I had my cashback from a Republic purchase declined 6 mths after the purchase. I was not contacted by Quidco to tell me I just noticed it in the activity table so I asked them via their new on line chat service which is quite good because at least now you can sort of talk to someone and avoid their messaging system which I don't like. Below is an exact word for word copy of our transcript so you can see I was told to raise a declined cashback claim which I tried to do but got a message to say I couldn't do that with Republic which seemed to be news to Quidco even though it was them who were telling me what to do!
There were no timings on any of this either but to be far they were reasonably fast just not very helpful.
Please wait for a site operator to respond. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. You are now chatting with '[Private data removed]' [Private data removed]: Hi David [Private data removed]: how can I help? David Phillips: Why was the cash back on my Republic purchase declined? I have not had any notification from you on this with a reason I just noticed it myself on the activity sheet. [Private data removed]: was this a claim or a tracked transaction? David Phillips: The latter [Private data removed]: I am afraid we do not have information on declined tracked transactions, in order to resolve this for you I need you to raise an declined cashback claim for this purchase. You can do this here. This will allow us to contest this with the retailer and either get you the cashback or at least a reason for the decline [Private data removed]: David Phillips: You see it on the activity chart [Private data removed]: https://www.quidco.com/new-enquiry/ [Private data removed]: Anything else I can assist with? David Phillips: I clicked on the link and it says you can't raise a cashback claim with Republic! David Phillips: Sorry, we are not able to raise cashback claims with this retailer. [Private data removed]: Ah, let me just check their retailer page [Private data removed]: It looks like they've been removed from our site due to difficulties and they are not currently accepting claims, this could be why they have declined your claim. I am sorry about that.
To reply as a company, please log in to your business account.