I have ordered both wall cladding and ceiling panels with all the adhesives and trims from pvc-cladding. Their pricing was one of the cheapest i have found. Ordering was easy, payment through Paypal which gives you protection ( this is because i havent used this company before ) & delivery was prompt. One value added bonus i got was when i called the office and spoke to the clerk asking was my delivery coming she was able to tell me where the van was heading and confirm that my delivery was on that vehicle, thus allowing me to be available for delivery. The Driver was fantastic and a credit to the company, very helpful and aware of what was on each delivery. He also helped me carry the goods to the storage space i had created. The only discrepancy was that the trims were the silver ones and not white. But for us that was absolutly fine, however the DRIVER did offer to take them back and re-deliver. Overall i would use this company again the service was excellent.
Overall the service was fantastic, delivered next day as promised, trims and wall itself very good quality at a fraction of the price of other leading DIY retailers. OK, so I needed to buy a little more adhesive for my shower wall kit, but this wouldn't stop me from re-ordering the same product.
I ordered over £200 of bathroom cladding which when unpacked was smashed. I was also disappointed with the quality. The packaging it came in was undamaged so I didn't expect the contents to be! I rang for a refund as my plumber could not wait for new cladding to be delivered and I had to run out and buy tiles. I spoke to a man at Celplas who said they would ring me back the next day about a refund. No call so I rang back myself. Spoke to a very rude unpleasant woman who did not apologise for damaged goods and inconvenience etc but instead interrogated me on the damage and why it had taken me so long to notice it (4 days!!) Over several equally impolite phone calls with this woman, I was told I would be billed £25 for the damaged goods to be picked up. I refused and after an argument they agreed to collect for no charge. Was given a day for collection. I waited in all day in vain for collection. Rang to complain to be told goods wouldn't be collected until I paid £25!! and eventually had to complain to a manager to get the damaged goods collected. Now awaiting a refund! The worst customer service I have ever experienced! They should also record all their calls as they kept changing their story!
I am delighted with the cladding I purchased. It has completely transformed my bathroom which now looks very modern. The cladding was very good value for money and was recommended by the plumber who was installing my new bathroom suite. I am so happy I took his advice.
Purchased 32 beige wall panels expecting to receive 32 identical shades of beige. That is not what I received. The panel shades did not match. At the very least, they should have all matched. As experienced sellers, they should have ensured that this was the case. I am now the not so proud owner of a mismatched bathroom. £360 wasted. Next time, I will get a local source for my panels. It may cost a bit more but at least they will ensure a match.
Great videos to demonstrate fitting, so my carpenter was able to cut and assemble the panels with ease. The goods were delivered within the agreed timescale. People on the phone at Celplas were friendly and helpful, particularly as I had to place two orders which complicated the delivery.