So I ordered several panels and trims, not a huge order but big enough c.£300 and disappointingly one piece of trim, the most important piece for the first day on the job was missing. This held up the job by a day but to the credit of Celpas they did send a replacement by next day delivery to the address where the job was at my request and without question, so follow up customer service could not be faulted.
Also be aware that if you order 1m wide Shower panels and 250mm wide wall panels in the exact same colour (white sparkle), they will not be compatible and the colour will not match. I have found this out the hard way.
Ordered two panels in black sparkle, ordered separately but both boxes and packaging state black sparkle, both same length. Both state batch 05 on boxes. Looked ok when arrived. Been up 1 hour and both different colours one is black sparkle, on charcoal sparkle. Total crap and it's too late to do anything. Phoned customer services, offer no solution, unhelpful.
Never let me down... But it would be nice to receive confirmation on when the delivery will arrive..... I rang to check and got a "it should be" rather than "it will be", however it always turns up on time, so no complaints... Ta
We are just about to re-fit our second bathroom using your shower kits. Product is great, and delivery service good, but 2 bits of feedback;
1 No assistance with finding 'safe' cleaning products meant we were obliged to buy and test - recommendations would be a big help
2 The requirement to check and report faults within 24 hours of delivery just doesn't work. It is surely much better that it remains safely packaged until installed?
I was very pleased with the prompt delivery and the product itself. The only criticism
i have is the tubes of sticky formed a skin almost immediately.The only reason i can think of is that they were old stock and so i had to go and get some more from the
local builders merchants which were fine. Apart from that very good service and product.
I have over the years used many similar products from several different companies, every time there has been an issue with either quality of product or transit damage. So very pleasantly surprised to receive, in a very timely fashion, what I ordered, of a quality I expect and in excellent undamaged condition. Would recommend to anyone and will definitely use Celplas again in the near future.
THIS IS A GREAT COMPANY FAST DELIVERY DELIVERY MAN WAS VERY POLITE AND HELPED BY SHOWING ME EACH ITEM I HAD ORDERED AS I ORDERED INFILLS AND COVING AND WANTED TO MAKE SURE I HAD EVERYTHING THE PRODUCT IS TOP CLASS VERY PLEASED WANT MORE TO DO KITCHEN SO WILL BE BACK AGAIN THANKS
To say that I am a novice when it comes to ordering Bathroom cladding is an understatement. When I called and asked for help on quantities the staff were more than patient and very helpful. I paid my money and received my goods the NEXT day!!!!
If more companies could run as efficiently as this one then complaints would be a thing of the past.
Well done Celplas. Just got to find something else to put cladding on now. :))))))
I ordered one of your products on Sunday night about 10pm and it was delivered at half twelve Monday afternoon!!! Fantastic service and the product is first class. Ceiling in my bathroom looks awesome.
arrived really well packaged no apparent damage to outside of packing on opening there was some chips out of one side, in my case it didn't matter as i had to to cut the sheet down to the size i required . This product really cannot be praised enough as with planning ahead and good measuring a good quality finish can be had.
Good speedy delivery. Shame the neighbours address was on the box, luckily i spotted the driver before he left. Love the sparkles, went up easily but thinner tan expected. Will have to be carefull not to put my finger nails through it.
I ordered some bath panels and ceiling panels online on a Saturday, and realised afterwards that I needed more trims. I rang on the Monday to ask for these to be added to my order. This was no trouble, and I was advised my order would be with me the next day. All items were duly delivered the next day, as stated.
The order would have cost twice as much from a local store, so I was even more surprised to get free delivery AND 10% for spending over £300. Well impressed!
I ORDERED 12 PVC WALL CLADDING PANELS ALONG WITH EDGINGS AND ADHESIVE. THE ORDER ARRIVED WITHIN 2 DAYS VERY WELL PACKAGED. ON CHECKING THE CONTENTS AND MAKING SURE EVERYTHING WAS OK WE FOUND THAT ALL 12 PANELS WERE DAMAGED AND UNABLE TO BE USED. I CONTACTED CELPLAS AND STRAIGHT AWAY THEY SAID THEY WOULD REPLACE THE DAMAGED ITEMS IMMEDIATELY AND WITHIN 2 DAYS THE NEW PANELS ARRIVED SOME OF WHICH WERE DAMAGED BUT NOT SO WE CANT USE THEM. I WAS VERY GRATEFUL FOR THE QUICK RESPONSE AND HOW EFFICIENTLY MY PROBLEM WAS DEALT WITH. I WOULD DEFINITELY USE THIS COMPANY AGAIN AND BE HAPPY TO RECOMMEND THEM TO ANYONE THANKYOU !!!
I was so impressed with this company. I ordered some panels for the shower and stupidly didn't check them straight away. When I came to fit them some 3-4 weeks later there had been some damage in transit. I contacted the company and the gentleman I spoke to was fantastic. Replacements were sent out and delivered the next day. I would defiantly recommend this company. The prices were also very reasonable.
My wall tiles in the shower were seeping water thro the grout and constantly causing leak problems. I came accross the pvc panels on the web and this has been the best option to say bye bye to tiles. Just 2 panels did the job to cover my entire shower enclosure, no joints no fuss, stick it on with silicone. Shower cubicle looks great and peace of mind too !
I found this company by hitting Google and it was one of the first that came up - checked out the products they had and they had the perfect solution to what we needed. We have an en suite shower room that had a square shower tray in the corner and a brick wall so it was like being in a coffin when showering lol. The shower tray broke so we decided to rip it all out and put in a quadrant shower so needed something to use as a backdrop rather than the tiles - perfect solution - amazing speed of delivery - delivery driver very accommodating to put product into garage for me and also made sure that it was in a position for hubby to park the car still
Thank you for you courteous customer service, your help has been truly amazing, I was able to follow your instructions and do a great job.
The quality of service was excellent I only wish that other companies could follow your example.
I am very happy with what I have and now intend to do my toilet the same.
Items delivered were of good value although one was a little chipped in transit and another marked.
I'm sure that I will be ordering from your store in the very near future and that you will replace the two items as stated.
I was able to view and purchase the products through the Celplas website but I also visited their store/warehouse in Blackpool. I found the staff very helpful and knowledgeable about their products and how they integrated with my project. The showroom is full of displays of completed applications for you to look at.
Prices are very competitive even on the internet, however, if you have a sizeable order a visit to the shop will result in further discounts. Delivery is free on orders in excess of £125 and are very propmpt (generally 1-2 working days)
Overall a very pleasant purchasing experience and I would recommend Celplas as a caring supplier.
Me and the wife were looking around for shower panelling and were completely shocked at the ridiculous prices some shops/internet shop were asking. I found Celplas on the internet and their shower panelling kits looked perfect - it includes all trims and even the adhesive! Its difficult to tell on screen just how good the panels look (we got Black Pearl), but took a chance...... and they've transformed our bathroom quickly - and, according to our plumber, easily, too!
Over 100 hundred items ordered, all arrived well packed in perfect condition. It was really appreciated that they did not charge additional postage to the highlands, they actually gave us money off. Anyway products are excellent and all who are lucky enough to sit on my bathroom thrown admire the view. Only issue is that for some reason guests spend more time in the bathroom than with me!!
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