Ordered sanitary ware on Sunday afternoon and it was delivered Thursday morning. Was phoned the day before to say what time it would arrive and it was spot on. The driver very kindly put it into the conservatory for me as there was no room to put it in the house and being an old dear I couldn't possibly have moved it. All in all a very good experience. Will use again and recommend to anyone. Prices are great too, which is what made me order from here in the beginning. Many thanks.
Having searched the internet for a cloakroom basin and full pedestal combination, I thought I had found the ideal one at QS Supplies, for around the same price as it appeared on other websites. I received email conformation of despatch and awaited delivery. To my amazement, the basin which 'comes along with full pedestal' (as stated on the website), was in fact ONLY the sink. At this, I telephoned QS Supplies to enquire why their website advertised a sink and clearly stated that it came along with a full pedestal, but only the sink had been delivered. My attention was drawn to smallprint further down the page where it was stated that the pedestal was not included. I pointed out the advert describing that the sink 'comes along with a full pedestal' to be told that it did not say this, at which point I took a screenshot of the web page as evidence. Within minutes of my telephone conversation QS Supplies altered the web page to now say that the sink 'can be coupled with full pedestal'. I find it disgusting that a company can get away with misleading customers and, on this being pointed out to them, can just alter their website to hide the fact. I would not and will not recommend QS Supplies to anyone and will never make a purchase from them again.
We are a trade user, we order lots of trade materials on a daily basis. We have placed three separate order with QS Supplies. Each of which has experienced problems as summarised below.
Order One Delivered over a week later than originally stated which held up the job. When it arrived one part was damaged. The replacement part was then delivered wrong on three subsequent occasions. Only on the fourth time of asking was it delivered correctly. However, and to be constructive, the replacement part were sent on a next day service direct from the manufacturer.
Order Two Delivered over one week later that stated.
Order Three Given delays experienced with previous orders. We spoke to the sales manager who promised us delivery in two days. The order turned up six days later.
The customer service that we received when chasing all of these failed deliveries was shocking with the exception of one member of staff. Similarly, the attitude of the overwhelming majority of members of staff is appalling and simply rude. Personally, I have never been spoken to in such a rude and unprofessional tone when chasing a company that has failed to fulfil it’s promises. If our staff behaved in this manner they would be disciplined.
How a company deals with it’s problems is a very reliable test of it’s mettle. In our experience, Q S Supplies have been found seriously wanting.
In summary, and based on our experience, the stated delivery times are false and the staff are rude and unhelpful. We would not buy from them again and have placed subsequent orders elsewhere where the service is reliable.
I had a problem with a faulty component. I rang the service line, they said someone would call me back - they didn't. I rang again, they said you need to do it online - I work in Marketing and it's the least obvious customer service link I could have designed. I get an email that they are looking into it - weeks have gone. You save a few quid and it costs you a fortune
First time I've used this company and would certainly use them again. Ideal product for my needs and at a very good price. Quick delivery, also kept fully informed via their tracking system which would have been very useful had I been unavailable on day of delivery.
I found the choice of products very comprehensive, the taps were delivered quickly. The fitting instructions were clear and even my husband fitted them without a problem. I shall definitely be using that company in the future.
Ordered from qssupplies for the past 2 years who have been fantastic throughout. Our latest order was for a complete new build and we were unsure on what look we wanted to go for. Qssupplies gave us great design advise and the products looks great. Thank you very much
I placed an order with QS for a bath tap, sink tap, mirror and a few attachments (i.e. shower head and cable) and selected the option for it all to be delivered together.
When the delivery arrived only a shower hose and shower head was in the delivery.
I was overseas, and had paid for a days labour for my builder to receive the order and fit it. This was a wasted days fee. Following this I emailed to try and understand what had happened and when the key components would be delivered. There were long delays in response, and seemingly they did not read my emails. I then called to chase this up, 1 week later. The boy that answered was so disgustingly rude towards me, told me they had 24hours to respond to any email and that my items would be delivered "in the next few days". He said he could not do anything further as it was with a different department, when I asked to be put through he said they had no phone, when I asked to speak to a Manager he said none was available and one would call me back, I was promptly hung up on when I said this was unacceptable. I have still heard nothing regarding the Manager call back.
I then emailed, again, to say of my predicament. I received an email - clearly showing emails are not read - saying that for any enquires I should call said number. This is the number I had just been told had nothing to do with the department I wanted... I am now left with a bathroom with no taps and no water access and an ever increasing builders fee whilst we wait and wait...
I shall be reclaiming my full costs from PayPal for this order.
I needed to replace my bathroom basin taps. I found just what I was looking for on QS Supplies at an excellent price. I ordered them on Friday and they were delivered on Wednesday without any problems. I would order from them again.