able to buy a case of 18 mixed flavours which no one else will do. Great communication about delivery and free over £39 which, let's face it, isn't difficult. No going back now.
Easy and hassle free ordering system, excellent prices all clearly marked with a trusty and reliable delivery service..... Will definitely be using you again!! My two Labs loved there food and as you know happy dogs = Happy owners!!! Thankyou.
Last delivery short 1 item, phoned and was told , Yes a credit would appear on Paypal - still waiting 4 weeks now only £1.30 - it is not worth keep phoning for that amount. This delivery this month - emailed that delivery was due Tuesday, waited in all day at 5pm found out delivery was going to be Wednesday! Why email and tell me Tuesday.
I think it is time to look around for a supplier who can do better.
I have placed my first order with this company hoping for the best......result ?
I have received my order fast and everything was in stock.
Excellent service ....I will use PURRFECTLY PETS every months for my 3 hungry
dogs. THANK YOU.
I am very happy with the delivery service, and the products on offer are at a very competitive price in comparison to other stores I have seen. After placing my order of dog food on Sunday, I received two text notifications the Tuesday morning notifying me the delivery date and time. With Standard Delivery, my goods arrived on time the Wednesday afternoon. I think the mobile text-notification system is fantastic, and meant I did not have to wait at home the whole day for delivery !
I would definitely be/recommend ordering from them again.
Used for the first time and very pleased with the service received. Only thing that could be improved as it was a bit confusing when ordering the multipack the instructions said to state what younwanted at the checkout but wasn't prompted to enter had to guess where it was going to go.
Order updates were sent regularly and you can track the parcel's journey. Given a one hour window when it will arrive which is brilliant. Arrived on time.
I will be re-ordering probably once a month from now on.
hi this is the first dog food that my dog has eat every bit every time. the delivery was really good a text message was sent to me before it was sent and they asked what day it was going to be delivered. yes i will definately order this again.
I ordered Nature's Harvest, 6 trays of each variety. Great to be able to buy online rather than driving several miles to collect. Was kept informed of date of delivery and even given a time for delivery (although I had not looked at my emails to discover the time until after the delivery). On opening box I found 1 tray had split open, but I used it that day and my dog suffered no ill effects. Reported this to Purrfectly Pets suggesting maybe extra packing in the box might prevent this happening. They acknowledged my email. Will use PP again.
Nearly always order my forthglade dog food each month for 'George'.
No delivery charge as I order three boxes costing over £40 and its delivered within
Cheapest price for product on the internet so great value.
Some good deals available as well as not having to troll around the shops. It's also good that the delivery is free for orders over 39 quid, as you don't have to carry any large pet foods home.
I found the purrfectly website both easy to navigate and the payment process was equally simple. The items ordered arrived quickly and I was regularly kept up to date with the different stages of my order. I would highly recommend Purrfectly for all you pet needs.
Ordered some items for my new hamster, including a Rotastax Creepy Castle. Unfortunately there were a couple of pieces missing. I called and spoke to a really nice gentleman who checked and called me straight back to say they had parts in stock.
I was Really Surprised when he said he would take them straight to the post office so we would have them the next day, and true to his word items arrived the next morning and now hammy is happily now settled in his new home.
I would have no hesitation in using this company again :-)
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