Qatarairways reviews

Qatarairways reviews

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QA staff stole or lost electronic equipment from my handbag

Travelled on QA from US to Pak. At Duha airport transfer my handbag was taken by airlines staff at the airplane gate with a promise that it will be returned safely at destination. Their excuse was that they don't have enough space for hand carry. At destination I got my handbag without my electronic equipment. A camcorder and Camera along with some small items were gone. I filed a claim and with back and forth correspondence after almost a year I was offered 40$. My equipment was worth over 2000$.
QA is worst company to travel and to do business with. Never travelled with them again after this horrible experience.
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great in-the-air service, DREADFUL website and 'customer care' on the ground

I live in Qatar, and use QA frequently. Almost every time I have a transaction with them, I have to chase things up after the event to get what they have promised. E.G., for last week's trip to Kerala, I've only got 20% of the Q-Miles promised. Now I have to email and chase and 'prove their offer' to maybe get the full part of the contracted offer from them.

Their 'customer service' response system is shocking! When you write, they auto-reply with a ref. no. You then respond and ....... you get a new auto-reply ref. no.!!

When they respond to your query (eventually) they usually manage to ignore the point that you are actually making.

Then they send you 'rogue' emails - I got a special offer from them, did my bit, then had to ask for what they had promised (see above - you almost ALWAYS have to do that) and was told that they had sent the email in error, so .... tough luck!

Many times I have asked for a named head of Customer Service, so that I can write to them, and never had a response.

In flight - usually excellent. Dealing with their office - simply shocking!
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Katastrophe!

Da ich während des Fluges auf Sauerstoff angewiesen bin habe ich den Buchungsservice in Deutschland davon unterrichtet. Diese haben mich davon in Kenntnis gesetzt, dass ich meinen eigenen Sauerstoffkonzentrator mitnehmen und benutzen könne. Das ging auch auf dem Hinflug problemlos. Beim Rückflug war ich schon eingecheckt, am Gate, da wurde ich gefragt was das denn für ein Gerät ist. Man verweigerte mir den Flug. Ich musste jetzt umfangreiche medizinische Dokumente besorgen. Zusätzlich für den neuen Flug noch Gebühren entrichten und, was die Höhe ist: "No show" Gebühren in Höhe von 150 Euro! Nie wieder!
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Execellent

Very nice and serious company. New modern planes with very high service level.
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Compagnia fantastica

Acquistato on line senza nessun problema, aerei nuovi e superaccessoriati, servizio in economy eccellente.
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Very good company!

We flew to Thailand this airline. Buying tickets and online registration has passed without any problems. Excellent service and care of the passengers. Thank you so much!
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Top top company

We were late due to the parking company but they let us on. Staff were super friendly and we couldn't of asked for any more. Best company we have flown with for a long time
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Super tur.

Vi rejste til Filippinerne fra København via en mellem-landning i Qatar.
Da vi rejste derned på 2 forskellige tidspunkter, men skulle rejse hjem samtidig, kunne jeg desværre ikke booke hele billetten samlet, og Da min mor med venner skulle ned til os 10 dage senere og følges med os hjem, blev beløbet mere end de tilladte 20.000 man kan betale med sit Visa kort.
på turen derned var damen der checkede min kones og søns bagage ind, rigtig flink og hjalp os en del, og da vi måtte have 23+10 kg med (kone+søn) troede vi selvfølgelig at vi måtte have 33 kg med, desværre må bagage-håndterings-selskabet i Kastrup kun løfte 32 kg (så vi skulle lige tage 1 kg ud af kufferten, der var medarbejderen så flink at veje kufferten undervejs. Hun fortalte os også at vi kunne tage klap-vognen med helt op til gate'en hvilket var rart for min kone når nu man har en lille knægt på 1½ år med.
Da vi skal hjem fra Manila havde vi ikke mulighed for at sidde samlet da vi igen ikke havde booket en "stor" billet, men her hvad check-in igen så flinke at jeg blev "up-gradet" til en comfort plads, så jeg kunne sidde sammen med min kone, og min mor+venner som egentlig skulle have siddet på 2 forskellige rækker længere nede, blev samlet på en række lige bagved os. desværre kun til Qatar, da vi så skal flyve videre fra Qatar til København, fik jeg en plads 1 række til bag min kone lidt til venstre, men heldigvis var der en FLINK mand der var blevet sendt ned fra buisness-class til economy-class pga overboking, han ville gerne bytte med mig så jeg kunne sidde sammen med min kone og søn.
Min mor+venner blev igen samlet på en række denne gang dog lidt længere nede.
Servicen på flyet var rigtig god, og jeg syntes det er en rigtig god idé de har med at man lige kan klistre et lille mærke på sit sæde som viser om man gerne vil sove hele vejen, eller eventuelt vækkes når der er mad/salg af told-frit.
En ting er sikkert, det er ihvertfald ikke sidste gang vi vælger at bruge Qatarairways

PS. skal siges at min kone rejste 30.november og jeg selv rejste 6.januar, og min mor den 16.januar, vi rejste hjem den 6 februar
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Super oplevelse

Jeg fløj med Qatar i deres nye dreamliner fra CPH til Doha og videre til Muscat. Det var en rigtig god oplevelse. Luften i flyet var meget bedre end i andre fly, og personalet var smilende og imødekommende. Det var nemt at skifte fly, og man selvom piloten i det fly jeg skulle videre med startede med at fortælle, at alle i personalet på flyet var trætte, så var det en fed tur. Qatar kan klart anbefales!
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False marketing of non existing air fares :-(

Having searched online for a fare to Colombo I tried to buy the tickets with QA.
Using their online booking systeme everything went fine until purchase. Then error....
Tried again. This time with a message that the booking I made wasn't apllicable for the fare I was quoted.....
Point is that the system allowed me to chose dates, times fares, meals and everything up until actual payment step 2.

