Poor - They do not like poor reviews of their fee paying customers
The whole concept here is clever but very wrong. They have a community persona, encouraging customers to be part of the 'Qype' experience - what they actually want is free reviews from customers, but this only works if those reviews are positive. That's because the flip side of their business is to monetise those free reviews, by charging companies for their reviewers business. This works for them and possibly some businesses, but not for the consumer. I posted a negative review of 'The Albion Bath Company', whose service and products I found to be both shocking. The review was removed soon after being posted - after the Albion Bath Company complained falsely, that the products were outside warranty and the review was deleted, without informing me. I was able to prove they weren't and the review was reinstated, but had to be rewritten carefully several times - an attempt to put me off I felt. To businesses who might read this, I avoid anyone displaying the Qype sign if possible.