Terrible support and unreliable cashback service on some transactions, took me over a year to get what I deserved on one instance. The support either always lied about it or closed the ticket obviously hoping I wouldn't notice.
In regards to the reply I got, I emailed you like you asked and got no reply. This is exactly what I mean, it's a waste of time.
I am very sorry to hear that you have had problems with your cashback, and I do completely understand your frustration with this. Whilst we always try to get your cashback through for you as quickly as possible, there are no guaranteed payment times within the industry at this moment in time. Cashback timings do simply depend on the individual retailer and affiliate networks, and unfortunately delays can happen.
Once a retailer agrees to pay cashback, it then has to go through the payment process, which involves various hand-offs and further checks between various parties. Cashback is actually the commission that Quidco earns when referring you to a deal or a retailer. Instead of keeping it, we pass it on to you, but we have to receive it ourselves first.
We take our customer support very seriously, and I am concerned that you feel you have been lied to. I would of course, like to investigate this and invite you to email email@example.com with 'FAO Leanne Trust Pilot' in the subject bar and I will take a look into these very troubling allegations.