I emailed them to ask if they would order in some items that were not on their website. They had everything I needed expect 3 items from a supplier that they do use for other products. Within the hour I had a reply and the complete order was received in 2 days. Recommended.
Ordered online, and after waiting a week I started using their contact form, but with no real answers, I started to telephone, 5 times already over past 3 weeks, including to managers. If you really want something, I suggest you don't use their online order system because there is NO information on availability. Instead telephone to check availability before placing order to avoid the hassle and time I spent. Now going into week 5, I'm waiting for yet another call back. You can see many other people complaining on Review Center, wish I checked that first.
Prices are cheap and website is easy to use - tons of products. Staff have good knowledge. Delivery is said to be 2-3 days but I usually get my orders next day. I'm a regular customer so I recommend them.
The website is easy to use. Prices are very competitive. Product range is good. There is usually a cheap version for every premium brand which is good because my customers have different needs. I usually get my order next day but I wish I could pay more for a guaranteed AM delivery.
We bought an outside light fitting from QVS that we got delivered to their Guildford branch. Delivery was free, and the light was very good value for money. We were replacing a similar style B&Q light, and the QVS one is far higher quality. They rang us to say when the light had arrived, and parking and collection were very easy. I would highly recommended qvsdirect.com.
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