From ordering to delivery the entire process was well executed, excellent communication, and telephoned 30 minutes before expected arrival time, everything was as described.
No hesitation in recommending this super company and its innovative products.
The double hanging basket chair I bought from Quatropi is beautiful and very comfortable. It arrived within a week after ordering and when I noticed a small issue with the frame, ithey responded immidiately. I am very happy with the product and the service.
Really pleased with the hanging chair and settee set. Quality great.
Now looking to order The dining table
If you live close enough visit the showroom as you can see the range but beware we did this just to look at settee and came away with the hanging chair as well!
In the end we are happy as the dining table and chairs we bought are stunning. The process from start to end though was made incredibly difficult by very poor communication and broken promises from customer services.
No malice, not rude, just took no interest in helping us out. We were going on holiday 2 weeks after ordering so we asked if it could be delivered on a particular day before we went. They said they didn't know because the delivery run hadn't been sorted but they would call me and let me know tomorrow. No call received. This was repeated 3 or 4 times with me having to chase them every time after not receiving the call I was promised. Made us feel that our custom really wasn’t valued at all.
We went on holiday and started all over again when we came back. Eventually we got the delivery and like I say, the product is great. Delivery driver was on time and was very pleasant and helpful.
Maybe I was unlucky but the frustrating thing about the whole experience was we were paying a lot of money for a good product but the service just didn't match the high quality image Quatropi are going for. All it needed was for someone to take ownership of our query and manage the process, this was severely lacking. I wasn't even bothered if they couldn't deliver on the day we wanted, I just wanted to know either way! Got there in the end, but boy was it exhausting!
Fantastic quality products , really pleased with my purchases , if your looking for something unique with the wow factor at reasonable prices then this is the company to use !
Fantastic range of designer furniture !
Delivery driver was a credit to the company, couldn't have been more helpful !
Definitely reccomend and will certainly use again in the future !!
From the first contact the company were friendly and helpful right down to the delivery of the fantastic new table. Very pleased with the table the quality is superb!
would happily use this company again (and intend to) and recommend them to others.
Very nice professional people that couldn't do enough for you. The table that we brought for our hair salon has had so many complement it looks great and is colour resistant. Thank you guys so much we will recommend you to everyone we no.
When I won the auction I was concerned regarding delivery due to being at work. I rang them up and delivery was confirmed,they were so professional and helpful.i received delivery as scheduled and was over the moon with my garden rocker,so much so that I bid and won another one so that my daughter could sit and relax with me.you can't go wrong with this company and the quality of the goods.
Great and innovative products. The price was great the only bug bear was the length of time it took to get the products as the didn't have all our order in stock. Having said that I can't deny the great quality and would definitely go back.
I purchased a 8 seater rattan outdoor dining table and chairs, I had been looking for one in my local area and could only find the type I wanted in local independent garden centres that had price tag's starting from £2000 , these tables were not big enough and were out of my price range, I then found this website and couldn't believe the prices, I admit I was a bit wary of what the quality would be like but I gave it a go and for under £700 it is superb. We have had lots of compliments and we have passed on the company details. I would definitely buy again.
The products I have harms are the best The materials used are fantastic best quality
If anything is slightly wrong or you have a question it is delt with without argument or trauma & resolved very quickly. Defo recommend please use won't be disappointed
We were recommended the product as a friend had already bought a number of items.
So was aware the product was good value.
The service was outstanding and the office staff were friendly and efficient.
would buy again .
We placed our order for an outdoor sofa/s and chair/s set with other sundry items over the phone on a Tuesday and because we needed it before the weekend we borrowed a van and collected it two days later.
The office and warehouse staff couldn’t have been more helpful.
Once home and the furniture set up we couldn’t have been more pleased with our purchase and would not hesitate in buying from them again.
Peter Morrell-Brown - Surrey
My order was split in two, the first part (sofas) could not have been better however had to wait nearly a month for the 2nd part (coffee table) to arrive. I also wanted my purchase to be a surprise, had the table been delivered at the same time this would have been a success however it was a complete fail and none of this was explained to me at the time of ordering or at the time of arranging delivery. No one explained that I would not be receiving the complete order so was taken aback when the delivery driver said he didn't have it with him - it wasn't in stock - not what I was told when placing the order with the hunan being on the end of the phone. It would have perhaps been better to delay delivery of the whole order rather than have to wait nearly one month for it all to arrive. The delivery driver however was very helpful and a credit to the company and the product I eventually got is good quality, although the table cover is somewhat ill fitting as it is too big. Would I use Quatropi again? Probably, but only if I check on delivery first.
