after a few dealings with QQ I was left disappointed with there service, as I was charged late payment fees all because QQ couldn't deal with making a simple extension to my loan . after using there service over the last few years and always paid on time I was basically left out in the cold and they wouldnt resolve the matter. I wont be using their service again and advise others not to as well. !!!!!!!!!!!!!!!!!
Vernell helped and answered my questions very well. I asked her to come for a drink with me but she just said to have a good time for her instead. I need her in my life, if whoever is reading this knows vernell, tell her i love her
"Due to a scheduled maintenance window with our banking partner, loan funding will be delayed Sunday September 22 from 00:30 to 17:00 (BST). If you were approved for a loan during these periods and it has not been funded, you can expect to receive funding after the outage."
But in fact I got left waiting for an hour for money that never cleared. Contacted Customer care and they turned round and said, well its been delayed and you will get paid at 21:00....17:00 to 21:00???
Then I said, fine cancel the loan, she said fine I will...5 mins later after holding and she turns round and says, sorry I cant cancel your loan. Hang on...what? You just said you would cancel it Iesha, "sorry but I cant". Yeah right, reel the customer in and then disappoint them.
They are a decent company with reasonable prices compared to others who can charge as much as £25 per £100. They give out the money quickly and they are open 24/7. It's annoying they are all American, and the call centre is in America, and the phone system they use is worse than Skype, but you can get through and do what you need to do.
Good app and website (although the app has a bug - it has no 'next' button on my active customer account and they refuse to believe me) but generally you can get around the company without having to call them every 5 minutes. Good online live chat too,
Just love QuickQuid. It has been my saviour on many an occasion. I don't earn very much and most months I am out of pocket by some way or another. I have noone I can rely on to borrow from..so I have to use QuickQuid. Their online site is very easy to use. The decision is almost instantaneous and their online chat customer service staff are lovely. Highly recommend them for short, sharp, quick loans that you can afford to pay off as you can spread the payments and its not soo far above what you actually borrow. I try to keep my borrowings at around £50 but there are occasions where I can go over. But so long as I honour the monthly repayment rate, everything is smooth. And they also give me quite nice discounts on the loans as I've been a good customer and it helps with my Credit rating too.
So all in all a great great and caring company for a payday loan outfit. They are indeed caring and it comes across.
Quickquid are not very helpful they are not at all good at customer service which I am really upset about, even if you are paying a bit late explaining them your valid reasons they still cannot help you removing the late fee. The interest they take from you is so much and is the baddest loan company in my whole life.
I needed help with early repayment. I was talking to Jessica on live chat. She was very helpful and within minutes she took the payment. Definitely will use this company if I ever need a short term loan.
Brilliant rates, Excellent customer service (don't bother ringing just use the "chat live" link) I've dealt with them 3 times via this service and has been perfect. They are also very Flexible if circumstances change. For anyone struggling to pay back debts because of lack of a job. They are a loan company not a charity
I have used QuickQuid several times. They provide a great service, the money is always in my bank within an hour, and the interest rates are cheaper than the other Payday Loan companies (that I can find).
However, the staff are a big problem. I usually use the live chat service to contact them, and to put things in perspective for you, the shortest length of time I have spent speaking to them on it is 25 minutes. That was just for a general query about my loan. The reason it took so long is that I had to reword my question FOUR TIMES because the representative didn't understand what I was asking. This is not an isolated incident unfortunately. If I have a few queries it can take up to an hour. I just don't get why they employ people who cannot grasp simple questions until they have been worded in four different ways.
The staff on the live chat and the helpline are always very rude and sarcastic, and they bring down the otherwise great company.
I think some users may be slighted by their own personal situation and quick to judge quickquid. I don't agree with the overall practice of payday loans but I fell foul to them and quickly arranged a pre-default payment plan in under 5 minutes using the live chat service.