Good value but customer service could be more polite
I recently ordered some bathroom supplies. I was able to order several weeks in advance of the required delivery and specify a delivery date. When the delivery week arrived I phoned on the Monday (as requested by previous agent) to confirm delivery for Thurs which was agreed. The next day part of the order arrived (good job I was in as I wasn't expecting it). I phoned up to ask why this had happend and felt that the agent was rather offhand with me (said it came from a different supplier and gave no explanation when asked as to why I hadn't been informed of this). The rest of the order arrived on the agreed date.
However one of the items was not as expected so I had to phone up again - I explained to the agent that the bath waste was described as chrome on the website and included a photo of a chrome waste. I actually received a plastic one which looked awful and nothing like the picture. The agent just said I had probably received the right thing and to email support. I asked if he could help me chose a different waste but he said to follow the link in the support email (not helpful so had to spend ages figuring out what to order). Support contacted me and told me to send it back (at my expense as it turns out).
Nearly every time I have spoken to customer service I have not been overly impressed with the attitude of their staff - offhand, indifferent, felt like I was asking stupid questions.
On the plus side they are one of the cheaper internet suppliers - you just don't get a top quality customer service experience.
I would rate them a 5 on price and 2-3 on service.