Then I tried to contact QA. Their response was a nice Email with absolutely no recognition of the actual issue. Instead they quoted me a new fare twice the amount stated in their offering .... on the homepage ....

In Denmark false marketing is not legal ...

Are they for real ??
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Love their premium service and terminal

Have flown QR quite a bit. Experience was always good and mostly exceptional.
Some of their product is best in the industry - first/business class on an 787 Dreamliner is an air-travel dream come true. Even in Economy - with the exception of less room, of course - the quality of food, service and in-flight-entertainment system are approaching premium class in some more established airlines (traveled in the US, anyone?).
If you are tranfering in Doha, their premium terminal is the best in the industry. That said - airport transfers in Doha (always on the bus) are a huge pain - hopefully will get rectified with the New Doha Airport opened. Highly recommend
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Extremely bad!

Agter completing a very long journey (i am not going to give QA the responsibility for turbulence), i arrived at Melbourne Airport. My baggage was nowhere to be found, and i was given 50 dollars in compensation, for a backpack worth 2000 dollars (aprox 10.000 kr). My bag might be on the way to a secundary location tomorrow (2 days agter arrival), but i haven't heard from them my self. Luckily i have travelers insurrance, since QA just magicvally makes baggage disapear.
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Use a European Flight Company

Qatar Airways are one of the worst companies I have ever flown with. They make budget airlines look outstanding. Not child friendly. Poorly trained staff. If you have to use them book on a credit card. Your bank can get you home - but QA wont. No compensation, no guarantee of a flight home, no assistance with delays. The Civil Aviation Authority could not help. I wish you all the luck with this company.
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En super god oplevelse!

Jeg fløj med Qatar Airways på economy class hjem fra Beijing (PEK-DOH-CPH) 2/6-13.
Uden tvivl den bedste oplevelse jeg nogensinde har haft med luftfart. Fantastisk service i lufthavnen i Beijing, hvor jeg blev mødt med et stort smil og stor hjælpsomhed.
På begge fly var der udmærket benplads, rigtig god mad (efter flymad-standard) og rigelig af det, og egen skærm med rigtig meget underholdning at vælge imellem, alt fra nye film, serier og spil.
Lufthavnen i Doha fortsætter den gode service og det høje niveau af hjælpsomhed. Stor, men overskuelig lufthavn, med behageligt og meget synligt personale.

Det er bestemt ikke sidste gang jeg flyver med QR! :)
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Vil du have god service og billig flybillet.. Vælg qatarairways

Vi fløj sidste år til Indien med Qatarairways og top service. Vi bestilte flybillet via deres hjemmeside og efter et minut have vi fået vores e-ticket og kunne vælge sæde og vælge speciel mad.. Det var super god oplevelse og rigtig god mad... Jeg synes at der var mere end rigeligt mad på bakken, hvor der også var forret, hovedret og dessert på Economy-class... Billetten var også meget billigt, som på deres hjemmeside ( billigere end søgemaskiner og bestilte 3 mdr. før) ... god kundeservice. Du kan melde dig gratis i deres bonus program som giver dig gode bonusser... Kan kun anbefale dem :-) Vi skal flyve igen til sommer med dem og glæder mig til turen :-)
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Exellent

I think Qatar Air is one of the best companies I met.
Even in Economy the service is perfect, the seats are wide and spacy, the food is above average. Entertainment is #1 no doubt.
Long flights are better taken with good company.
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Nice and cheap

Copenhagen-Doha-Bangkok
Think it is the best airline I've flown with. Great service and great food. The breakfast is absolutely superb :-)
Last but not least, the prices are currently the best in Denmark.
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qatar airlines is economic now a days

qatar airlines has become very economic now a days. earlier it was to expensive to travel from copenhagen to India. Now the prices are very low and service si also very good.good
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Gratis sædereservation

Jeg har ikke købt flybillet direkte hos Qatar Airways, men jeg blev positivt overrasket over den nemme og gratis sædereservation, som man kan få adgang til via flyselskabets hjemmeside. Jeg glæder mig rigtig meget til at skulle flyve med Qatar Airways. Underholdningen ombord på flyene virker meget lovende! - Jeg håber, at Qatar Airways vil leve op til mine forventninger.

OPDATERING 30/10-2012:
Jeg vendte hjem fra ferie for to dage siden med Qatar Airways. Jeg har været meget tilfreds. Det er gode fly, udmærket personale og på 3 ud af 4 fly havde jeg min egen skærm, hvor jeg selv kunne vælge underholdning.
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Love the airline, but don't use their Copenhagen office

Qatar Airways provides a premium service at an affordable price.
Unfortunately their supervisor at the Copenhagen office doesn't know what service means. I mailed them a request for a flight at a specific rate/date and instead of getting and nice reply with an alternative routing/price I got a reply that in short said: that if I didn't have the money to book the flight on that day I spotted the price/option I could always call them an arrange for a payment solution.
After doing so searching in their flights I found almost the same flight but with 27 hours transit instead of 23hours at the same price. Any good ticket agent should have offered such a solution instead of an insult.
And when I commented on their way of replying I was told their "tell us"-deparment would look into the matter - unfortunately I never heard from them.
Sad to see a good airline drawn down by poor service :(

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