Pathetic Customer Care, False Information to Customers
"Due to a scheduled maintenance window with our banking partner, loan funding will be delayed Sunday September 22 from 00:30 to 17:00 (BST). If you were approved for a loan during these periods and it has not been funded, you can expect to receive funding after the outage."
But in fact I got left waiting for an hour for money that never cleared. Contacted Customer care and they turned round and said, well its been delayed and you will get paid at 21:00....17:00 to 21:00???
Then I said, fine cancel the loan, she said fine I will...5 mins later after holding and she turns round and says, sorry I cant cancel your loan. Hang on...what? You just said you would cancel it Iesha, "sorry but I cant". Yeah right, reel the customer in and then disappoint them.
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