I found the Rajapack website easy to use. Finding the products I wanted was simple and straightforward. I was more than pleasantly surprised when my order arrived the very next working day. All good value for money. Fantastic.
WE ORDERED IND PALLET CVR HOUS109 AND IT SAID 5/PK AT PRICE £5.51 SO WE ASSUMED PRICE PER PACK. SO WE ORDERED 10 (PACKS), BUT WHEN DELIVERED WE RECEIVED ONLY 10 COVERS (2 PACKS). ORDER SYSTEM NOT CLEAR.
The goods were as specified, well packaged and they turned up the next day. I couldn't fault Rajapack.
Placed an order online with Rajapack and delivery was the following day. No problems encountered.... This is what you expect from a company like Rajapack.
Great to find a company whereby you can find and order what product you want in the correct size or type without the rigmarole of going through brochures or describing a product over the telephone.
You may loose some of the personal service but to be fair you don,t always need personal service with some items, just know what you are buying is correct and will do the job.
Very impressed and will be using again.
Very good web site and although I had a little problem with the Visa Verification, I was able to place my order by phone and delivery to north east Scotland happened the very next day and was free of p&p.
Great selection and great prices, with a fast and efficient delivery service. Customer service department excellent, although returns policy a little below par, ie. you have to pay for the items to be returned. But a small gripe really!
The product was just what we wanted and quick delivery too but the free gift was a waste of time.
I ordered gift bags from your company for promotional events. I found the product good value for money and prompt delivery.
I was looking for good quality glossy bags to take some knitting items in my shop as kits. These begs were the perfect size and were the cheapest I could find and the quality is superb. The kits look really great with my label on the front.
Ordered from Rajapack several times previously on an account basis, ordered again online and was then called and told (without discussion) that as there had been an 18 month gap since my last order I could only order via post forma invoice, I needed some items quickly so i went to a local supplier and found they were cheaper anyway, so will not be returning.
CAT20 triple wall boxes 570x370x360mm, pack of 5
I ordered 5 x the above.
They sent me 1 pack of the above, and argued that a pack of 5 is not what the item is. If I ordered 5 of these i get 5 boxes!! What the hell !
Ridiculous! I am sending them back. They argued till blue in the face
I hadn't ordered anything for a couple of years but have to say the staff were still very friendly and helpful. I would recommend them other colleagues!
Delivery people lost one part of the 2-part order. One phone call to Michelle in customer service was all it took to have her check it out, check again the next day, send a replacement which arrived (with the original!) the following day. I was so impressed, I bought the replacement too.
I purchased a set of home moving boxes and ordered/paid for next day delivery. My partner and I both took the day off work to pack our house in preparation for the move. At 3pm a courier arrived with half of the order (bubble wrap and tape) but no boxes.
After speaking to customer services, I was then promised a special Saturday delivery before 9:30 as they found the boxes and they were 'ready to be delivered'
This came and went, and no boxes arrived.
We now have to buy boxes elsewhere, as the customer support is only open Monday - Friday and we are unable to get a status on the order.
I will be requesting a refund on the boxes immediately when customer support re-opens on Monday.
It's poor that nothing was communicated properly and a paid for service was not fulfilled.
easy to find what I wanted, it took a bit of twiddling to put the products in my 'shopping basket', wasn't sure if I missed the 'continue shopping' button, easy to order. Since speed was not of the essence, I would have liked the option of cheaper postage. I've still; saved money overall tho'
This was my first order following a recommendation.
Their account registration process was straight forward and the on-line ordering system was easy to follow.
An immediate acknowledgement of my order was received by email and the goods were delivered well packaged and promptly.
In addition to the consignment docket with the goods a full invoice was emailed separately.
Would recommend Rajapack to others.
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