Have to say - the guys at Quatropi did an astounding job. I found them via eBay - having successfully bid on a 3 module rattan sofa.
I phoned them the next day looking to buy some additional items. Not only was the person I spoke to polite and helpful, they were also happy to negotiate a decent discount on the additional items I wanted. So far so good - I was told to wait about 5 days for free delivery (fair enough) but I got an email through saying I could have the set delivered the next day! Fantastic.
The icing on the cake was when the furniture arrived - the nicest delivery driver I've ever come across not only delivered the furniture but also proceeded to unbox each item for us.
I can't recommend these guys enough. The Rattan sofas are fantastic - really good quality, super chunky - and the fitted covers are life saver.
Recently purchased a beautiful swing chair from this company. The chair is amazing quality and I am very pleased with it. The delivery was fast and the delivery person was very helpful, professional and courteous. Would definitely use this company again. Thank you.
The transaction on E bay was easy with great follow up E mails about the delivery, the delivery was on time with a very helpful delivery driver. My wife is very happy with the TV stand, just took me a while to build with very clear instructions.
We bought a desk and 4 chairs for our office on Tuesday and by Friday we already had it delivered. I must say I really like the product and the service has been great, the person on the phone sounded very reassuring and polite.
Will buy some furniture form them for my other office.
Visited the showroom near Hinckley on a weekday mid morning.
The staff were very helpful and even if they didn't know the answer to a query they would take the time to find out.
We were interested in a particular biofuel fire which was not available on site. Usually they would arrange for it to be sent out or for collection another day, however as we were keen to bring the item home with us they arranged with a local storage facility for us to collect straight away. OK, not difficult but also not something which is so easily managed by most businesses today, it just needs that bit of personal care and attention which Quatropi provided.
We also were interested in hi fi storage unit which had recently disappeared from their website, which turned out to be discontinued but they had one on their own wall, and so promptly offered us a discount, dismantled the unit and carefully wrapped it for us to take away.
Very pleasing experience, and there was plenty of other items in their warehouse which caught our eye so I expect we will be back!
Very pleased with the service, the quality, the communication, well everything really.
This is how a professional, high quality company should be run.
Even their driver was charming and professional, I can not praise them enough.
As you can you can tell i am very very pleased.
Quatropi oh that's that company I stumbled on when looking for some book shelves for my DVD's brought two set of those, what a great product exactly what I wanted, then I found a hall table knocked my socks of both the quality and service, marble and polished stainless steel thick glass top and heavy everyone that comes through the front door mentions it I do tell them where it came from but have to add it was the end of that line (shame you can't have one) well the relationship with this company continues, just waiting for the latest accusition to arrive should have been here on Tuesday but we had a little snow here no problem it's coming Friday can't ask for better than that can you. What next? Well we have been looking at the garden furniture and ............
Have bought two items from quatropi and will be buying more. Fantastic service and value for money. Solid furniture, and well made. Everybody loves the furniture I have bought from them.
The tv unit is gorgeous and utterly perfect for what we wanted. I bought a whole lot of furniture from Quatropi a few years ago and was impressed with them then and the unique furniture and remembered them. Their range is very cool and a bit different. They were friendly, professional and just excellent.
Went to showroom in Nuneaton and there was loads of fab stuff to choose from. The owner was really friendly and helpful . The tv unit we chose was in stock and we took it away that day. We were so impressed with the quality we went back a few weeks later to purchase a sideboard and coffee table. We had these delivered and the delivery guy couldnt have been more helpful. Will definatly be making a few more trips when we start decorating the other rooms. All of their furniture is really unique and you will not find anywhere else especially not highstreet. Thanks for all your help quotropi!
I ordered a wardrobe and 2 bedside tables just 2 weeks before xmas - ordered Sunday, arrived Tuesday! Really individual products which look great, excellent quality and very reasonably priced.
Quatropi offer a really great service that is swift and supported by excellent communication along the way. With some big companies you have to wait weeks for delivery even when products are in stock but not with these guys. I would definitely recommend Quatropi.
I found the shelving unit I needed without any trouble and ordering was easy.
I would definitely use again.
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